• Lead the successful implementation of Coconut Software solutions for new customers and scoped projects for existing customers, including onboarding activities, contract-specific deliverables, training, and go-live planning. • Build and manage end-to-end project plans, timelines, milestones, dependencies, and communication cadences across internal and external stakeholders. • Facilitate discovery, planning, workflow, and enablement sessions with customer stakeholders to define scope, decisions, responsibilities, and success criteria. • Act as the primary day-to-day customer contact throughout implementation, building trust, navigating questions, and ensuring customers feel guided and informed at every stage. • Partner closely with Sales and Customer Success to ensure customer goals, value drivers, and success metrics remain aligned from pre-sale through post-sale, enabling the team to demonstrate business impact, ROI, and long-term customer value. • Proactively identify and manage project risks, changes, and dependencies, escalating when appropriate to protect delivery timelines, customer outcomes, and implementation quality. • Maintain strong project hygiene through accurate status reporting, timely time tracking, clear documentation, and disciplined follow-through on action items and decisions. • Maintain project-level commercial discipline by managing to scope, identifying out-of-scope work, surfacing change requests, and flagging risks to project health early. • Support customers through adoption readiness by coordinating training, launch preparation, and transition into ongoing support and customer success motions. • Contribute to implementation process improvements, templates, documentation, and internal best practices that increase repeatability, efficiency, and customer outcomes. • Share customer feedback and recurring implementation themes with internal teams to help improve product, process, and service delivery over time.

• Lead the successful implementation of Coconut Software solutions for large enterprise customers and the delivery of complex expansion, migration, or phased rollout projects for existing customers. • Own end-to-end project delivery across multiple workstreams, including discovery, planning, configuration, integration coordination, data readiness, testing, training, go-live planning, stabilization, and transition. • Build and manage enterprise project plans, governance structures, communication cadences, milestones, dependencies, risks, decisions, and action plans across internal and external stakeholders. • Facilitate complex discovery, workflow, planning, and enablement sessions with customer stakeholders to define scope, requirements, responsibilities, decisions, success criteria, and rollout sequencing. • Act as the primary implementation lead for enterprise customers, building strong relationships across executive sponsors, project leads, operational teams, and technical stakeholders. • Guide customers through ambiguity, change, and competing priorities by providing recommendations, driving decisions forward, and keeping teams aligned on goals, scope, timing, and next steps. • Partner closely with Sales and Customer Success to ensure customer goals, value drivers, and success metrics remain aligned from pre-sale through post-sale, enabling the team to demonstrate business impact, ROI, and long-term customer value. • Contribute to pre-implementation planning and scoped expansion discussions by helping shape implementation approach, assumptions, dependencies, and effort considerations that inform SOWs and delivery planning. • Maintain strong project-level commercial discipline by managing to scope, identifying out-of-scope work, surfacing change requests, and flagging risks early. • Proactively identify and manage program risks, cross-functional dependencies, customer escalations, and change impacts, escalating when appropriate to protect delivery timelines, customer confidence, and implementation quality. • Support customers through adoption readiness by coordinating training, launch preparation, change management activities, and transition into ongoing Customer Success and Support motions. • Serve as a mentor within the Implementation team by sharing best practices, and supporting escalations when needed. • Contribute to the evolution of Coconut’s implementation methodology, templates, documentation, tooling, and service packages to improve repeatability, scalability, and customer outcomes. • Share customer feedback and recurring implementation themes with internal teams to help improve product, process, and service delivery over time.

Who we are Samsara (NYSE: IOT) is the pioneer of the Connected Operations™ Cloud, which is a platform that enables organizations that depend on physical operations to harness Internet of Things (IoT) data to develop actionable insights and improve their operations. At Samsara, we are helping improve the safety, efficiency and sustainability of the physical operations that power our global economy. Representing more than 40% of global GDP, these industries are the infrastructure of our planet, including agriculture, construction, field services, transportation, and manufacturing — and we are excited to help digitally transform their operations at scale. Working at Samsara means you’ll help define the future of physical operations and be on a team that’s shaping an exciting array of product solutions, including Video-Based Safety, Vehicle Telematics, Apps and Driver Workflows, and Equipment Monitoring. As part of a recently public company, you’ll have the autonomy and support to make an impact as we build for the long term. About the role: Samsara’s Enterprise Customer Success team advises and guides our largest customers, ensuring they adopt Samsara and continuously gain business value from our products. We are the trusted point of contact for Samsara’s strategic customers throughout their lifecycle: onboarding, adoption, advocacy, and renewal. In this role, you will be part of our Implementation team, responsible for helping Enterprise customers deploy and adopt our IoT solutions for their fleet and industrial assets. Picking up where our sales teams leave off, you will own the customer relationship and ensure a successful deployment of Samsara's solution. Your customers span the entire range of businesses that power our economy, including trucking and transportation, food and beverage, passenger transit, utilities, school buses, and many others. All the while building relationships with the customer, helping them learn our system, and overall ensuring a successful customer relationship. Your role will be cross-functional in nature, working alongside and connecting Sales, Support, Sales Engineering, and Product, enabling you to experience multiple aspects of a fast-growing company from within. This role requires exceptional customer-facing communication skills, the ability to understand a customer’s business quickly, and comfort in explaining technology products to both executives and day-to-day users. This is a remote role with 25% travel, open to candidates residing in the US except Alaska, Austin Metro, Boulder Metro, California, Chicago Metro, Connecticut, Dallas Metro, Denver Metro, Houston Metro, Maryland, Massachusetts, New Jersey, New York, Rhode Island, Seattle Metro, and Washington, D.C. You should apply if: - You want to impact the industries that run our world: Every phone call you answer and every email you send can affect whether truck drivers deliver goods on time and without accidents, whether students get dropped off safely from school, or whether power gets restored quickly after a natural disaster. - You thrive the most when solving problems: Our constantly expanding technology and the complexities faced by our customers provide an exciting range of challenges for our Customer Success teams. With a growth mindset and a desire to learn, you will strategically partner with our customers to find unique solutions to help keep their operations safe, efficient, and sustainable. - You are a natural relationship builder: Whether the relationship is with our customers or with cross-functional teams in Samsara, you are in constant communication and collaboration with key stakeholders to win as a team. - You are the architect of your own career: If you put in the work, this role won’t be your last at Samsara. This Customer Success team is still shaping its future and you will have plenty of autonomy and opportunities to master your craft in a hyper growth environment. - You want to be with the best: At Samsara, we win together, celebrate together and support each other. You will be surrounded by the best and brightest professionals out there. In this role, you will: - Be on the front lines and ensure our customers increase the safety, efficiency, and sustainability of their operations with our IoT platform. - Manage the deployment of Samsara technology to large-scale customers, enabling customers to achieve quick time to value in their investment. - Create launch plans and a roadmap to increase product usage. - Track implementation progress, participation, product adoption, and account health. - Run training sessions, demonstrate Samsara’s technology, and work through obstacles with executives and day-to-day users of the system across numerous use cases. - Champion, role model, and embed Samsara’s cultural values (Focus on Customer Success, Build for the Long Term, Adopt a Growth Mindset, Be Inclusive, and Win as a Team) as we scale globally and across new offices. Minimum requirements for the role: - 4+ years of experience in a senior Customer Success, account management, or strategic consulting role. Enterprise SaaS experience preferred. - This is a demanding position with high internal visibility that requires strong priority management and high emotional intelligence. - Experience supporting or working with technical products. - Solutions-oriented with strong problem solving & project management skills. - Excellent consultative skills with experience in end-to-end system implementations. - Proven track record of building trust and communicating effectively with a wide variety of stakeholders: executives, Product and Engineering senior management, day-to-day users of our software. - Passion for going above and beyond the call of duty, taking initiative, and thriving in a fast-paced, change-heavy environment. - Diplomacy, tact, and poise under pressure when working through customer issues. - Bachelor’s degree from a 4-year institution. - This position requires travel up to 25% of the time. An ideal candidate also has: - Strong bias for action, the ability to think big, with insistence on high standards. - Experience serving a large and complex customer base in B2B SaaS. The range of annual base salary for full-time employees for this position is below. Please note that base pay offered may vary depending on factors including your city of residence, job-related knowledge, skills, and experience. Learn more about our total rewards and benefits below. Annual Base Salary $88,979—$119,636 USD Total Rewards At Samsara, we build for the people who keep the global economy moving. We want owners, not passengers, which is why our rewards are designed to fuel high-impact builders. Our compensation program delivers above-market total compensation through a combination of base salary, performance-based bonus/variable pay, and equity (for eligible roles) in a high-growth public company. We meaningfully differentiate pay for our top performers, who have the opportunity to earn above-market compensation that can outpace the broader market over time. Beyond compensation, we provide the foundations that enable long-term success: a flexible, employee-led remote model, a professional development stipend, comprehensive health and parental leave plans, and more. If you’re ready to build for the long term and own the outcome, your journey starts here. Flexible Working At Samsara, we embrace a flexible working model that caters to the diverse needs of our teams. Our offices are open for those who prefer to work in-person and we also support remote work where it aligns with our operational requirements. For certain positions, being close to one of our offices or within a specific geographic area is important to facilitate collaboration, access to resources, or alignment with our service regions. In these cases, the job description will clearly indicate any working location requirements. Our goal is to ensure that all members of our team can contribute effectively, whether they are working on-site, in a hybrid model, or fully remotely. All offers of employment are contingent upon an individual’s ability to secure and maintain the legal right to work at the company and in the specified work location, if applicable. Belonging at Samsara At Samsara, we welcome everyone regardless of their background. All qualified applicants will receive consideration for employment without regard to race, color, religion, national origin, sex, gender, gender identity, sexual orientation, protected veteran status, disability, age, and other characteristics protected by law. We depend on the unique approaches of our team members to help us solve complex problems and want to ensure that Samsara is a place where people from all backgrounds can make an impact. Accommodations Samsara is an inclusive work environment, and we are committed to ensuring equal opportunity in employment for qualified persons with disabilities. Please email accessibleinterviewing@samsara.com or click here if you require any reasonable accommodations throughout the recruiting process. Our Commitment to Authenticity We use Tofu, a fraud detection tool, to validate the authenticity of applications and protect against identity fraud. This ensures we are connecting with real people and allows us to prioritize genuine candidates. Please see Samsara’s Candidate Privacy Notice for more information. Fraudulent Employment Offers Samsara is aware of scams involving fake job interviews and offers. Please know we do not charge fees to applicants at any stage of the hiring process. Official communication about your application will only come from emails ending in @samsara.com, @us-greenhouse-mail.io or @mail3.guide.co. For more information regarding fraudulent employment offers, please visit our blog post here.

Role Description Join the Rising Medical Solutions Team for your chance to make your mark in the world of client implementation! Rising is looking for a leader who can use their broad skills spanning from client management to BA to further our mission in the medical cost containment field. Rising prides itself on progressive development and exceptional customer service, so join our team if you're looking to up your game! - Provide planning and leadership on projects and client integrations to both internal and external customers - Translate business requirements into technical requirements and solutions - Represent Rising in client meetings regarding new business initiatives and/or changes - Utilize statistical concepts and quantitative methods to develop baseline measures, identify root cause and reduce and/or eliminate internal/external failures - Proactively identify improvement opportunities - Provide guidance to both the client and internal project members for the utilization of best practices and workflows efficient for both parties - Demonstrate ability to quantify results in terms of cost savings and impact on key performance indicators - Formulate use cases, process flows and training material on projects and client integrations - Support the creation of and/or create test plans and training materials relevant to the project - Collaborate with resources to ensure all system design requirements adequately reflect the defined business processes and fully support all components of the functional business requirements - Will oversee the Implementation Team, while working directly with senior leadership and other department heads Qualifications - Bachelor's degree in technical or management field, or related experience - 5+ years' experience in Business Analysis or Project Management - Project Management Certification - Experience in workers’ compensation insurance, medical bill review or healthcare industry a strong advantage - Experience implementing client server and web-based applications - Experience interacting with business users to define clear scope and create and manage proper cross-functional teams - Experience working with project managing large scale custom software development projects - A strong working knowledge of business process reengineering and requirements analysis - Previous leadership experience a plus - A working knowledge of database and data modeling tools and concepts - Ability to communicate technical information clearly and lead collaborative meetings with representatives from internal departments and client companies - Ability to manage multiple projects at once - Ability to understand shifting priorities and make quick decisions - Ability to travel (up to 10%) Benefits - Competitive benefits package, including health insurance, 401(k) with company match, paid time off, paid holidays, and more. - Employment within a firm committed to core values, staff development, emerging technology, private ownership, and controlled growth/reinvestment in the future - we frequently promote from within! - Opportunity to make a difference in reducing health care costs and increasing the value of health care to individuals and their employers. - A relaxed, yet upbeat work environment.