Role Description As an Artist Support Specialist with TuneCore, you will be supporting a broad spectrum of TuneCore artists from DIY to established, career artists. Our mission is to deliver fast, thoughtful, and high-quality support ensuring a smooth distribution experience for our artists. - Provide top-level support to our artists through a variety of channels (Email/Social Media/Phone/ Live Chat) - Master TuneCore’s administrative and front-end systems in order to update and correct account/release issues and facilitate first time success with each new release - Maintain a customer satisfaction score of 85% or higher - Handle a high volume of requests, averaging 60+ tickets per day - Work with external partners (DSPs, payment partners etc) to resolve issues for artists - Identify and report technical bugs to our product teams - Offer insights and ideas on process development to help optimize the team’s workflows - Other duties as required by department leadership Qualifications - Fluent in Italian. French or German is a plus - At least 2 years of experience working in a high volume support/customer service environment - Track record of meeting or exceeding quantifiable performance metrics on a regular basis - Clear, concise, and warm communication, both written and verbal (Both internally and externally) - Working knowledge of Mac or Windows, Slack, Google Suite and other common day-to-day SaaS tools - Proven track record of being transparent, accountable and relentless; exhibiting a true passion for going above and beyond for customers - Ability to provide personalized, empathetic support while remaining efficient and maintaining high volume - Comfortable with change and ambiguity in a dynamic atmosphere - A professional, consistent, and positive can-do attitude who works well within a team and independently at the same high level - Knowledge of current music and technology industry trends - Experience with Zendesk or similar ticketing platforms is a huge plus! - Experience in technical troubleshooting and bug reporting is also a major plus Benefits - Tailor-made training and coaching program - Remote working policy - A wellness program "Pauses" with many activities and animations in-house - Access to Eutelmed, a digital mental health and well-being platform that allows you to speak with an experienced psychologist - A healthy and eco-responsible company restaurant - Individual or family health insurance - CSE benefits - A rooftop - A gym with free classes

Role Description We’re searching for a Personal Lines Digital Service Advisor. This position is fully remote and open to candidates within Ontario. As a Personal Lines Digital Service Advisor with Westland Express, you’ll bring together strong technical skills and insurance knowledge to support the team and our clients in assessing and fulfilling their insurance needs. You are essential in helping achieve the goals of the company and partner organizations. You demonstrate confidence in problem-solving and underwriting while continuously expanding your knowledge. You’re proactive in taking on more responsibilities while developing your skills to work independently. Qualifications - RIBO license mandatory - Minimum 2-year brokerage based personal insurance experience - Post-secondary diploma or degree would be considered an asset - Strong knowledge of personal lines insurance products and coverages - Commitment to professional development including obtaining CAIB or CIP designation - Ability to work on a rotating schedule – no weekends Requirements - Communicate with prospects and clients to determine and provide the best possible coverage, protection and customer service - Build and maintain strong client relationships through proactive contact via email and phone - Develop new business opportunities by binding new policies, securing expiry dates and cross and up-selling personal insurance products - Support clients in the claims process - Manage and review policy renewals in a timely basis in order to maintain high levels of client retention - Collaborate with co-workers and managers to develop positive and effective office procedures - Perform all other tasks as prescribed by management to ensure the best customer service for prospects and clients Benefits - An open, flexible and welcoming workplace - Plenty of opportunities to grow and learn - Autonomy to drive your own success - Be part of our inclusive culture, alongside an extraordinarily talented community of people with a wide variety of backgrounds - A total rewards program that takes care of your financial, physical, and mental health - Flexible paid Values Days to celebrate days important to you - Paid Volunteer Days for employees as part of Amplifying Communities, a program to support causes that matter most to our employees and clients

• Responsible for managing and identifying customers’ needs while responding to a high volume of communication via email and telephone while navigating multiple systems to take appropriate action for resolution • Actively manage multiple customers assigned to the team member’s roster including communications and logistical activities; prepare and review orders for accuracy per client contract, including accurate pricing and order review for invoicing • Partner with Sales team to increase revenue growth of assigned account roster, including performing various sales-related activities to support account roster • Coordinate with cross functional teams to assign tasks to the correct departments • Maintain thorough and updated customer records • Prepare client profiles by gathering information and assign codes using basic knowledge of MSDS and hazardous waste coding and disposal requirements • Responsible for all case management tied to the team member’s assigned accounts • Conduct research and work cross functionally to resolve or escalate problems • Regularly review, analyze, and prepare reports on the status of customers’ orders • Conduct proactive calls to ensure ongoing communication with existing customers • Regular contact with all levels of interdepartmental personnel, including billing, collections, sales, drivers, transportation facilities, and information services • Perform other reasonably related tasks as assigned by management

Provide face-to-face support to customers, assisting with everyday banking tasks and addressing individual needs. Promote digital services and help customers gain confidence in online banking while fostering strong relationships to enhance their...