• Handle customer, courier, and merchant inquiries through live chat, phone, and email support • Resolve escalations, operational issues, and time-sensitive cases quickly and professionally • Support multiple Wolt markets, countries, user types, and ticket flows depending on business and queue needs • Maintain a high-quality customer experience by using empathy, clear communication, and Wolt’s tone of voice • Follow internal processes, company policies, playbooks, refund policies, escalation paths, and operational guidelines • Use multiple tools at the same time, including support platforms, communication channels, knowledge bases, and operational tools • Stay up to date with new processes, market changes, training materials, and internal updates

• Support the execution of programmatic campaigns across DSPs to drive customer acquisition and engagement • Assist in managing the campaign lifecycle, including trafficking, pacing, monitoring performance, and resolving technical issues • Analyze performance data and implement optimizations across targeting, creative, and bidding to improve efficiency and ROI • Partner with Data, Analytics, and Creative teams to ensure campaigns align with broader marketing goals and brand standards • Contribute to reporting and insights by tracking performance and helping quantify the impact of programmatic on customer growth

• Owning metrics publishing quality and standards across data teams, ensuring datasets reliably power dashboards and client feeds • Partnering cross-functionally with Data, Engineering, and Product to define requirements, prioritize improvements, and drive adoption of best practices • Improving and scaling data platform workflows, from ingestion through transformation to delivery, enabling internal productivity and client value • Leveraging AI tools to enhance workflows, automate processes, and improve data quality and efficiency

• Review, tag, and classify retail product data (including product titles, descriptions, images, and attributes) to improve search relevance and product discoverability • Apply standardized guidelines and classification rules consistently across tasks • Identify data discrepancies, missing attributes, or ambiguous cases and escalate them to the team lead when necessary • Maintain high standards of data accuracy, completeness, and consistency while meeting defined quality thresholds and turnaround times • Perform quality checks by reviewing, correcting, or reprocessing data to ensure compliance with program requirements • Remove duplicate or incorrect entries to maintain a clean and reliable product catalog • Collaborate with team members and contribute to shared goals and continuous improvement initiatives • Perform additional related tasks as assigned to support product search and classification programs • Demonstrate flexibility by adapting to changes in guidelines, tools, or workflows