• Provide process mining support to CE Ops teams - helping them understand their workflows through Celonis analysis, identify improvement opportunities, and measure change impact. • Build and maintain process models for critical operational flows: ticket routing, client intake, escalation paths, and resolution workflows. • Run conformance checks to identify deviations between designed processes and actual execution, quantifying the gap. • Develop dashboards and visualizations that surface bottlenecks, rework loops, and throughput issues in real time. • Conduct root cause analysis on process inefficiencies, applying the 80/20 principle to focus on the highest-impact findings. • Connect Celonis to key data sources and build reliable event logs to expand process mining coverage across CE. • Deliver regular process health reports with clear, data-backed recommendations for improvement. • Take identified process improvement opportunities from analysis to implementation - designing, documenting, and rolling out to-be flows across Client Engagement. • Work with operational teams to validate to-be process designs, manage change, and ensure successful adoption. • Quantify expected vs. actual impact of implemented changes using process mining baselines and post-implementation monitoring. • Iterate on implemented flows based on conformance data and frontline feedback, driving continuous refinement. • Maintain and update process documentation as workflows evolve through implementation cycles. • Use process mining data to identify and prioritize automation candidates - surfacing the workflows where automation will have the highest impact. • Support the Process Optimization Specialist in scoping automation use cases by providing process data, volumetrics, and baseline measurements. • Help define acceptance criteria and success metrics for automation initiatives based on process mining baselines. • Monitor post-implementation process performance to validate that automations deliver expected results. • Contribute to AI and automation pilots by providing process readiness assessments and data-driven feedback. • Act as the process mining resource for CE Ops teams - helping them understand their workflows, identify inefficiencies, and build cases for change. • Present process mining findings to stakeholders in clear, non-technical language with actionable recommendations. • Contribute to the team's automation backlog by surfacing data-backed improvement opportunities. • Support cross-functional alignment by providing the analytical foundation for prioritization and trade-off discussions.

• Conduct comprehensive research on zoning laws, regulations, and restrictions • Interpret zoning maps, codes, and ordinances • Prepare and submit zoning applications and documents • Develop and maintain strong relationships with local municipalities • Ability to multi-task • Ability to meet time sensitive deadlines • Open to feedback and professional development • Maintaining a flexible work schedule

Role Description This is a remote position. Seeking a Management Analyst / Senior Business Analyst to support systems serving OPM users, migration to cloud-based and agile operations as well as performs a variety of tasks such as: - Serve as the liaison between the business units, technology teams and support teams. - Manage a team of requirements analysts to collect and analyze requirements data to evaluate operational difficulties and make recommendations to solve problems. - Identify inefficiencies and analyze and report solutions to correct inefficiencies. - Act as advisor to the team regarding projects, tasks, and operations. - Lead and direct the work of others. - A wide degree of creativity and latitude is expected. Qualifications - BS in Computer Science or related field. - Minimum of five years of relevant experience facilitating requirements for complex systems or processes, knowledge of commonly-used concepts, practices, and procedures within the related discipline. - Extensive experience and judgment to plan and accomplish goals. - Four years of experience about modeling use-case requirements and activity flows or workflow sequence diagrams using an automated system. - Two years of experience working agile teams creating user stories and managing product backlogs. Benefits - Paid Sick, Vacation and Holiday Time - Insurance for Medical, Dental, Vision and Life Available - 401(k) including Employer Match - HSA, Short-term & Long-term Disability Available Company Description We are an EEO/Veterans/Disabled employer.

Role Description The Epic Analyst-Professional Billing is responsible for designing, implementing, maintaining, and supporting relevant Epic applications. The Epic Analyst collaborates with affiliates to understand their needs and translate them into system configurations within Epic. Key duties include: - System configuration - Requirements gathering - Workflow analysis - Troubleshooting and resolving issues Qualifications - Bachelor’s Degree or equivalent combination of experience/training - Minimum of 1 to 2 years of prior Epic experience - Current certification in Epic Resolute Professional Billing Administration Requirements - Prior healthcare experience - Prior Epic experience - Excellent time management and organizational skills - Adaptability and flexibility with respect to changing end-user business needs - Willingness to learn new software and systems - Ability to convey information clearly and concisely - Ability to gain trust and establish effective relationships with Epic counterparts - Engagement in appropriate communication with peers and leadership - Logical examination and interpretation of information to determine problem causes - Understanding of the role that racial inequity plays in healthcare systems Benefits - Full-time, Exempt employment - Remote work location - Travel required: Up to 5% - Salary range: $75,000-$93,000 Physical and Environmental Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to sit, talk, and listen. Specific vision abilities required by this job include close vision, distance vision, color vision, and ability to adjust focus. - Exerting up to 10 pounds of force occasionally - Sedentary work involves sitting most of the time but may involve walking or standing for brief periods - Must be able to travel throughout and between facilities - No exposure to blood, body fluid or tissue - No occupational risk for exposure to communicable diseases