Role Description We are looking for an ambitious Partner Success Consultant to help coordinate and manage a growing list of partner accounts through a high growth phase for the business. This role will suit a motivated and ambitious individual, who is looking to make a big impact on a small team. In this role you will: - Help manage ongoing operations with a wide array of partners including banks, law firms, funds and crypto exchanges; - Monitor all activity on the platform to ensure that key KPI’s such as completeness, conversion and turn-around times are meeting their targets; - Manage and report weekly and monthly partner metrics in team and company updates; - Arrange and coordinate platform demos with key people in the partner network; - Suggest, implement and nurture new ways of working to improve the efficiency of the partnership function via new tools and processes; - Build and maintain close working relationships with the key people in our partner network to foster collaboration and partnership longevity; - Record and communicate partner requests and complaints to the appropriate Circit teams; - Work closely with the customer success and support teams to ensure fast and satisfactory resolution of issues in relation to the partner network; - Unearth opportunities for closer integration and collaboration within our partner network and setup demos for the wider partnership team. You must be ready to work in a fast paced, high growth environment, with a large amount of flexibility required. Qualifications - 2-3 years’ experience in a similar role; - An excellent communicator who can confidently interact with partners in the banking, law and fund sectors; - A determined individual who will consistently focus on achieving key metrics; - Entrepreneurial and excited about the possibilities of your job and the potential of the company; - Thrives on collaboration but can also make independent decisions; - Loves being part of a collective that support each other towards a common goal; - A general attitude towards work that is both positive as well as realistic; - Excellent organisational and prioritisation skills; - Working proficiency in French is a clear advantage; - A continual learner who is always looking to update their skills and knowledge; - A passion for technology innovation, fintech and crypto; - Experience in a growth stage SaaS environment is a plus; - Experience in the fintech, banking or audit industry is a plus; - Spanish speaker is a plus. Requirements - This role is preferably Dublin based but we are open to other locations for the correct candidate. Benefits - Competitive salary plus commission paid against sales contracts, with the possibility of equity; - A small team with a friendly environment that promotes autonomy for you to self-manage your time; - Remote working and flexible working hours; - Great opportunity for career progression with hands on experience; - Freedom of expression is encouraged.

Job Description About Us HiBob helps modern, mid-size businesses transform the way they manage people, giving HR and managers all they need to connect, engage, develop, and retain top talent. Since 2015, we've achieved consecutive triple-digit year-over-year growth, all backed by our amazing team of Bobbers from across the globe, making us the choice HRIS of over 3600 midsize and multinational companies. Our HR platform is intuitive, data-driven, and built for the way people work today: globally, remotely, and collaboratively. Fast-growing companies across the globe rely upon Bob to help them create the best work experiences for their people. Come and be you with us Being a Bobber is all about being you. We want you to bring all parts of yourself to work, giving you the freedom and confidence to be the best you and do your best work. If that's bubbly, shy, precise, funny, bold, kind, honest, brilliant, or anything in between, we're waiting with open arms. Come join us. **Note: We will only consider candidates located in the New York Metro Area who are willing to work in our NYC office 2-3 days a week. We love collaborating and connecting with our team members in-person, and we hope you will too! Job Requirements Requirements are often considered a measure of how equipped you are to do the job, but sometimes, they aren't the only factor. If you don't have nearly enough experience, or not all the skills, we'd still like to hear from you. This could be the perfect fit for you and us. - SaaS Account Management or CSM experience, owning a book of business with targets on net retention - Experience working in B2B (client-facing) role - A passion to learn the products' functionality, and you're tech-savvy - A desire to work in a fast-paced startup environment - A strong work ethic, integrity and desire to succeed - Executive project management skills and able to communicate effectively across the C-suite - Experience working with Salesforce & Web-based technologies - Experience with SFDC, Asana and/or ChurnZero - advantage - An HR or HRM background - advantage Job Responsibilities What will you do? - Build and execute an account-specific relationship framework inclusive of regularly scheduled status calls, quarterly business reviews, account documentation, reference management and account planning sessions - Manage a portfolio of mid-market accounts with a focus on adoption and usage. - Work closely with our customers with the drive to help them change their workplace and achieve their business goals - Become a trusted advisor and ambassador of change in our customers' workplace. - Become the customer advocate in HiBob, collaborating with our Product, Development, Marketing and Sales teams - Protect existing revenue streams, identify opportunities and risks. - Assess client health and develop strategies to mitigate churn - Meet net retention and CSAT/NPS KPIs through data-driven analysis, planning and execution - Establish and maintain relationships with key stakeholders, strategic account planning and promote internal advocacy. Base salaries for this role range from $89,000 - $115,000 per year. Additionally this role has a variable compensation component. As an HR company, HiBob seeks to create a best-in-class employee experience for all Bobbers. We take immense pride in the diversity of our team and in creating an environment that is fair and equitable for all. Ensuring pay equity across race, gender, and all other forms of diversity is pivotal to this mission. When determining salary ranges for our roles, we look at external market data and the salaries of Bobbers holding the same or similar roles. Our pay bands are wide because great candidates come to us with a broad range of experience and skill sets. When making individual pay rate decisions, we take into account the candidates' depth of experience, their qualifications relative to incumbent employees, and their location-among other factors. Benefits At HiBob, our people are at the heart of everything we do. We're building a global village of ambitious, thoughtful, and talented Bobbers who want to do the best work of their careers. With a vibrant NYC office and remote teammates across the country, we've created an environment where people can be themselves, grow quickly, and make a real impact. Joining HiBob means working alongside exceptional people while being supported with competitive compensation, comprehensive benefits, and pre-IPO equity , including the perks below. Ownership & Financial - Equity in a global, high-growth HR tech SaaS leader - 401(k) with a 3% company match effective the month following your start date - $2,500 employee referral bonus Health & Wellbeing - Medical, dental, and vision coverage from day one - $1,920 annual wellness stipend to support your physical and mental wellbeing - Annual Headspace membership and expanded wellness benefits Workplace Flexibility - Hybrid working model for Bobbers in the NY metro area - Temporary work from anywhere for up to 2 months per year (after 6 months) Work-Life Balance - Generous paid time off and company holidays to rest, recharge, and enjoy - Bob Balance Days - 4 additional days within a calendar year - Enjoy a company-wide long weekend at the beginning of each quarter - Your birthday off - plus a special gift from us Work From Home - Home office allowance to set up your ideal workspace Community & Culture - Two paid Social Impact days each year to give back to causes you care about - Frequent team and company social events , both in-person and virtual - Dog friendly office If this sounds like something you've been looking for, we'd love to have you. Come on, join our village!

• Manage a portfolio of Growth accounts post‑onboarding, focused initially on Credly, using defined Customer Success playbooks and engagement frameworks. • Support customers through early‑to‑mid lifecycle adoption by reinforcing best practices, key use cases, and product value aligned to customer goals. • Conduct structured customer touchpoints (check‑ins, enablement sessions, adoption reviews, business reviews, etc) to ensure continued progress and engagement. • Monitor product usage, engagement signals, and health indicators to identify risks and take proactive action. • Address common customer questions and challenges, escalating more complex issues cross‑functional partners (Support, Engineering, etc) as needed. • Partner with Sales, Support, Product, and Customer Enablement to ensure consistent execution across the customer lifecycle. • Maintain accurate account documentation, activity tracking, and health updates within CRM and Customer Success systems. • Support renewal readiness by ensuring customers are actively using the product and clearly understand the value they are receiving.

• Own executive-level relationships for strategic healthcare client accounts. • Lead quarterly business reviews, renewal discussions, and ongoing executive engagement. • Proactively monitor client health, adoption, satisfaction, and retention trends. • Partner cross-functionally with Sales, Product, Operations, and Support teams to deliver seamless client experiences. • Identify growth opportunities while mitigating client risks and driving long-term retention. • Travel up to 25% as needed.