A Nation Serving a Nation
Call Center Representative
Location
Idaho + 3 moreAll locations: Idaho | Kansas | Oklahoma | Texas
Posted
122 days ago
Salary
$10 / hour
Seniority
Senior
Job Description
Call Center Representative
DNI (Delaware Nation Industries)
• Follow proper technical procedures utilizing computer and telephone equipment to contact or transfer prospects to generate a qualified lead base to meet client expectations. • Professionally greet prospects by speaking clearly and listening effectively. • Read from and adhere to script procedures as established by the client, which may involve a rigid verbatim script. • Maintain acceptable level of quality assurance scores. • Accurately log qualified leads/sales following proper documentation and reporting procedures. • Successfully qualify leads by verifying all required information according to client and company guidelines ensuring a fully compliant lead. • Comply with all federal, state, client, and company rules, regulations, and procedures. • Provide excellent customer service by always maintaining professionalism. • Maintain a positive attitude towards prospects, co-workers, and all levels of management. • Multi-tasking the essential job functions by reading, typing, speaking, and maneuvering through multiple web forms/screens/browser tabs simultaneously. • Maintain acceptable attendance according to policy. • Be able to adapt readily to changes in scripting, campaign procedures, policies, and any other requirements associated with the job.
Job Requirements
- Strong communication skills using professional language/grammar and being able to speak clearly and audibly.
- Ability to read and interpret documents such as operating instructions, web forms, and procedure manuals both on and off the computer as well as on paper.
- Good computer and keyboarding skills.
- Professional
- Ability to work individually and as part of a team
Benefits
- 401(k) matching
- Flexible schedule
- On-the-job training
- Paid time off
- Referral program
- Work from home
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