Role Description Coordinates with the department's supervisor to assist with patient registration, employee scheduling and department clerical and administration functions. Assists with oversight, hiring and training/coaching of the department's staff. Provides guidance to staff within the latitude of established work area and policies. Works on assignments that are considerably difficult requiring judgment in resolving issues or in making recommendations. Works with sensitive and confidential information, often involving the interpretation of policies and procedures to guide use. Qualifications - High School Education/GED or equivalent: Preferred - Associate’s/Technical Degree or equivalent combination of education/related experience: Preferred - Five years' relevant experience: Preferred Requirements - Coordinates and participates in department's service activities including greeting, interviewing, registering, admitting and discharging patients. - Completes general office support duties including ordering supplies, answering questions and taking phone calls. - Reports any problems or issues with other departments to department supervisor daily to resolve any registration issues. - Troubleshoots incorrect accounts daily if needed by working directly with other departments. - Orders tests accurately for laboratory and diagnostic imaging tests/exams. - Completes Medicare Secondary Payer (MSP) report corrections. - Performs other job-related duties as assigned. Organizational Requirements - Adventist Health is committed to the safety and wellbeing of our associates and patients. Therefore, we require that all associates receive all required vaccinations as a condition of employment and annually thereafter, where applicable. Medical and religious exemptions may apply. - Adventist Health participates in E-Verify. Visit here for more information about E-Verify. By choosing to apply, you acknowledge that you have accessed and read the E-Verify Participation and Right to Work notices and understand the contents therein. Company Description Adventist Health is a faith-based, nonprofit, integrated health system serving more than 100 communities on the West Coast and Hawaii with over 440 sites of care, including 27 acute care facilities. Founded on Adventist heritage and values, Adventist Health provides care in hospitals, clinics, home care, and hospice agencies in both rural and urban communities. Our compassionate and talented team of more than 38,000 includes employees, physicians, Medical Staff, and volunteers driven in pursuit of one mission: living God's love by inspiring health, wholeness and hope.

Role Description The Client Care Emergency Services Specialist will be responsible for answering all incoming calls on the Collette emergency phone line. Issues may be related to flight and transportation delays, passenger illness, and injuries that may occur while on tour. Specialists are given a higher empowerment level allowing them the ability to make decisions as needed to resolve issues. Confidence is key. This role is for a creative thinker who is very customer service oriented and must be a good problem solver with the ability to spot trends where processes may have gone wrong. Primary Functions: - Resolving emergency situations and complaints from clients, tour managers, and vendors. - Contacting the appropriate manager and communicating delayed arrivals. - Checking flight status and availability. - Booking alternate reservations and issuing or reissuing airline tickets (during off-peak hours). - Acting as the voice of Collette to the direct passenger, ensuring quality and efficiency in customer interactions. - Documenting and tracking all issues for future trend analysis. - Completing Client Care Center training classes and demonstrating proficiency. - Working regularly scheduled shifts, including flexibility for overtime, holidays, and weekends. - Taking on other tasks or projects to support employees and call center operations. - Working collaboratively to support and promote the company’s values and vision. Qualifications - Ability to calmly work in a continuously stressful environment. - Sympathetic and empathetic to customers while adhering to company policy. - Fact-driven and analytical. - Good with people and willing to deal with people issues. - Logical with the ability to make rapid decisions using a defined framework, process, and policy. - Able to defuse stressful and confrontational situations. - Team player - we win as a team. - Self-starter and self-learner. - Excellent communicator. - Strong computer skills, with a working knowledge of CRM management, Microsoft Excel, Outlook, and Word. - Willingness to work hard and have fun doing it! - Strong attention to detail with the ability to organize and prioritize day-to-day activities. - Proactively looking for ways to improve internal processes. - Flexibility to customize approach to meet all types of member communication styles and personalities. - Proficient conflict management skills, including the ability to resolve issues in stressful situations. - Spanish/French speaking skills a plus. - One to three years’ experience. - Associate’s/Bachelor’s Degree preferred, but will consider any combination of education and/or experience. Benefits - Health & Wellness: Group Health and Dental Insurance—plus a Peloton One Membership. - Time Off: Generous PTO, paid holidays, and your birthday! - Volunteer Time: Paid hours to give back to causes you care about. - Financial Security: Group RRSP with company match. - Family Support: Paid parental leave, paid bereavement leave, and access to our Employee Assistance Program. - Career Growth: Tuition reimbursement to help you level up your skills. - Exclusive travel discounts, incentives, and more!

• Lead, coach, and develop service teams supporting small plans through a queue-based contact center model. • Establish clear performance expectations and accountability for service quality, responsiveness, productivity, and client satisfaction. • Support recruitment, onboarding, training, development, and retention of a high-performing service organization. • Foster a culture of responsiveness, ownership, continuous improvement, and associate engagement. • Conduct regular team communications (standups, huddles, forums) to ensure alignment on priorities, enhancements, and coverage. • Own day-to-day operational management of the contact center, including queue coverage, volume management, response times, and service level adherence. • Monitor and manage key performance metrics (phone service levels, email response time, case aging, first-contact resolution, quality scores). • Implement workforce management strategies to align staffing models with volume demand and seasonality. • Establish and maintain quality assurance standards, case review processes, and coaching frameworks to ensure consistent and accurate service delivery. • Ensure the contact center delivers a consistent, high-quality experience for plan sponsors, advisors, and TPAs. • Monitor client feedback and satisfaction data to identify trends and improvement opportunities. • Partner with Sales, Relationship Management, and external partners to proactively address service risks and escalation needs. • Present regular updates to senior leadership on service performance, risks, and improvement initiatives impacting small plan clients. • Partner with Service and Operations leadership to identify root causes of recurring issues and drive systemic improvements. • Ensure cases are documented thoroughly so service team can continue to work seamlessly when coverage shifts. • Participate in and support product and process enhancements, ensuring readiness and effective adoption by the team. • Partner with internal stakeholders to align service delivery with business strategy for small plan growth, efficiency, and retention. • Translate PCS Retirement’s service strategy into clear, measurable goals for the contact center. • Support the evolution of the tiered service model by helping define best practices, coverage strategies, and scalability levers. • Demonstrate and reinforce PCS Retirement’s core values and commitment to client-first service. • Perform other duties as assigned by management.

Role Description What could an extra $1,000-$2,000 each month do for your household? We are helping teams find qualified candidates the chance to enter financial services on a part-time basis while working fully remotely. This means that you get all the earning potential of a trillion-dollar industry without having to give up the security of your current position. Pay off your house early, take the vacations your family deserves, or save for early retirement. 20 hours per week, from home, is all it takes to learn a new skill that could change everything! Through providing personalized benefits solutions, you’ll be the architect of your client’s security tomorrow. In this role, you can expect to: - Converse virtually with clients, weaving financial strategies that empower. - Cultivate client bonds that stand the test of time. - Ride the crest of industry trends, fortifying your knowledge. - Work alongside a dynamic remote team, where collaboration is the heartbeat of success. Responsibilities - Calling and receiving calls from clients - Scheduling appointments with clients who request our benefits - Presenting and explaining insurance products and benefits packages virtually - Completing applications for insurance products - Attending ongoing, optional training sessions *All interviews will be conducted via Zoom video conferencing (Global Elite Empire Consultants is a third-party recruiter, not an insurance agency) We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us. Benefits - Work virtually, from anywhere - Comprehensive training provided - A fun, energetic, and positive team environment - Rapid career growth and advancement opportunities - Weekly pay