Role Description We are currently seeking organized and service-driven individuals to join our expanding remote team as Client Services Trip Consultants. In this role, you'll assist travelers by helping organize trip details, reviewing travel options, and supporting the coordination process to ensure clients have a smooth and stress-free planning experience. This opportunity is ideal for individuals who enjoy helping others, managing details, and working independently in a flexible virtual environment. No prior experience in the travel industry is required, as training and ongoing support are provided from the start. Responsibilities - Support clients with trip planning based on travel interests, schedules, and budgets - Coordinate travel components such as hotels, flights, cruises, transfers, and activities - Research and review available options using approved travel and supplier platforms - Provide clients with timely updates regarding reservations and itinerary progress - Respond professionally to inquiries through email, phone, and online communication systems - Assist with itinerary revisions, schedule changes, and follow-up support when needed - Maintain organized records and accurate travel documentation within internal systems - Attend onboarding sessions, virtual meetings, and continued learning opportunities Benefits - Fully remote work environment - Flexible scheduling options - Step-by-step onboarding and training resources - Ongoing mentorship and development support - Access to travel booking systems and supplier partnerships - Eligibility for travel incentives, discounts, and recognition programs - Growth opportunities within a supportive remote team Qualifications - Strong communication and customer service skills - Detail-oriented with solid organizational abilities - Comfortable working independently and managing multiple responsibilities - Familiarity with basic computer systems and online communication tools - Reliable internet connection and professional work habits - Experience in hospitality, customer support, scheduling, retail, or administrative work is helpful but not required Requirements - Must be at least 18 years old - Applicants must be legally authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions

• Determine account management strategies related to client service plans. • Responsible for retention of existing clients, customer satisfaction, revenue growth, client surveys, and new business. • Provide program management for jumbo clients requiring dedicated staff, multiple offices, and complex service models. • Oversee the work of other local Client Services staff. • Provides stewardship reporting to clients; identifying and educating clients on issues and trends impacting programs. • Conduct pre-renewal visits reviewing client loss experience and general company performance. • Reviews and identifies areas of potential dissatisfaction prior to renewal meetings. • Performs client renewal, contract revision, and Client Service Instruction preparation for complex programs. • Negotiates changes or improvements to service plan. • Facilitates the reduction of process barriers, technology constraints, or resource constraints by directing and influencing the activities of other internal departments such as information technology, operations and business development. • Coordinates client invoicing, audits and accounts receivable follow up for assigned clients. • Resolves all major customer service issues. • Identifies and solicits cross-selling opportunities. • Participates in local insurance community through advanced education and affiliation memberships. • Supervises and directs personnel assigned to programs requiring multiple Account Representatives. • Ensures compliance with all applicable Quality initiatives.

Role Description Coordinates with the department's supervisor to assist with patient registration, employee scheduling and department clerical and administration functions. Assists with oversight, hiring and training/coaching of the department's staff. Provides guidance to staff within the latitude of established work area and policies. Works on assignments that are considerably difficult requiring judgment in resolving issues or in making recommendations. Works with sensitive and confidential information, often involving the interpretation of policies and procedures to guide use. Qualifications - High School Education/GED or equivalent: Preferred - Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred - Five years' relevant experience: Preferred Requirements - Coordinates and participates in department's service activities including greeting, interviewing, registering, admitting and discharging patients. - Completes general office support duties including ordering supplies, answering questions and taking phone calls. - Reports any problems or issues with other departments to department supervisor daily to resolve any registration issues. - Troubleshoots incorrect accounts daily if needed by working directly with other departments. - Orders tests accurately for laboratory and diagnostic imaging tests/exams. - Completes Medicare Secondary Payer (MSP) report corrections. - Performs other job-related duties as assigned. Organizational Requirements - Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply. - Adventist Health participates in E-Verify. Visit here for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein. Company Description Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.

Role Description The Client Care Emergency Services Specialist will be responsible for answering all incoming calls on the Collette emergency phone line. Issues may be related to flight and transportation delays, passenger illness, and injuries that may occur while on tour. Specialists are given a higher empowerment level allowing them the ability to make decisions as needed to resolve issues. Confidence is key. This role is for a creative thinker who is very customer service oriented and must be a good problem solver with the ability to spot trends where processes may have gone wrong. Primary Functions: - Resolving emergency situations and complaints from clients, tour managers, and vendors. - Contacting the appropriate manager and communicating delayed arrivals. - Checking flight status and availability. - Booking alternate reservations and issuing or reissuing airline tickets (during off-peak hours). - Acting as the voice of Collette to the direct passenger, ensuring quality and efficiency in customer interactions. - Documenting and tracking all issues for future trend analysis. - Completing Client Care Center training classes and demonstrating proficiency. - Working regularly scheduled shifts, including flexibility for overtime, holidays, and weekends. - Taking on other tasks or projects to support employees and call center operations. - Working collaboratively to support and promote the company’s values and vision. Qualifications - Ability to calmly work in a continuously stressful environment. - Sympathetic and empathetic to customers while adhering to company policy. - Fact-driven and analytical. - Good with people and willing to deal with people issues. - Logical with the ability to make rapid decisions using a defined framework, process, and policy. - Able to defuse stressful and confrontational situations. - Team player - we win as a team. - Self-starter and self-learner. - Excellent communicator. - Strong computer skills, with a working knowledge of CRM management, Microsoft Excel, Outlook, and Word. - Willingness to work hard and have fun doing it! - Strong attention to detail with the ability to organize and prioritize day-to-day activities. - Proactively looking for ways to improve internal processes. - Flexibility to customize approach to meet all types of member communication styles and personalities. - Proficient conflict management skills, including the ability to resolve issues in stressful situations. - Spanish/French speaking skills a plus. - One to three years’ experience. - Associate’s/Bachelor’s Degree preferred, but will consider any combination of education and/or experience. Benefits - Health & Wellness: Group Health and Dental Insurance—plus a Peloton One Membership. - Time Off: Generous PTO, paid holidays, and your birthday! - Volunteer Time: Paid hours to give back to causes you care about. - Financial Security: Group RRSP with company match. - Family Support: Paid parental leave, paid bereavement leave, and access to our Employee Assistance Program. - Career Growth: Tuition reimbursement to help you level up your skills. - Exclusive travel discounts, incentives, and more!