• Develop and deliver training (in all training modalities) • Collaborate with stakeholders • Facilitate deep dives into training needs • Support product enhancements • Increase the team's visibility • Utilize data storytelling to identify training needs. • Apply up-to-date expertise to the development, execution, and improvement of training plans • Create training that encompasses onboarding, cross-training, upskilling/reskilling, functional business changes, employee development, and functional leadership development • Identify and address operational needs with training development and/or enhancements • Build relationships and partnerships with key stakeholders • Analyze and evaluate requests for training to guide curriculum development • Align training assessments with the operational business • Lead the architecture and development of new training and training programs • Oversee project teams responsible for designing new curriculum • Support the company mission, values, and standards of ethics and integrity.

• The incumbent will report to the Director of Learning and Leadership Development and be primarily responsible for planning, developing, implementing, evaluating and conducting instructor-led trainings for Telecare leaders, and other staff as requested by programs. • Develops and conducts instructor-led, dynamic, learner driven Leadership training events throughout the Telecare enterprise including New Hire Orientation • Responsible for researching exciting, interactive and creative ways to deliver soft skills training, information and material • Partners with subject matter experts, both in and outside of Telecare, to ensure training content reflects the most current leadership processes and policies for application within our dynamic environment including: Creates and maintains content and its development for all leadership and staff non-clinical training, including facilitator guide, participant workbook and PPT. • Manages and updates content based on feedback from leaders and participants, as necessary to adapt to policy & process changes • Maintain records and reports within the Learning Management System of all staff education that has been provided. • Drive other projects as needed by executives or as business needs change • Partner with the training team to keep the training calendar, SharePoint site and other training communication up to date and relevant • Work closely with Telecare Leaders to support training requests by developing training to meet their needs or helping to identify outside resources • Facilitate training three to four (3-4) days each week based on the annual training calendar. • Travel is required.

Role Description Als Lernbegleiter:in / Trainer:in für Agiles Projektmanagement und Scrum-Zertifizierung bei WBS TRAINING hast du die Möglichkeit, dein Fachwissen mit Leidenschaft und Weitblick zu vermitteln. Deine Hauptaufgabe ist es, die Kompetenzentwicklung der Kursteilnehmenden zu fördern und sie auf ihrem Weg zur Scrum-Zertifizierung zu begleiten. - Durchführung von Online-Trainings und Workshops im Bereich Agiles Projektmanagement und Scrum. - Entwicklung und Anpassung von Schulungsmaterialien, um den individuellen Bedürfnissen der Teilnehmenden gerecht zu werden. - Unterstützung der Teilnehmenden bei der Vorbereitung auf die Scrum-Zertifizierung. - Förderung eines interaktiven und praxisnahen Lernumfelds. - Durchführung von Kompetenzzuwachsmessungen. - Kontinuierliche Evaluation und Verbesserung der Trainingsmethoden und -inhalte. Qualifications - Sehr gute Kenntnisse der Unterrichtssprache Deutsch (C2 Sprachniveau). - Fundierte Kenntnisse im agilen Projektmanagement. - Idealerweise Erfahrung als Trainer:in. - Abgeschlossene Ausbildung oder Studium im Bereich Projektmanagement, Wirtschaft oder einem verwandten Fachgebiet. - Erfahrung in der Anwendung von Scrum und anderen agilen Methoden mit den dazugehörigen aktuellen Zertifikaten. - Ausgeprägte didaktische Fähigkeiten und Erfahrung in der Erwachsenenbildung. - Exzellente Kommunikationsfähigkeiten und die Fähigkeit, komplexe Inhalte verständlich zu vermitteln. - Selbstständige und strukturierte Arbeitsweise. Benefits - WORK-LIFE-BALANCE: 30 Tage Urlaub, Home-Office-Optionen, Sabbatical, bis zu 180 Tage Arbeiten im Ausland, Urlaub und Workation in unseren Seminarhäusern in Berlin und Pommritz, zahlreiche Angebote und Rabatte über Corporate Benefits. - GESUNDHEIT: Firmenläufe, Sport- und Entspannungsangebote mit Voiio, Jobrad, Firmenfitness mit EGYM Wellpass, Yoga-Retreats, Nahrungsergänzungsmittel, ergonomische Arbeitsplatzausstattung, Coaching- und Beratungsangebote. - PERSÖNLICHE ENTWICKLUNG: Diverse Trainingsangebote, drei Weiterbildungstage, individuelle fachliche und persönliche Entwicklung, LinkedIn Learning, Teamentwicklungen, Leadership Management Programm, Microsoft 365 mit Copilot. - BERUF UND FAMILIE: Sehr gute Vereinbarkeit von Karriere und Familie, bezahlte Kinderkrankentage, Familienurlaub in unseren Seminarhäusern, bezahlter Sonderurlaub für die Pflege von Angehörigen, digitale Kinderbetreuung und Nachhilfe mit Voiio. - GEMEINSAM STARK: Herzliches Miteinander mit Kolleg:innen, Jahresfeiern, achtsame Meetingkultur, Onboarding-Seminare und Startbegleiter:innen, offene Fehler- und Feedbackkultur, Lösungen im Fokus - NiPsiLd ist unser Motto. - ARBEITEN MIT SINN: Gestaltung der Zukunft der Bildung mit KI, eigenverantwortliches Arbeiten, sinnstiftende Tätigkeiten mit gesellschaftlichem Mehrwert, Gemeinwohlorientierung mit Fokus auf Nachhaltigkeit, Spendenaktion Herzensprojekte by WBS GRUPPE.

Do you have a refined appreciation for high-end performance vehicles and the customer experience that surrounds them? Are you familiar with the standards, service, and atmosphere expected in luxury automotive environments? If so, this exclusive opportunity may be a great match for you. Become a Luxury Automotive Experience Evaluator As a Luxury Automotive Experience Evaluator, you’ll be invited to visit premium automotive showrooms and provide expert feedback on the customer journey. Your perspective, shaped by your familiarity with premium vehicles and elevated service expectations, helps global automotive brands refine and perfect their experience. Why This Opportunity Is Ideal for Automotive Enthusiasts - Exclusive access: Participate in highly selective showroom experiences designed for individuals who understand the nuances of premium automotive brands. - Engage with performance craftsmanship: Step inside refined automotive environments and interact with brand specialists who showcase engineering, design, and innovation. - Use your experience to influence the industry: Your expectations and insights as someone familiar with luxury products will directly contribute to enhancing the customer journey. What You’ll Do - Choose assignments that fit you – Select missions aligned with your interests, preferences, and profile. - Experience the showroom journey – Interact with product experts, explore the space, and evaluate service with a trained eye for luxury. - Observe every detail – Assess the ambiance, level of service, digital and in-store interactions, follow-up communications, and the complete customer journey. - Share honest, professional feedback – Submit your observations through structured questionnaires on our platform. How to Apply: To become an evaluator with us, follow these simple steps: - Register on live.cxg.com and receive an email with your credentials. - Log into our platform and tell us more about yourself. Once this is done, our team will verify your profile and contact you. - Check the ‘welcome package’ and pass the general certification. - You’re now ready! You are now available for assignments and can browse and apply for any opportunities that interest you. About CXG CXG partners with leading luxury brands in over 70 countries, supported by a global network of 80,000+ evaluators. With nearly two decades of expertise in luxury customer experience, we focus on elevating the standards of the world’s most prestigious brands. Join us on CXG Live, our platform where you can access exclusive missions, complete certifications, and submit your insights.