Cordial helps marketers use all of their data to better connect with customers across email, SMS, and mobile app.
Senior Client Success Manager
Location
United States
Posted
23 days ago
Salary
$115K - $145K / year
Seniority
Lead
No structured requirement data.
Job Description
Senior Client Success Manager
Cordial
Role Description Reporting to the Director of Client Success, the Senior Client Success Manager (CSM) is responsible for ensuring the success of a portfolio of Cordial’s clients. The Sr. CSM is a true client partner, their primary point of contact at Cordial, and works diligently to advocate and align technology and expertise on behalf of the client. The Senior CSM is the owner of the entire client relationship post-sale, but is included in pre-sales discovery conversations with prospective clients. Key focus areas include: - Owning the client success plan - Executive engagement - Technical understanding of client’s data and martech strategies - Proactively managing competitive threats Qualifications - Bachelor’s degree - 7+ years working in an enterprise client management role at a SaaS company, preferably with experience in email and/or digital marketing Requirements - Client obsessed with a relentless enthusiasm to immerse in clients' worlds - Ability to think “big picture” and understand clients' definitions of success - Project management skills to create and deliver success plans - Problem-solving skills for strategic campaign challenges and technical solutions - Ability to drive timely renewals and manage commercial relationships - Participation in business development and discovery meetings - Excellent written and oral communication skills - Strong project management skills to manage multiple projects and clients - Ability to navigate well in organizations and work cross-functionally - Capacity to deliver results in a dynamic, autonomous start-up environment - Embodiment of Cordial’s values Benefits - $115,000.00 - $145,000.00 base salary annually - Compensation package includes equity and bonus - Robust benefit plan (medical/dental/vision/life) - 401k match - Flexible time off - Childcare and continued education yearly reimbursements - Commitment to maintaining a healthy work/life balance - Strong dedication to DE&I efforts - Respectful and open culture
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