• Contact doctors via email and phone to read cases as needed. • Notification to customers when cases are delayed with estimated completion time if known. • Monitors the delivery of x-ray reports delivered via fax. • Relays verbal x-ray results on critical findings to the ordering facility and/or physician. • Documents, research, and resolves customer issues using the computer system. • Upholds client and patient confidentiality at all times. • Maintains training manuals and disseminates new policies or procedures or changes to same. • Maintains regular consistent attendance, punctuality, and personal appearance. • Adheres to all company regulations as stated in the company handbook. • Create and manage the Support Specialists staffing schedules. • Approve and schedule PTO and Vacation requests from employees. • Train and supervise Support Specialists and assist with reviews. • Rotate schedule as needed to work with every shift to observe performance and train staff. • Answer general questions and assist other staff throughout the shift. • Provide assistance off hours by phone as needed. • Communicate with the IT department regarding the status of the systems and development and testing of new programming. • Other duties as assigned.

• Communicate with customers via phone, chat, SMS, and email to provide accurate and timely information on orders, promotions, shipments, product details, and returns. • Foster strong customer relationships to enhance retention and loyalty. • Work cross-functionally with internal teams to ensure seamless customer experience. • Meet individual and team performance metrics, including adherence, handle time, quality assurance, and attendance. • Serve as a brand ambassador by upholding company values and delivering outstanding service. • Apply coaching, feedback, and training to enhance performance and customer satisfaction. • Ensure the security and privacy of customer information. • Perform additional duties as required to support business operations.

Role Description Under the direct supervision of the operations supervisor, the customer service representative is responsible for responding to a diverse membership and their providers, as well as other customers, in a timely, professional, and courteous manner. This includes: - Inbound and outbound member and/or provider phone calls or correspondence regarding benefits, eligibility, or customer issues. - Makes outreach welcome calls to new members and conducts Health Risk Assessment Surveys as needed. - Provides member education and assists members with PCP selection and assignments. - Assists with access to care and wellness program. - Follows internal processes and procedures to ensure all activities are performed in accordance with departmental and company policies and procedures. Additional responsibilities include: - Demonstrating a passion for providing superior customer service. - Creating accurate and timely member documentation concerning all inquiries. - Presenting and projecting a positive image of the company. - Striving to resolve inquiries on first contact. - Providing feedback and/or solutions to the supervisor for continuous process improvement. - Creating and supporting an environment that fosters teamwork, cooperation, respect, and diversity. - Maintaining an awareness of all product knowledge information. - Responding positively to support change within the department and the company. - Being flexible regarding job responsibilities and schedule, including overtime and holidays. - Routinely meeting or exceeding contact center key performance indicators. - Performing other duties as assigned. Qualifications - 1 year prior customer service experience required. - Call center experience taking in-bound and/or out-bound calls preferred but not required. - Prior experience in the healthcare or managed care industry is preferred but not required. - High School diploma or GED required. - Minimum 45 wpm typing skill preferred. - Excellent judgment and decision-making skills in dealing with complaints and sensitive requests required. - Ability to use PC applications in an MS Windows-based environment. - Must be in the Eastern Standard Time zone. Requirements - Mandatory Orientation: First Monday of employment, held remotely from 8:30 AM – 5:00 PM. - Training Schedule: Begins the first Tuesday following orientation, Monday – Friday | 7:00 PM – 11:00 PM. - Work Schedule: 20 hours per week. Benefits - Flexible work solutions include remote options and hybrid work schedules. - Competitive pay. - Paid time off, holidays, and volunteer events. - Health insurance coverage for you and your dependents starting Day 1. - 401(k) retirement savings plan. - Tuition reimbursement. - And more. Company Description Headquartered in Newtown Square, Pennsylvania, AmeriHealth Caritas is a mission-driven organization with over 30 years of experience. We deliver comprehensive, outcomes-driven care to those who need it most. Our services include: - Integrated managed care products. - Pharmaceutical benefit management and specialty pharmacy services. - Behavioral health services. - Other administrative services.

Role Description Sie begeistern sich für Erneuerbare Energien und den Bereich E-Commerce? Dann freuen wir uns auf Ihre Bewerbung als Werkstudent (m/w/d) im Bereich E-Commerce Support! - bis zu 20 Stunden pro Woche / Home Office / Remote - Dauer: mind. 6 Monate - Arbeitsbeginn: Ab sofort Sie unterstützen uns als Werkstudent Kundensupport im Tagesgeschäft und bei allen laufenden Projekten in gesamt Europa. - Technischer Kundensupport per E-Mail / Telefon - Verkaufs- & Produktberatung für Endkundenanfragen - Reklamationsmanagement - Regelmässiges Audit und Optimierung der bestehenden Inhouse-Prozesse - Mitarbeit an neuen innovativen Projekten Du arbeitest flexibel von Zuhause und stehst im regelmässigen Austausch mit deinen Kollegen und der Geschäftsführung. Das alles klingt spannend? Dann werden Sie jetzt als Werkstudent E-Commerce ein Teil von PluginEnergy und der Energiewende! Qualifications - Du absolvierst derzeit ein Studium der Energietechnik, Umweltschutztechnik, Ingenieurwesen, Technische Betriebswirtschaft oder vergleichbar - Der Bereich rund um erneuerbare Energien begeistert dich und du interagierst gerne mit Menschen - Du hast idealerweise bereits erste Praxiserfahrungen im Bereich der Photovoltaik sammeln können oder begeisterst dich dafür - Dein Transferdenken und der Blick über den Tellerrand zeichnen dich aus - Deine Arbeitsweise ist strukturiert, selbständig und sorgfältig - Sehr gute Deutsch- und gute Englischkenntnisse sind ein muss Das alles klingt spannend? Dann werde jetzt Teil der Energierevolution als Werkstudent und ein Teil von PluginEnergy. Company Description Die PluginEnergy GmbH ist ein Start-Up im Bereich smarte Photovoltaik-Systeme und hat zum Ziel JEDEM die Möglichkeit zu geben eigenen Ökostrom herzustellen.