Role Description Every day, our teams innovate across the world of finance. We collaborate to work smarter, while making a difference. We believe in diversity and inclusivity, giving a voice to everyone on the team. And we celebrate our success together. If you want to make an impact in fintech, we’d like to know: Are you FIS? About the role: - Investigates potential credit card fraud cases based on information received from the fraud detection system. - Analyzes several aspects of account history, including payment and transaction history. - Contacts customers and merchants to obtain additional information regarding fraudulent charges. - Maintains accurate and complete documentation of all information necessary for the investigation. What you will be doing: - Responds to 25 or more account inquiries per hour providing the merchants and cardholders of 5 or more assigned clients with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues. - Assists with the completion of the lost stolen report, such as block and transfer of compromised accounts to prevent further losses and fraudulent activity. - Builds the credit card replacement orders and completes shipping materials. - Begins to build knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations and analytic techniques, and the expertise of more experienced fraud analysts. Qualifications - High School Diploma or Equivalent Requirements - Ability and flexibility to work hours as assigned; we are a 24/7 Call Center. - This position requires all work shift availability, including days, nights, and weekends. - This position requires you to be on camera during training and other times as deemed necessary by your supervisor. - Your internet router/modem must be in close proximity to your desk/workstation area, as we will require you to hardwire into the back of the router/modem via an ethernet cable on day 1 of training. - No wireless internet providers or routers can be used. - All equipment will be provided. - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks. - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. - Has little or no role in the decision-making. - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. - Works under close supervision. Benefits - Opportunities to make an impact in fintech - Personal and professional learning - Inclusive, diverse work environment - Resources to give back to your community - Competitive salary and benefits

Role Description Investigates potential credit card fraud cases based on information received from the fraud detection system. Analyzes several aspects of account history, to include payment and transaction history. Contacts customers and merchants to obtain additional information regarding fraudulent charges. Maintains accurate and complete documentation of all information necessary for the investigation. - Responds to 25 or more account inquiries per hour providing the merchants and cardholders of 5 or more assigned clients with standard/scripted responses to Service Level Agreement (SLA) defined alerts generated within the fraud detection queues. - Assists with the completion of the lost stolen report, such as block and transfer of compromised accounts to prevent further losses and fraudulent activity. - Builds the credit card replacement orders and completes shipping materials. - Begins to build knowledge and basic skills required to identify fraudulent credit card activity through training, research of department policies, procedures, external regulations and analytic techniques, and the expertise of more experienced fraud analysts. Qualifications - High School Diploma or Equivalent Requirements - Ability and flexibility to work hours as assigned, we are a 24/7 Call Center. - This is a position that requires all work shift availability, including days, nights and weekends. - This position requires you to be on camera during training and other times as deemed necessary by your supervisor. - Your internet router / modem must be in close proximity to your desk / workstation area, as we will require you to hardwire into the back of the router / modem via an ethernet cable on day 1 of training. - No wireless internet providers or routers can be used. - All equipment will be provided. - Acquires and applies job skills and learns company policies and procedures to complete assigned routine tasks. - Works on assignments that are routine to semi-routine in nature, requiring limited decision outside of stated processes, but recognizes the need for occasional deviation from accepted practice. - Has little or no role in the decision-making. - Normally receives detailed instructions and follows established procedures on all work, requires instructions on all assignments. - Works under close supervision. Benefits - Opportunities to make an impact in fintech - Personal and professional learning - Inclusive, diverse work environment - Resources to give back to your community - Competitive salary and benefits

Role Description The Market Quality Improvement Specialist III collaborates with department manager and other leadership to evaluate opportunity for HEDIS data and process improvement in new or existing projects with focus on measurable benefits. - Conducts business process and gap analysis to diagnose process improvement opportunities and to develop re-usable solutions using principles of process excellence and related tools. - Directly responsible for improvement work teams, including: - Working with management to identify the appropriate team members. - Coordination and facilitation of team meetings. - Management of improvement work team projects. - Collaborates with management team to support necessary documentation of QIPs and PIPs and other quality activities. - Trains, educates and deploys improvement tools, methods and processes throughout the departments assigned. - Analyzes work processes using improvement tools and methodology to identify improvement opportunities. - Prepares and makes presentations to Providers without supervision, strengthens relationships and answers questions that arise. - Works with management to establish and implement effective measurement and data collection methods. - Reviews and measures progress with management and work team and takes appropriate action. - Explores best practices across various industries to bring to the work team. - Develops, evaluates and implements survey tools. - Analyzes data from survey sources in order to provide input into improvement initiatives. - Coordinates and participates in quality improvement committee meetings; develops agendas, prepares meeting minutes, prepares and makes presentations, and follows-up on action items. - Communicates in a clear, concise, and complete manner with upper management, peers, department staff, other disciplines within the organization, outside agencies and other entities to ensure prompt and proper exchange of information and resolution of issues. - Assists with tracking, compiling and reporting program and project metrics. - Researches, gathers and analyzes data to identify improvement opportunities. - Works closely with Maternal Child and Health Outcomes Management and Vendor Management to monitor vendor and community partner performance. - Monitors monthly/quarterly/annual reporting of vendors and ensures timely receipt and accuracy in completed material. - Participates in workgroups and applicable committees. - Prepares reports, briefing materials and other requested deliverables for programs and projects. - Performs any other job related instructions as requested. Qualifications - Bachelor’s degree or equivalent years of relevant work experience is required. - Minimum of five (5) years of healthcare or managed care experience is required. - Experience using the Model for Improvement (PDSA – Plan, Do, Study, Act) is preferred. - Medicaid and/or Medicare experience is preferred. Requirements - Knowledge of a variety of quality improvement methodologies – Model for Improvement, Lean, Six Sigma. - Knowledgeable of HEDIS measures and specifications. - Proficient in leading teams through establishing aim statements and identifying small tests of change. - Proficient in establishing and documenting PDSA cycles and key driver diagrams. - Excellent team facilitation skills. - Ability to engage teams in a positive, energetic manner. - Ability to work in a provider facing role. - Research, data analysis and trending. - Proficient in Microsoft Office Suite to include Word, Excel and PowerPoint. - Excellent written and verbal communication skills. - Ability to develop, prioritize and accomplish goals. - Ability to work independently and within a team environment. - Attention to detail. - Familiarity of the health care field. - Familiarity with applicable Federal regulations, State regulations, and accreditation standards. - Effective listening and critical thinking skills. - Strong interpersonal skills and high level of professionalism. - Effective problem solving skills with attention to detail. - Training/teaching skills. Licensure and Certification - Certified Professional in Healthcare Quality (CPHQ) or American Society for Quality (ASQ) certification preferred. Working Conditions - General office environment; may be required to sit or stand for extended periods of time. Compensation Range $72,200.00 - $115,500.00 CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package. Compensation Type Salary Organization Level Competencies - Fostering a Collaborative Workplace Culture. - Cultivate Partnerships. - Develop Self and Others. - Drive Execution. - Influence Others. - Pursue Personal Excellence. - Understand the Business. This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds.

• Enhance the selling process by serving as the clinical expert on the application of Acute Care and Monitoring (ACM) products in the Adult/Pediatric Operating Room and NICU/PICU environments. • Lead OR/NICU selling and clinical activities for INVOS cerebral/somatic oximetry and Nellcor pulse oximetry technologies within assigned territory and partner with regional sales teams to ensure both pre- and post-sale requirements are met • Lead pre-sale clinical demonstrations and evaluations to showcase the clinical value of ACM solutions. • Coordinate and participate in evaluations along with aligned field sales team and customer to ensure they are conducted according to best practices. • Engage key stakeholders with product value propositions, supporting literature, etc. appropriate to their specific care area. • Lead post-sale activities including implementation, product education, in-servicing, and ongoing support to ensure robust adoption and utilization. • Stimulate, support, and facilitate clinical champions in the development of institutional policies and processes that leverage ACM products to improve patient care • Demonstrate skills appropriate to successful advancement of complex sales, including: Strong analytical abilities and use of business tools such as Salesforce.com (SFDC) and Sales Analytics to develop a robust territory strategy and business plan • Consistent effectiveness in both offensive and defensive competitive selling situations • Expert-level clinical knowledge of acute care in the adult/pediatric OR/CVOR and/or NICU/PICU including monitoring applications for critically ill neonates and children, including Nellcor pulse oximetry and INVOS cerebral/somatic oximetry. • Act as a key resource for and collaborate with other internal partners (e.g., Clinical Directors, Sales Leaders, Sales Partners, Marketing, Medical Affairs, R&D) • Stay up to date on the educational needs of the NICU/PICU customer base related to product utilization and concepts of clinical application • Assess internal processes for delivery of customer education and implement process improvements as needed • Provide expert input to facilitate the development of sales and marketing materials, customer presentations, education plans and evaluation plans that reflect the needs of the customer • Identify subject areas, individuals, and opportunities for clinical research to further the body of evidence for our products in collaboration with Medical Affairs experts • Assess productivity and return on time invested and discuss opportunities for improvement with key stakeholders to ensure results • Assist Clinical Directors with specific zone-level initiatives or programs • Attend applicable trade shows, medical association meetings, and educational symposia to network with customers/clinicians • Timely completion of all special project and administrative duties