• Diseñar, desarrollar y optimizar soluciones basadas en Microsoft Dynamics 365 Customer Service Workspace • Apoyar la mejora continua de la plataforma dentro del entorno de trabajo • Analizar requisitos funcionales y asegurar la alineación con las capacidades del producto • Configurar e implementar soluciones utilizando Dynamics 365 Channel Integration Framework • Aplicar las mejores prácticas y directrices de documentación oficial al trabajar con Copilot Service Workspace y Microsoft APM SDK • Colaborar en entornos ágiles utilizando metodologías Scrum o Kanban • Trabajar con herramientas colaborativas como Jira • Gestionar tareas de manera autónoma manteniendo altos estándares de calidad en el desarrollo e implementación

• Jij helpt klanten verder • Beantwoordt hun vragen • Zorgt voor een topservice

• Bied klanten ondersteuning via telefoon, e-mail en chat • Beantwoord vragen en zorg voor een uitstekende service • Geniet van het mediterrane leven

Role Description Mercier Consultancy is excited to announce that we are actively seeking Norwegian-speaking individuals to join our prestigious Fashion & Luxury Brand department as Customer Service Representatives. This position offers a distinctive and rewarding opportunity to become an essential member of a team dedicated to excellence, serving a discerning clientele who have a deep appreciation for the finest and most exclusive fashion and luxury goods available in the market. In this role, you will take on the important responsibility of delivering exceptional support to our Norwegian-speaking customers. This includes: - Attentively addressing their inquiries with care and professionalism. - Efficiently managing and processing their orders with precision. - Thoughtfully resolving any issues or concerns they may have related to our upscale and premium fashion products. Your efforts will be instrumental in fostering strong customer relationships, ensuring complete satisfaction, and upholding the esteemed reputation of our brand by providing personalized, high-quality service that reflects the luxury standards our customers expect and deserve. Qualifications - Fluency in Norwegian (both written and spoken) is essential. - Minimum of B2 level in English. - Strong dedication to delivering excellent customer service. - Experience in customer service or the fashion/luxury sector is advantageous but not mandatory. - Excellent communication and interpersonal skills. - Ability to work independently as well as collaboratively within a team. - Positive attitude with a proactive approach to problem-solving and customer satisfaction. - Willingness to learn, adapt, and develop within a prestigious and supportive environment! Requirements - Deliver outstanding customer service to Norwegian-speaking clients. - Manage customer inquiries about products, orders, and returns with efficiency and professionalism. - Maintain a courteous and professional attitude in all customer interactions. - Accurately document customer conversations to support continuous service improvements. - Collaborate with team members and departments to ensure seamless resolution of customer issues. Benefits - Attractive salary. - Stable job and career development opportunities. - Fully Paid Relocation Package (Flight, Transfer and Hotel). - Health insurance. - Positive international working environment.