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Crescendo logo
Crescendo

Peak CX in the AI era.

Solutions Engineer

Solutions EngineerSolutions EngineerFull TimeRemoteSeniorTeam 1,001-5,000Since 2024H1B SponsorCompany SiteLinkedIn

Location

United States

Posted

71 days ago

Salary

0

Seniority

Senior

Bachelor Degree3 yrs expEnglishJavaScriptPython

Job Description

Solutions Engineer

Crescendo

• Lead discovery sessions to identify customer pain points, desired outcomes, and current gaps in their processes or tools • Build and present highly attuned product demos showcasing features such as Crescendo’s AI Messaging Assistants, AI Voice Assistants, Quality Assurance, and Voice of Customer tools • Create resources and workshops to demonstrate agentic AI use cases that can drive value • Serve as the go-to technical resource, clearly articulating Crescendo’s product capabilities, demonstrating use cases, and advising on best practices • Use insights from discovery and workshops to create tailored recommendations and ensure alignment needs and objectives of our customers • Partner with our CX Solution Designers to create service design and cost models for our customers • Partner with Sales, Product, and Engineering to refine requirements, gather customer feedback, and influence product roadmaps, ensuring client needs are represented and addressed • Contribute to account strategies, and assist in scoping engagements • Offer insights and recommendations to help close new business and expansion opportunities • Lead technical discussions and present solutions to a variety of audiences, from end-users to executive stakeholders, ensuring alignment and clarity on technical deliverables • Understand the competitive landscape and articulate how Crescendo’s capabilities uniquely address customer challenges compared to alternatives

Job Requirements

  • 3+ years of experience as a Sales Engineer, Solutions Architect, or similar role in a B2B software or tech-enabled service environment (Contact Center or Customer Experience experience preferred)
  • Proven track record in demonstrating and implementing complex technical solutions to both technical and non-technical audiences
  • Strong understanding of leading tools in the CS / CX space, including CRMs, Help Desk, CCaaS, and AI
  • Knowledge of webhooks, REST APIs, and common integration patterns
  • Familiarity with programming/scripting languages such as Python or JavaScript (preferred)
  • Experience experimenting with multiple leading LLMs and their various applications in the CX space
  • Business expertise in customer experience (CX), including trends, best practices, and an understanding of how CX impacts enterprise-level strategies
  • Adaptability to seamlessly shift between roles as a technical advisor, trusted consultant, and storyteller

Benefits

  • Remote working arrangements
  • Competitive Base Salary
  • Generous paid vacation
  • Attractive benefits package including medical, dental, and vision options that are applicable per country of residence for all our full-time employees
  • Training opportunities provided by Crescendo and outside entities
  • 1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross-functional development

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