Title: Virtual RN, Home Hospital Location: Somerville United States Part time Job Description: Site: Mass General Brigham Home Care, Inc. Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham. Job Summary Join the Future of Acute Care-From Our Virtual Command Center The position to which you are applying is represented by a collective bargaining unit, Massachusetts Nurses Association. Mass General Brigham's Home Hospital Virtual Command Center is growing. As a Virtual Registered Nurse (VRN), you'll act as the "call light" for our Home Hospital patients-providing real-time clinical support, triage, and care coordination from our centralized command center. This role offers the pace, critical thinking, and clinical complexity of acute care, without the physical demands of direct patient-facing care. We provide hospital-level care for a diverse adult patient population, including: - Acute medical conditions such as heart failure, COPD exacerbations, pneumonia, and cellulitis - Dehydration requiring acute intervention - Postpartum patients with hypertension This part-time, 24 hour 7am to 7:30pm is on-site role is based in our Logistic Command Center at Assembly Row in Somerville, MA-a high-tech, fast-paced, and innovative environment dedicated to delivering safe, evidence-based care in the home. You'll also benefit from a self-scheduling model, with schedules built 4-6 weeks in advance to support work-life balance and flexibility. RNs work every third weekend, along with one winter and one summer holiday. Job Summary The Virtual Registered Nurse (VRN) is responsible for providing essential elements of the patient care delivery model into the patient's defined living space. The VRN provides quality care to patients through the implementation of nursing process, applied through a team-based nursing model, employing technology and remote care coordination to facilitate care delivery. Our Virtual Registered Nurses provide high quality, patient-centered, nursing care to patients across the continuum of services provided by Healthcare at Home. The VRN will work with a robust interdisciplinary team to promote highest patient outcomes. This role will utilize remote patient monitoring, assessment, planning, intervention, and critical thinking skills to care for patient populations in the home. Leveraging the resources and expertise of the MGB team to implement collaborative workflows, standards, policies, protocols, guidelines, and documentation systems to support safe, reliable, high-quality evidence-based care within clinical protocols as the foundation. Role Responsibilities - Performs and documents nursing process, assessment, diagnosis, planning, implementation, and evaluation of patients receiving care remotely, in their defined home. - Performs virtual care, patient assessment, remote patient monitoring (as ordered) and works with the clinical care team to provide care, trend data, and respond accordingly. - Provides protocol driven assessments, care coordination and intervenes as appropriate and defined by MGB Healthcare at Home protocols. - Exhibits sound clinical decision making and critical thinking skills for a diverse patient population. - Maintains and practices in accordance with nursing guidelines, as well as institutional, local, and state regulations. - Performs admissions, discharges, and episodic visits within MGB Home Hospital, through high quality virtual patient-centered care. - Performs triage of patient care calls outside of regular business hours for post-acute home care patients; requests a home care in-person visit as appropriate by the home care on-call nurse. - Serves as a role model for professional nursing practice. - Utilizes nursing knowledge to identify, prevent and or solve complex acute and/or recurring patient care problems. - Shares expertise with multidisciplinary teams to serve as a staff resource. - Supports research efforts to advance knowledge and promote evidence-based practice. - Performs other duties and responsibilities as assigned by Nursing Leadership. - Provides medication teaching, assists with medication administration and education to patients and families. Collaborates closely with pharmacy and care team regarding medication reconciliation process. - Completes timely documentation for all nursing care in Epic. - Answers, directs, and provides follow up on incoming clinical patient concerns Quality and Safety - Ensures compliance with reporting requirements in RL Solutions. - Participates in quality and safety education, rounds, and evaluations. - Promotes professional practice and a culture of safety; engages in process improvement efforts. - Must be able to work in a HIPPA compliant environment. Qualifications - Graduation from an accredited school of nursing. BSN preferred. - BLS - Current license to practice as a Registered Nurse in Massachusetts Experience/Skills - At least 3 years of Emergency Department experience required - Telemetry experience preferred - Telehealth and remote patient monitoring experience preferred - Telephone triage experience preferred - Proficiency with Epic, Microsoft Outlook, Microsoft Teams, and other web-based platforms preferred - Excellent communication, interpersonal, and organizational skills required - Experience working in a start-up environment and/or willingness to adapt to continuous change encouraged Additional Job Details (if applicable) Remote Type Onsite Work Location 399 Revolution Drive Scheduled Weekly Hours 24 Employee Type Regular Work Shift Day (United States of America) Pay Range $40.09 - $78.04/Hourly Grade HCBRN124 At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply, and our Talent Acquisition team will provide an overview of your potential compensation and benefits package. EEO Statement: 1410 Mass General Brigham Home Care, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment.

Title: Talent Community Call Center - Underwriter PL - I Location: United States Job Description: Company Overview FOCUS provides cloud-based, core administration solutions (FOCUS Tech) and services (FOCUS Insurance Services) for P&C insurance companies and MGAs. Using decades of industry experience, FOCUS is taking the risk out of insurtech for small, mid-size, and growth-focused insurance organizations. When you join FOCUS, you immediately become one of our most valued components - and we're committed to investing in you. That means you can look beyond the paycheck and excellent benefits to an environment that will help you grow and achieve your professional goals through development and advancement opportunities and the support of our outstanding leaders and teammates. While we do not have an active opening for this role currently, we are always interested in connecting with talented professionals and building a pipeline for future opportunities. We encourage you to apply, and if a position becomes available that aligns with your background and experience, a recruiter will be in touch. Position Objective Reviews and analyzes applications, inspections, endorsements, cancellations, and reinstatements to determine policy eligibility while adhering to underwriting rules and guidelines. Accepts or rejects applications and makes risk selections on behalf of the carrier client within underwriting rules and guidelines. Handles inbound calls and chats from agents and clients to provide guidance on policy forms, coverage, and underwriting decisions. Processes tasks across new business, inspections, endorsements, cancellations, and reinstatements to ensure timely and accurate workflow completion. Develops and maintains strong agent relationships and acts as a subject matter expert by providing guidance on policy forms, coverage, and departmental processes to both external agents and internal team members. Description Policy Underwriting & Risk Assessment - Review and process applications for all personal lines coverage to determine eligibility for company programs. - Analyze applications, inspections, and endorsements to make risk selection decisions within established underwriting rules and guidelines. - Accept or reject applications and determine coverage, pricing, and endorsements with accuracy and efficiency. - Process requests for cancellations, reinstatements, and endorsements while adhering to departmental service standards. - Demonstrate proficiency in 5 or more underwriting functions, including risk evaluation, premium calculation, and policy adjustments. - Research complex underwriting issues and provide solutions for eligibility, coverage, and compliance concerns. Agent & Client Support - Serve as a subject matter expert for agents by providing guidance on policy forms, coverage options, and application submission. - Receive and handle agent calls regarding bind requests, endorsement changes, cancellations, reinstatements, inspections, missing information, and quote acceptability. - Maintain strong agent relationships through proactive communication and timely resolution of inquiries. Follow-Up & Workflow Management - Ensure timely and accurate processing of tasks to support departmental and client needs. - Maintain organized workflow to optimize productivity and compliance with underwriting standards. Continuous Learning & Compliance - Stay current on underwriting rules, policy forms, industry trends, and regulatory requirements. - Participate in training sessions and cross-functional initiatives as needed. - Ensure compliance with carrier and company guidelines in all underwriting decisions. - Recommend process improvements to enhance underwriting quality and efficiency. Education - Bachelor's degree from a four year college or university preferred. Work Experience - Three (3) to five (5) years of underwriting experience in Personal Lines including homeowners and other lines; or equivalent combination of education and experience required. - You must have general knowledge of insurance statutes, regulations and policies. Knowledge, Skill and Abilities - Strong knowledge of Property/Casualty insurance underwriting principles and personal lines policy elements. - Ability to analyze complex applications and make informed risk decisions. - Excellent verbal and written communication skills. - Strong organizational, time management, and decision-making skills. - Ability to handle multiple tasks, prioritize workload, and maintain high accuracy. - Customer service and conflict-resolution skills, including handling agent or client inquiries professionally. - Self-motivated, disciplined, and able to maintain productivity without direct supervision - Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, Teams) for documentation, reporting, and team collaboration - An active 2-20 or 4-40 license, or industry designation such as CPCU or CIC, is preferred. Manager Level Non-Manager/Individual Contributor Supervisory Responsibility Provides guidance, leadership, or training to other internal employees (no direct supervision) Organizational Structure Reports to: Supv, Client Experience Working Conditions - Position is fully remote; employee is expected to maintain a dedicated, distraction-free workspace. - Employee is responsible for providing a reliable internet connection that meets minimum speed requirements. - Use of a company-provided computer, headset, and other necessary equipment is required. - Work schedule may include standard business hours; flexibility may be required to meet peak call/chat volumes. - Ability to manage multiple communication channels (calls, chats, task systems) efficiently from home. - Must adhere to data security and confidentiality standards while handling sensitive client and policy information. - Participation in virtual team meetings, training sessions, and performance reviews. - Must be self-motivated, organized, and able to maintain productivity without direct supervision. FLSA Status The FLSA status for this position will be determined by the Compensation or HR team Why join the FOCUS Team? The FOCUS Difference: - Medical, Dental, Vision, Life, Pet; Flexible Spending Account - Competitive Salaries - 401K Match - Work-Life Balance: Personal Days, PTO Days, 12 Paid Holidays, Two Paid Days for Volunteer Service, Paid Parental Leave - Short and Long-Term Disability - Employee Support Programs, Including Mental Health - Tuition Reimbursement - Matching Charitable Gift Program - Lucrative Referral Program - Commuter Benefits - Flexibility: Remote and Hybrid Opportunities Available This position is not able to be performed in California, Colorado, New York or Washington. EEO Team Focus Insurance Group is an equal opportunity employer that does not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, and gender identity), national origin, age, disability, veteran status, marital status, or any other protected characteristic. Our hiring practices ensure that all qualified applicants receive fair consideration without regard to these characteristics. Disability Team Focus Insurance Group is committed to creating an inclusive and accessible workplace for all candidates, including those with disabilities. We are dedicated to ensuring equal employment opportunities and providing reasonable accommodations to qualified individuals with disabilities. If you require reasonable accommodations to participate in the application or interview process, please contact our HR department at hrinfo@peak6insurtech.com. We will work with you to provide the necessary accommodations to ensure your full participation in our hiring process. Note to applicant: It is unlawful in Massachusetts and Maryland to require or administer a lie detector test as a condition of employment or continued employment. Please know that our company does not use lie detector tests in our hiring process.

Role Description Performs Call Center responsibilities not limited to both teller services and member services for phone-in members in accordance with quality service objectives and credit union policies and procedures. Qualifications - One (1) year certificate from college or technical school; six (6) months related experience and/or training; or equivalent combination of education and experience - Knowledge of and experience with customer service principles and practices - Administration and clerical processes - Six (6) months or more in a call center environment highly preferred - Credit must be in good standing. - Must be bondable pursuant to §713.3(b) of the NCUA’s Rules and Regulations. Benefits - $1,000 HIRING BONUS Company Description

• Answer multiple line phone system • Transfer calls quickly and accurately • Assist in emergency situations by expediting calls to triage staff members • Knowledge of extension numbers to reach employees throughout the network • Utilize voice mail and paging system • Assist clients with direction to network hospitals • Troubleshoot problem calls • Understand the appointment scheduler program for exams and procedures • Answer general veterinary information questions regarding the hospitals • Inform and assist clients on navigating and using our website