• Provide detailed assessment and understanding of the current and future external market environment • Develop insights and identify opportunities to actualize organizational mission, vision, and activate strategy across multiple time horizons • Support a focus on insight-driven decisions, innovation, customer centric experience, and local/national collaborations • Work collaboratively to build coalitions and support as well as drive action with both internal and external partners • Develop and refine strategic plans and initiatives to positively impact management of today’s business while supporting efforts for definition and evolution towards a health solutions company • Work directly with staff and senior leadership across the company to proactively identify and prioritize strategic needs and create meaningful and actionable outputs • Drive the strategic development process to address these needs, and integrate and align work to company’s overall strategic goals • Build and facilitate efforts with partner and/or vendor relationships to understand value proposition and business case aligned to business strategy • Develop and maintain relationships with both internal and external partners to drive complex project/initiative work focused on significant business strategies, opportunities, and innovation efforts • Leverage customer and consumer insights to develop holistic strategies, programs, and plans to effectively drive innovation and business outcomes and maximize ROI in varied areas • Contribute to the development of Health Plan Strategy positions and related annual and long-term planning efforts • Design and develop the innovation program for Blue Cross NC – its offerings, innovation events, delivery methods, and definition of the success points of the program • Act as a “Champion of Innovation” and work across the organization to drive a culture of innovation in all that we do • Partner and consult with internal clients to identify, plan and execute innovation efforts; help them better understand problems they are trying to solve, articulate their vision, and define and enable success • Provide methods and resources to support their execution of those plans • Identify, analyze, and monitor relevant industry, regulatory, technology, and market-based trends to determine market entry or exit as appropriate and to ensure alignment to company’s strategic positions and interests • Partner with Commercial, Government, and Shared Services to align roadmaps and health plan strategy • Build and validate business cases aligned to financial targets and long-term growth objectives

• Support the preparation of consulting bids, tenders and presentations, including customer research • Partner with Principal Consultants to identify and shape new opportunities with customers and internal stakeholders • Build strong working relationships with CT staff at all levels • Engage with executives, subject matter experts and project teams as part of a consulting team or independently • Develop hypotheses and research plans, conduct interviews, analyse data and systems, and synthesise findings into clear themes and insights • Support and facilitate workshops to capture people, process, technology and data requirements • Identify and implement process improvements to streamline operations • Review commercial and procurement arrangements and support go-to-market activities and response evaluations • Contribute to the development and presentation of customer strategies, roadmaps and recommendations • Support stakeholder education and change activities to embed new ways of working • Monitor, measure and report on process performance • Support delivery management of consulting engagements and implementation governance of recommended initiatives • Progress toward leading engagements and shaping strategy as you develop in the role

• Support the identification and thorough evaluation of strategic initiatives • Enhance the team's understanding of industry trends and market analysis • Conduct deep diligence of potential ideas • Assist in preparing presentations for team discussions and leadership meetings • Create and maintain a robust database to guide idea generation • Engage with team members and other stakeholders to gather insights

• Participate in the development of strategic business plans specific to the standalone Prescription Drug Plan business • Coordinate and communicate the product strategy and determine key priorities, policies and procedures for product lines and programs • Build strong cross-functional relationships with shared service partners and markets to implement business strategies • Lead the execution and management of strategic intelligence initiatives that serve as a foundation for enterprise-wide decision-making • Drive cross-functional efforts aligned with annual business and strategic plans by delivering intelligence-based, forward-thinking recommendations derived from market trends, competitor analysis, and internal performance metrics • Execute and manage the implementation of strategic recommendations • Support the strategic and business planning process and lead larger scale, cross-functional initiatives that are intended to deliver on annual business and strategic plans • Analyze competitor data/landscape, develop competitive dashboards, provides analytical insights (e.g., expansion, new products), and provide recommendations to leadership on potential next steps • Lead and execute complex data related analytical projects to drive business decisions and efficiencies • Operates as a PDP subject matter expert, responsible for gathering, analyzing, and distributing strategic intelligence to empower leaders across departments with actionable guidance aligned to organizational goals