• Own and scale a modern cybersecurity program that safeguards critical systems while enabling rapid digital growth. • Operate as a hands-on leader, shaping both strategy and execution across cloud, SaaS, and enterprise environments. • Partner closely with IT, engineering, and business teams to embed strong security practices into everyday operations while building resilient systems that support long-term infrastructure growth. • Define, own, and scale Intersect’s cybersecurity program to support a fast-growing, cloud-first environment. • Establish security policies, frameworks, and controls aligned with business objectives and industry best practices. • Integrate security into system design, infrastructure, and operations. • Implement and manage security solutions across Okta, Google Workspace, GCP, SIEM platforms, and CrowdStrike. • Own incident response processes, leading detection, investigation, and resolution of security events. • Champion a culture of security awareness through training, communication, and cross-functional collaboration.

• Partner with business teams to identify automation opportunities, define clear requirements, and deliver solutions that improve internal and partner experiences. • Drive automations that shorten order-to-cash cycles, reduce manual touchpoints, and improve revenue accuracy and leakage prevention. • Measure, report, and communicate impact and ROI; gather stakeholder feedback and iterate to continuously improve solutions. • Test, deploy, and support automations in production; perform root-cause analysis and implement continuous improvements and incident remediation. • Lead end-to-end solution design and implementation using approved low-code/no-code platforms across Salesforce, EDI integrations, SAP ERP, and other business applications. • Architect and deploy advanced AI architecture patterns—including RAG, prompt engineering, agent orchestration, and secure API/tool integrations—ensuring scalability, observability, and governed data access. • Establish and enforce enterprise-grade governess and operational excellence: including testing, release management, monitoring, logging, access controls, and auditability for all automation and AI solutions.

Role Description We need an "Ecosystem Scout" to join our core architecture team. Your job is to hunt for explosive opportunities, execute aggressive outreach to top-tier technical talent, and run deep, cold, and calculated analysis on emerging markets. This is a remote, high-availability role for an emerging talent who views digital economies as a 24/7 landscape and wants to master the mechanics of institutional company building. We value a killer instinct and extreme attention to detail over corporate pedigrees. Whether you are a rising star with a track record of identifying trends before they break or an analytical powerhouse looking to transition into the venture studio model, we care about your drive. If you have the persistence to manage massive deal flows, the research rigor to spot hidden market anomalies, and the communication skills to connect with elite founders, we will give you the platform to accelerate your career by a decade. Key Responsibilities - Deal Sourcing: Proactively scout digital communities, developer ecosystems, and market signals to identify high-velocity venture opportunities before they hit the mainstream. - Founder Outreach: Execute personalized, high-conversion outreach campaigns to track down and engage elite operators, engineers, and potential Founders in Residence. - Market Research: Conduct deep-dive macroeconomic and technological research to map out untapped spaces, shifting consumer habits, and structural inefficiencies. - Competitive Analysis: Run rigorous, cold, and calculated breakdowns of competitor ecosystems, analyzing their product mechanics, token structures, and defensive moats. - Investment Support: Build clear, data-backed synthesis memos, financial models, and strategic investment materials to streamline internal deployment decisions. - Portfolio Operations: Step into the trenches with active incubator projects, assisting our founders with everything from data dashboard tracking to launch orchestration. Requirements - The "Eye" for Detail: An innate ability to spot structural market shifts before they are obvious. You notice the subtle signals, hook rates, and community momentum that point to a winning model. - Analytical Rigor: You love numbers and raw data. You are entirely comfortable breaking down a complex business model or a protocol's transaction flows using hard logic rather than hype. - Hyper-Availability: This isn't a 9-to-5. Markets shift fast and founders operate around the clock. You must be available 7 days a week to lock down opportunities and keep incubation timelines moving. - Web3 Literacy: You possess a solid, native understanding of the Web3 landscape. You are familiar with decentralized tech, on-chain mechanics, and the unique psychology of digital asset communities. - Remote Excellence: Self-motivated and highly organized; you can manage a massive pipeline of data, deal sheets, and outreach threads without a single detail slipping through the cracks. Operational Details - Location: Fully Remote. - Schedule: On-call 7 days a week (Requires high flexibility to handle real-time market shifts and global founder coordination). - Payment: All compensation is processed in digital assets (USDC/USDT). Benefits - We offer more than just an entry-level venture role; we offer a masterclass in the future of the digital economy. - Unrivaled Deal Velocity: You won't just be reviewing pitch decks; you will be helping to architect companies from scratch, gaining unparalleled insight into what makes a venture succeed. - Transferable Mastery: The skills you develop here, surgical market analysis, high-level talent acquisition, and data-driven company building, are the most sought-after capabilities in the modern economy. - A Culture of Momentum: We excel at creating an environment where you are never stagnant. You will constantly be learning, tracking new strategies, and pushing the boundaries of execution. - High-Growth Upside: We value "potential over pedigree." For an associate who consistently sources elite opportunities and hits their marks, there is a clear, fast-track runway into senior architecture roles.

Role Description The Manager of Support Technology & AI delivers on the Antech Customer Service vision of unwavering commitment to empathetic and caring veterinary diagnostic support through the strategic orchestration of world-class technology. Reporting to the Director of Support Enablement, this role is the technical heartbeat of our customer-facing infrastructure, responsible for the architecture, logic, and continuous evolution of the NICE CXone MPower Suite, Splashtop remote desktop, and the integration of Agentic AI solutions. This individual works at the intersection of technical engineering and operational excellence, ensuring our communication systems are as compassionate as they are efficient. The Manager will collaborate with leaders across the Antech Organization to transform complex data into "Stand-Out Moments" for our veterinary partners. By leveraging advanced Studio scripting, AI-driven data, and seamless CRM integrations, they empower our frontline associates with the tools needed to provide industry-leading diagnostic support. This role focuses on building a future-ready support ecosystem that prioritizes the human experience, driving associate engagement and customer retention through technical innovation. Qualifications - Bachelor’s Degree in Computer Science, Information Systems, Engineering, or a related technical field. - 3–5 years of experience in Contact Center as a Service (CCaaS) administration. - Proven experience with NICE CXOne Studio Scripting is required. - Experience with the MPower Suite (Enlighten AI, WFM, Analytics) is highly preferred. - Experience or a strong aptitude for implementing AI agents, LLMs, or automated workflows within a customer service environment. - Knowledge of laboratory procedures or veterinary workflow is a plus. Requirements - Lead the technical administration of the NICE CXone environment. - Design, write, and maintain complex Studio Scripts to optimize call routing, IVR logic, data orchestration, and agent workflows. - Act as the primary Project Manager for the implementation of Agentic AI and automated support agents. - Collaborate with the Quality Team to leverage AI-driven analytics to identify coaching trends and improve CSAT/QA scores. - Serve as the technical "translator" between the Support Enablement department and the IT/Network teams. - Analyze traffic patterns and system utilization data to recommend improvements for agent productivity and reduced customer effort. - Maintain rigorous documentation of all system configurations, script logic, and AI prompt libraries. - Work closely with the VP of Customer Support to manage the relationship and technical roadmap with CX technology vendors and consultants. Benefits - Paid Time Off & Holidays - Medical, Dental, Vision (Multiple Plans Available) - Basic Life (Company Paid) & Supplemental Life - Short and Long Term Disability (Company Paid) - Flexible Spending Accounts/Health Savings Accounts - Paid Parental Leave - 401(k) with company match - Tuition/Continuing Education Reimbursement - Life Assistance Program - Pet Care Discounts