Role Description At Hilb Group, we recognize that our associates are our greatest asset. We promote a service-driven culture of high performance that encourages career and professional development. The Hilb Group is currently seeking a motivated and ambitious Client Care Specialist to join our team. This position will report to our agency located in Manfield, MA. The ideal candidate will be motivated to succeed, is well organized, able to prioritize, and able to work well with a team. This is a remote position. - Processes client’s payrolls (weekly, bi-weekly, semi-monthly and monthly) in an accurate and timely fashion. - Maintains client folders, reviews, and verifies client new employee packets. - Works with clients to run special off cycle payrolls. - Promptly responds to client inquiries via telephone and email regarding payroll and benefits administration. - Provides timely and accurate coordination of benefits plans including enrollments, invoice reconciliation, terminations, Flex Benefits, COBRA compliance, and open enrollment notification. - Maintains the electronic files for clients on the firm’s internal hard drive. - Performs data entry and maintenance of all client information into ADP payroll systems including General Ledger and Paid Time Off. - Coordinates the entry of benefit administration data on carriers’ websites. - Ensures procedures are done in compliance with firms HIPPA policy. - Enters work into internal tracking system. - Coordinates with the Benefits Department on client benefits including open enrollments, renewals, changes, and terminations for benefits programs. - Prepares various payroll, benefits, and other reports as requested. - Continues to educate oneself on new aspects and areas of compliance in payroll, benefits, and human resources. - Works on special projects for clients if needed. Qualifications - Bachelor’s degree preferred, though specific experience can be substituted for required degree. - Experience with ADP Workforce Now is highly preferred. - At least five (5) years’ experience in payroll processing. - Excellent organizational skills, a keen attention to detail, strong administrative and analytical skills. - Reliable with a high degree of confidentiality and integrity. - Strong analytical skills and problem solving. - Thrives in a fast-paced environment and can adapt at prioritizing responsibilities and tasks to effectively meet deadlines. - Personable, a good listener and can effectively communicate with all staff and client types through both written and verbal means. - Works efficiently both independently and as a member of a larger team. - Willing and flexible to help with any urgent issues that happen to arise at the company. - Ability to read and interpret documents such as employment legislation, policies, agreements, and operating procedures. - Ability to speak effectively in one-on-one conversations and before groups. - Ability to apply common sense understanding to carry out written and verbal instructions. - Excellent communication skills with the ability to develop strong working relationships with people at all levels of the organization. - Excellent stakeholder management skills. Benefits - Compensation: $80,000-$90,000/yr. - Company Paid Life Insurance, Long-Term and Short-Term Disability. - Medical, Dental, Vision and FSA/HSA plans. - 401(k) with company match. - Additional voluntary benefits including Critical Illness, Accident Insurance, Hospital Indemnity, Supplemental Life Insurance, Legal and Identity Protection, and Pet benefits. - Generous PTO. - An awesome team of professionals!