Role Description The Case Manager for Return Assets is a strategic and operational leader responsible for overseeing the full lifecycle of claims from post-signature through approval and payout. This role ensures that all cases are processed accurately, efficiently, and in compliance with state requirements while meeting monthly filing and approval goals. This position combines hands-on claim processing expertise, team leadership, and process optimization, serving as the central authority for claim execution, quality control, and continuous improvement within RAD. This role carries direct accountability for converting signed claims into filed claims and ensuring that monthly Filing to State Fee targets are consistently achieved. Core Responsibilities - Case Management & Execution (Hands-On) - Perform Claim Processor duties as needed, especially for complex or escalated cases - Oversee cases from onboarding → documentation → filing → approval → payout - Ensure all submissions to state agencies are complete, accurate, and compliant - Resolve stalled, rejected, or high-risk claims - Team Leadership, Oversight & Training - Manage Claim Processors and oversee caseload distribution - Ensure cases progress according to timeline, quality, and compliance standards - Conduct case audits and performance reviews - Train, onboard, and coach Claim Processors to improve accuracy and efficiency - Maintain and evolve Claim Processing training systems and documentation - Pipeline Management, Revenue Execution & Accountability - Own and be fully accountable for achieving monthly Filing to State Fee targets - Ensure all signed and viable cases are moved efficiently to filing - Monitor pipeline health to prevent revenue leakage between Signed → Filed - Identify risks early and take corrective action to close performance gaps - Escalate proactively to COO when additional resources, leads, or support are required - Process Optimization & Continuous Improvement - Analyze pipeline data to identify bottlenecks and inefficiencies - Implement process improvements, SOPs, and workflow enhancements - Continuously improve claim lifecycle performance (speed, accuracy, approval rate) - Drive operational efficiency to reduce cycle time and increase throughput - Client & Conflict Management - Serve as the first line of escalation for claimant concerns and complaints - Handle complex situations including claimant skepticism, heir disputes, and sensitive communications - Resolve issues professionally before escalation to executive leadership - Technology & Operational Enablement - Identify and implement technology solutions to improve processing efficiency and accuracy - Ensure effective use of CRM, automation tools, and document systems - Drive adoption of systems that enhance scalability, visibility, and client experience - Key Performance Indicators (KPIs) - Monthly Filing to State Fee vs. target - Claim approval rate - Average processing cycle time - Case accuracy / rejection rate - Pipeline movement (Signed → Filed → Approved) - Client satisfaction / complaint resolution time Qualifications - Experience in claim processing, case management, operations, legal support, probate/estate matters, unclaimed property, investigations, or regulated administrative processes preferred - Prior leadership or team oversight experience strongly preferred - Strategic and analytical thinker with strong operational judgment - High ownership mindset with accountability for outcomes, not just activity - Strong leadership and team development capability - Skilled in conflict resolution and high-stakes communication - Process-driven with continuous improvement mindset - Comfortable leveraging technology to drive efficiency and scale - Experience with unclaimed property claims, probate/heirship documentation, state agency correspondence, Salesforce/CRM tools, Microsoft 365, workflow automation, SOP creation, and leading small operations teams Benefits - Performance based incentives - Medical, Dental, Vision, FSA, HSA (60 day waiting period applies) - Life Insurance, Short Term/Long Term Disability (60 day waiting period applies) - Employee Assistance Program (EAP) - 10 days Paid Time Off (PTO - 90 day waiting period applies) - 12 hours Volunteer Time Off (VTO) - 401(k)

Role Description This is an exciting opportunity to support communities and partners across Alberta to make meaningful change to reduce and end poverty in Alberta. Grounded in a deep understanding of movement building, the political landscape in Alberta and poverty reduction efforts, this role will connect individuals and collective efforts dedicated to ending poverty in Alberta. The Director, Alberta Poverty Reduction Strategy is a 1-2-year contract position responsible for stewarding a campaign for a legislated poverty reduction strategy in the Province of Alberta. - Refine and implement a campaign for an Alberta poverty reduction strategy - Review, refine, and lead implementation of an existing campaign work plan - Meet with key system actors in Alberta to review the proposed campaign and refine activities based on feedback and insights - Regularly review the campaign document with partners and refine activities as needed to achieve success - Prepare briefs outlining public policy opportunities in Alberta - Steward relationships with key partners and system actors - Work with Tamarack staff and partners to refine and implement a governance structure to unite partners across sectors to implement the campaign for an Alberta Poverty Reduction Strategy - Coordinate and co-facilitate a funder collaborative / stewardship council dedicated to ending poverty in Alberta - Convene key system actors working to end poverty in Alberta to build movement towards a provincial poverty reduction strategy - Meet with key decision makers in government, business, philanthropy, and civil society to create and make the case for poverty reduction efforts in Alberta - Develop and cultivate strategic relationships with municipal and provincial agencies to advance Tamarack’s policy agenda - Support the development of proposals, reports, and other cultivation and stewardship materials for project funders - Build a movement of place-based strategies working to end poverty in Alberta - Build the capacity of communities in Alberta to develop and implement multi-sectoral place-based strategies to end poverty - Work with the Manager of Communities, Alberta to provide expert coaching and support for Tamarack members - Work with the Coordinator, Networks for Change, Alberta to prospect and engage communities ready and interested in developing and implementing place-based strategies for ending poverty - Support the development of internal and external policy resources including letters, briefs, consultation responses, and reports Qualifications - Professional experience in strategic partnership development and field/ecosystem building within the nonprofit, philanthropic, community, and public policy sectors - Past work experience in Alberta’s community and/or poverty reduction sectors - Proven ability to apply systems thinking and strategic perspectives to campaign development and movement building - Experience working with elected officials, senior civil servants, philanthropists, and community leaders - Strong diagnostic, sensemaking and communication skills - Demonstrated commitment to equity, reconciliation, and community-centred approaches - Comfort working with autonomy in making operational decisions in a remote, distributed organization - Willingness/ability to travel on a regular basis - Ability to speak and write in English is required; bilingualism (English and French) is a definite asset - Comfort working at the intersection of strategy and implementation - Demonstrated commitment to collaboration, transparency, and shared ownership Requirements - Contribute to Tamarack's Seeds of Transformation Framework and Action Plan - Apply a strong understanding of the Truth and Reconciliation Commission’s Calls to Action - Ensure that rural and remote communities across the province - including Francophone communities - have meaningful and ongoing roles in the strategy’s development Benefits - Competitive salary and benefits - Annual professional development fund - Technology fund - Flex time - Focus Fridays - one day per week where we are encouraged to take only critical meetings - Flexible option to take three (3) statutory holidays on days that hold meaning to you - Office closure during the last week of December - Starting salary range between $95,000 and $110,000 a year Application Process Tamarack is committed to creating a diverse environment and is proud to be an equal opportunity employer. We strongly encourage candidates from historically underrepresented groups to apply. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, or age. The interview process will consist of a first and second-round interview, led by current Tamarack team members familiar with the role. Interview questions will be provided in advance. External candidates who complete second round interviews will be compensated $100 CAD for their time. Application Deadline: 11:59pm ET, May 29, 2026. Start Date: June 29, 2026. Please attach: - a cover letter that explains your interest in the role, how you think your skills and experiences align with Tamarack’s goals, and any other information you’d like to share - a resume that provides the names of places you’ve worked, dates of employment, key duties, and accomplishments While we thank all interested applicants, only successful candidates will be contacted.

• Define and communicate a clear technical vision, ensuring best practices in architecture, software development, and emerging technologies. • Serve as a trusted advisor to CIOs, CTOs, and senior stakeholders. • Lead discovery workshops, translate business objectives into technical strategies, and develop tailored solution proposals. • Oversee technical execution, ensuring quality, scalability, and maintainability. • Monitor project health, identify risks, and ensure successful outcomes through proactive leadership. • Work with resourcing teams to ensure the right talent is staffed on projects. • Foster a culture of excellence, mentorship, and innovation across teams. • Manage project burn-down, optimize resource allocation, and identify revenue growth opportunities while maintaining financial accountability. • Stay ahead of industry trends, contribute to open-source projects, and engage in public speaking, blog writing, and mentorship.

• Build and steward strategic partnerships • Identify and pursue high-impact partnership opportunities with health systems, health plans, state public health departments, and community-based organizations • Engage C-suite and senior clinical leaders to make the case for kidney disease as a strategic priority—clinically, financially, and through the lens of health equity • Serve as external face on population health strategy with sophisticated healthcare audiences • Lead design, implementation, and evaluation of CKD intercept (NKF's flagship CKD detection and management initiative) and adjacent population health work in your assigned regions • Use claims data, health needs assessments, and other public health data to identify priority partners and measure program impact using clinical quality measures and sound statistical methods • Partner with NKF national and field teams to develop funding proposals, including government and foundation grants • Lead quality assurance for deployed programs and communicate outcomes, internally and with external partners • Advise field office leaders and national colleagues on population health principles, healthcare business development, and engagement with physician executives • Translate complex clinical and statistical findings for non-technical audiences, including donors, community partners, and internal teams