• Deliver operational tasks to ensure client success and satisfaction • Brainstorm activities, opportunities, and content to inspire or grow community • Participate in crafting regular content calendars • Research and identify new trends in our services market and within social media usage and platform innovation • Monitor social media platforms for trending hashtags, memes, and more • Work closely, efficiently, and effectively with internal departments as well as external clients and stakeholders • Communicate daily with relevant partners and team members to ensure smooth delivery of services • Write and edit blogs • Report KPIs to the development team to evidence success • Build reports that showcase reason, trends, and opportunities • Manage and respond to customers through forum, website, and social media tools (native and 3rd party) • Support project management teams to meet client expectations and KPIs

• Meets or exceeds weekly and monthly qualified lead goals. • Helps local market achieve monthly sales goals; works with direct sales teams in lead development and public facing presentations. • Cultivates new and maintains existing relationships with key senior and community influencers. • Sets-up and attends monthly events and activities through in-person visits, via telephone contact and through email. • Educates the community on Alignment and its benefits, services and contracted providers.

Title: Sr Community Outreach Representative – Duals – Worcester County Location: Remote Worker Home Office (MA) Full time Job Description: Who We Are Point32Health is a leading not-for-profit health and well-being organization dedicated to delivering high-quality, affordable healthcare. Serving nearly 2 million members, Point32Health builds on the legacy of Harvard Pilgrim Health Care and Tufts Health Plan to provide access to care and empower healthier lives for everyone. Our culture revolves around being a community of care and having shared values that guide our behaviors and decisions. We’ve had a long-standing commitment to inclusion and equal healthcare access and outcomes, regardless of background; it’s at the core of who we are. We value the rich mix of backgrounds, perspectives, and experiences of all of our colleagues, which helps us to provide service with empathy and better understand and meet the needs of the communities where we serve, live, and work. Job Summary HYBRID OPPORTUNITY FOR LOCAL CANDIDATES The Sr Community Outreach Representative - Duals will be highly visible in the 65+ Community to promote Point32Health, Duals Plan (Point32Health Duals) and its benefits that lead to the enrollment of new members. Education will be given to prospects and their care givers, Community Health Centers, Providers, local Elder Services, Councils on Aging, Housing Authorities, Senior Centers, and SHINE Counselors. The primary objective of this position is to identify prospective Duals-eligible members, explain the features and benefits of the plan in an assigned territory/marketplace, and assist with enrollment into the plan. Successful candidates generate leads from a variety of sources including networking, account management, grassroots sources as well as from member referrals. Job Description Key Responsibilities/Duties – what you will be doing (top five): • Effectively present the Point32Health Duals Program and its benefits to the 65+ MassHealth populations residing in the Community. • Meet or exceed enrollment goals within an assigned territory; using a full sales mix of outreach & sales activities Conduct group and/or individual sales presentations and enroll eligible prospects on site as often as possible • Primary activities include community-based lead generation, developing partnership-based relationships with providers, community-based-organizations, senior housing, senior centers, advocacy agencies, etc. Other outreach & sales activities include conducting sales meetings, in-houses, conversion meetings, lead meetings, special events, developing referrals and having regular business reviews with accounts. • Perform lead follow up and qualification calls to interested individuals to explain the purpose and benefits of Point32Health Duals and scheduling home visits to meet with prospects. • Maintain lead tracking and sales database for all sales activity and consumer interactions performed. • Submit completed enrollment applications on a timely basis. • Coordinate and develop relationships with key community groups to allow Point32Health Duals to participate in community-sponsored events. • Represent Point32Health Duals at community/company-sponsored events to promote the company and the plan, raise awareness, network, and generate leads. • Provide weekly activity plans, result summaries and monthly expense reports. • Know provider networks (physician, hospital, and pharmacy) within assigned territories. • Maintain good working knowledge of competitor products in the market • Represent Point32Health Duals in a manner consistent with stated company values and departmental Code of Ethics • Adhere to company and departmental policies and procedures, including abiding to all CMS and EOHHS guidelines. • 100% compliance with completion of all required certifications, licensing, continued education, policy acknowledgement and work plan documents within dates of completion requirements. • Submit completed enrollment applications on a timely basis • Successfully complete annual product training, AHIP certification and additional training and/or certification that may be required • Perform other duties as necessary and assigned • Other duties and projects assigned. Salary Range $70,494.69 -$105,742.03 Commissions Range $36,000.00 -$36,000.00 Compensation & Total Rewards Overview The annual base salary range provided for this position represents a range of salaries for this role and similar roles across the organization. The actual salary for this position will be determined by several factors, including the scope and complexity of the role; the skills, education, training, credentials, and experience of the candidate; as well as internal equity. As part of our comprehensive total rewards program, colleagues are also eligible for variable pay. Eligibility for any bonus, commission, benefits, or any other form of compensation and benefits remains in the Company's sole discretion and may be modified at the Company’s sole discretion, consistent with the law. Point32Health offers their Colleagues a competitive and comprehensive total rewards package which currently includes: - Medical, dental and vision coverage - Retirement plans - Paid time off - Employer-paid life and disability insurance with additional buy-up coverage options - Tuition program - Well-being benefits - Full suite of benefits to support career development, individual & family health, and financial health We welcome all All applicants are welcome and will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

• Write engaging community content by finding, developing, and telling the stories that bring our community to life (contributor spotlights, project showcases, 'how I got started' features). Help create a recognisable community voice across the board. • Be an active, genuine daily presence in our Discord server (welcome new members, answer questions, plan events such as AMAs or watch parties, spot content that can be turned into content/community highlights and work with moderators to help maintain a healthy, welcoming server environment that reflects our values). • In coordination with the Digital Marketing Manager, manage and grow our social media presence across key platforms, keeping content consistent, engaging, and genuinely reflective of who we are - not just posts to fill a calendar but content that sparks real conversation. • Support the Events Manager in delivering conferences, community meetups, and our presence at industry events like IFA, including the practical aspects (logistics, communication, platform setup, promotions and recaps). This will involve logistics support for both online and in-person events, including travel. • Support our contributor recognition programme, help develop new swag ideas that people actually want, then help the Community Department make sure the right things get to the right people at the right time. • Showcase community videos, event recaps, social reels, tutorial content, there is no shortage of things to make.