• Communicate directly with various members of partner labs to manage sample and document requests. • Triage order issues and coordinate shipping and receiving. • Work cross-functionally to ensure we meet/exceed goals related to customer retention and turnaround time. • Build and maintain effective relationships with laboratory employees, sales representatives, and internal stakeholders. • Use proactive problem-solving skills to create and offer solutions to customers. • Maintain frequent contact with sales and other teams to ensure customer engagement efforts are aligned.

Company OverviewAt Motorola Solutions, we believe that everything starts with our people. We’re a global close-knit community, united by the relentless pursuit to help keep people safer everywhere. We build and connect technologies to help protect people, property and places. Our solutions foster the collaboration that’s critical for safer communities, safer schools, safer hospitals, safer businesses, and ultimately, safer nations. Connect with a career that matters, and help us build a safer future. Department OverviewThe Field Services Organization in Europe is responsible for all Local Technical Support to our customers on site and for the Operation & Maintenance of all Field and Support Services Contracts in the Region. We’re looking to expand our Engineering Team in the Region with new talented and hardworking people. We offer full training and support, so new graduates are encouraged to apply. Job DescriptionWe’re looking for talented, motivated, and committed Electronic/System/Computer Engineering graduates to join us and help our customers in the MOMENTS THAT MATTER! Tasks and responsibilities: • Independent commissioning, repair, maintenance and upgrade of Motorola radio systems in Germany and later also in other European countries, • Responsibility for the technical support of our customers after the commissioning of our complex communication systems, • The support of authorities and organizations with security-relevant tasks, energy supply companies, factories for industrial and chemical production, public transport companies and airport organizations as well as the German armed forces, • Takeover of on-call duties within the department, • Support of the trade organization and the company's internal departments in addition to direct contact with the customer, • Support of large and strategic projects, • Creation of reports, statistics and presentations, • Independent processing of operational matters within the framework of established working methods and procedures. We offer: • Employment as a junior engineer in an innovative company with over 90 years of experience in the field of Public Safety Communication Solutions, • Integration into a dynamic and experienced team with a strong team spirit, • Familiarization with the commissioning, maintenance and upgrade of our communication systems in Germany and other European countries, • Introduction to the systematic error analysis in complex communication systems, • Working from the home office in south-west Germany, • Company car also for private use, • Great development opportunities through continuous training in communication technology, • Career planning with distinct opportunities for advancement in our company. Basic Requirements• Eligible to live and work in Germany as the role requires Security Clearance. Note that German citizenship, and/or the continuous 5 years’ residency, are must-have requirements, •Successfully completed technical training or degree in the field of Telecommunications/IT (or a comparable Qualification), • Experience working in a similar field preferred, • Good knowledge of the IP network architecture and its components, • Ability to work independently on complex technical tasks, • Ability to work in a team, • A strong willingness to travel for several days in Germany and abroad (Europe) is essential, • We're looking for candidates in the North/Centre of Germany as a preference, but all the candidates will be considered. • Willingness to participate in on-call service 24/7 in the team, • High degree of independence and assertiveness, • Confident demeanor and good manners, • Excellent written and spoken German and good English, • Class B driving license. Travel RequirementsOver 50% Relocation ProvidedNone Position TypeExperienced Referral Payment PlanYes CompanyMotorola Solutions Germany GmbHEEO Statement Motorola Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or belief, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other legally-protected characteristic. We are proud of our people-first and community-focused culture, empowering every Motorolan to be their most authentic self and to do their best work to deliver on the promise of a safer world. If you’d like to join our team but feel that you don’t quite meet all of the preferred skills, we’d still love to hear why you think you’d be a great addition to our team.

Cybercrime is rising, reaching record highs in 2024. According to the FBI's IC3 report total losses exceeded $16 billion. With investment fraud and BEC scams at the forefront, the message is clear: the real estate sector remains a lucrative target for cybercriminals. At CertifID, we take this threat seriously and provide a secure platform that verifies the identities of parties involved in transactions, authenticates wire transfer instructions, and detects potential fraud attempts. Our technology is designed to mitigate risks and ensure that every transaction is conducted with confidence and peace of mind. We know we couldn’t take on this challenge without our incredible team. We have been recognized as one of the Best Startups to Work for in Austin, made the Inc. 5000 list, and won Best Culture by Purpose Jobs two years in a row. We are guided by our core values and our vision of a world without wire fraud. We offer a dynamic work environment where you can contribute to meaningful impact and be part of a team dedicated to enhancing security and fighting fraud. The Support Specialist at CertifID will have a unique opportunity to join a driven team at a fast-paced SaaS Series C Company and will be key in propelling our organization into our next phase of growth. This person will move gracefully through a high-octane environment, has strong intellectual curiosity, and is an analytical problem solver who craves challenges. You will take accountability for building genuine relationships with our customers while providing prompt, courteous, and accurate support via various channels. You are the missing puzzle piece to help us bridge any knowledge gaps that may arise, be an expert on all things CertifID, take pride in the delivery of proactive and helpful assistance, and are excited to share your insights and learnings with the team. This role will be supporting the Pacific Time Zone, and must be located in that timezone or be willing to work Pacific hours. Responsibilities: - Handle inbound support inquiries via phone, email, and chat that range in complexity from “how-to” questions to involved debugging to track down operational anomalies. - Triage a wide range of requests, prioritize support issues to handle the most critical issues first, and safely courier the information to the proper team. - Maintain a speedy response time and a happy customer rating, taking pride in achieving a high service level and continually focusing on process improvement. - Develop and foster customer relationships by providing functional and technical support for products. - Work with your team to maintain and contribute to the knowledge base and ensure that relevant content can be easily surfaced. - Ensure that a set of standard methodologies and processes is used to assess issues and provide adequate solutions effectively - Work closely with sales, support, product, and marketing to communicate root causes for customer success or failure, and drive requirements for product enhancement and development - Maintain and aspire to exceed team and company goals, including maintaining high levels of customer retention and customer satisfaction What you will need: - Although not a strict requirement, candidates for this position usually have at least 2 years of support experience. - Ability to troubleshoot software-specific problems and resourcefulness in obtaining information from users - Ability to use strong problem-solving skills, quick thinking, and use of independent judgment when making decisions that have an impact on customers - You are an excellent teammate with a consistent record of excelling in fast-growing environments and taking the initiative. - Ability to multitask and quickly assess and prioritize the most urgent issues. - Ability to clearly and concisely articulate technical matters to all customers. - Growth mindset, task risks, and champion new initiatives - Strong organizational skills with an ability to manage time and resources effectively - Excellent communication skills, both verbal and written Preferred Qualifications - Familiarity with Zendesk or equivalent. - Experience in technical support at a Saas company. - Experience supporting digital payments. What We Offer - Health, dental, and vision Insurance (including a $0 option) - 401(k) with matching, and no waiting period - Equity - Wellness reimbursement of $300/year - Life insuranceParental leave - Flexible vacation - 12 company-paid holidays - No work on your birthday - An award-winning culture - Competitive pay. We aim to meet or lead the market and use Carta Total Compensation to benchmark our roles. Starting salary for this position will be shared during the first screening call. Not sure if you check all the boxes? Apply anyway! We know that great talent comes in many forms, and we value potential just as much as experience. If you're excited about this role and believe you can grow into it, we’d love to hear from you. We’re looking for people who are eager to learn, adapt, and solve challenges—so if that sounds like you, don’t let a checklist hold you back! Change doesn't happen overnight, and the same goes for us here at CertifID. We evolve collectively and individually as we grow by leaning into the core values that define us. As we grow, we embody GRIT—collectively and individually—to raise the bar and influence outcomes in everything we do. Guard the Customer - Raise the Bar - Influence Outcomes - Teamwork Wins

Role Description The Customer Service Manager (CSM) works closely with our Channel Partners and end user customers to build strong, supportive relationships with them and their personnel across their assigned region. The CSM will work closely with the channel Partners within their region to support growth of their Waukesha business and will leverage branch-level channel connections to support Waukesha commercial initiatives, including: - Assessing channel capabilities - Assisting in the CPR KPI monitoring at the local branch level - Assisting the sales team in the launch of aftermarket marketing campaigns The CSM will work with all functions within INNIO to facilitate transactions for the Partner in parts fulfillment, warranty, fleet programs, and technical issue resolution. Location: This is a remote position that must be based in the state of Texas, with a preference in the Midland, TX area. In this role, you will be responsible for: - Ownership and oversight for service execution for assigned Partners while working across all internal functions and in conjunction with Partner’s personnel to support parts fulfillment, warranty, fleet programs, issue resolution, technician training, systems training, and installed base support. - Assisting with onboarding and offboarding of channel Partners, and assisting in the channel audit program. - Supporting assigned Partners with service parts inquiries, quote assistance, parts/engine research, systems training and other actions that help drive incremental parts order volume. - Ownership of all assigned Partner service project/contract related execution. - Coordinating support from local and remote teams to respond to inquiries on a timely basis. - Supporting region Sales and Service team in execution of sales strategy for new units and services. - Supporting execution of Partner’s flow parts orders and revenue plan. - Helping to identify Partner and end user opportunities and shortfalls and working with regional team to drive actions to meet plan. - Assisting Service Sales Manager in demand creation of new regional CM&U (Conversion Modifications & Upgrades) project opportunities or multi-year agreements as needed. - Working with regional Sales team and Partners to identify and support regional channel Partner growth strategies including but not limited to aftermarket campaigns. - Acting as primary liaison for questions/concerns between end customer, Partner and HQ resources. - Accelerating RCA resolution by proactively supporting internally to move organization towards conclusion. - Supporting finance team in cash collection activities and Partner follow up as needed. - Supporting NPS (net promoter score) survey and inputs to Scorecard process to measure Partner performance and end user feedback. Qualifications - Bachelor’s Degree from an accredited college or university with a minimum of 5 years of experience in a customer facing role and technical background or equivalent knowledge/experience. - Minimum of 3 years of professional experience in a customer service, key account support, contract and/or project management role in gas compression and/or power generation industry. - Minimum of 1 year of experience working with Oracle ERP system. - Ability and willingness to travel up to 30%, primarily within the assigned regions. - Self-motivated with ability to multitask and manage various customer events and activities simultaneously while working remotely. - Strong customer and interpersonal communication skills both written and verbal. - Ability to work effectively and influence within cross functional teams. - Computer knowledge and experience in MS Office, Outlook, Excel, etc. - Ability to learn and adapt to new systems quickly. - Passionate customer service orientation and customer advocate. - Fluent in English.