• Shape and lead automation strategy: Define and implement scalable automation practices aligned with the overall test strategy. • Build and maintain test automation: Design, develop, and maintain Selenium WebDriver scripts and test plans. • Optimize frameworks and execution: Enhance automation frameworks for performance and manage Selenium Grid. • Integrate with CI/CD: Embed automated tests into CI/CD pipelines for continuous quality. • Collaborate across teams: Work closely with QA, developers, product teams, and stakeholders. • Mentor and support: Guide junior and mid-level QA engineers, participate in code reviews. • Report and improve: Generate test metrics, analyze results, and contribute to ongoing improvements.

• Evaluate, test, and validate Android-based tablets, payment pucks, cases, hubs, and peripherals to ensure hardware reliability and compatibility with our software. • Diagnose and troubleshoot hardware issues including over-voltage failures, charging problems, water ingress, WiFi performance issues, and peripheral connectivity problems. • Develop and execute structured test plans for hardware components, accessories, and environmental conditions. • Identify root causes of hardware failures and recommend corrective actions, design improvements, or alternative hardware options. • Build a systematic approach for hardware evaluation, including test matrices, acceptance criteria, and repeatable validation processes. • Partner with Product, Engineering, and Infrastructure teams to ensure hardware decisions align with product requirements and field realities. • Assess and compare multiple hardware options (tablets, cases, hubs, peripherals) and provide data-driven recommendations. • Create documentation, runbooks, and evaluation frameworks to scale hardware testing and reduce reliance on external vendors. • Support field teams by analyzing real-world failure data and replicating issues in controlled environments. • Serve as the internal subject-matter expert for hardware reliability, electrical behavior, and device-level performance.

• Designing, implementing and maintaining automated test suites across different test levels • Developing self-contained automated tests, including owning and managing the required test data to ensure reliable, independent and repeatable test execution • Developing test automation frameworks and tooling using TypeScript and modern automation technologies • Integrating automated tests into CI/CD pipelines • Contributing to the overall automated testing architecture, ensuring scalability, maintainability and stability of test solutions in a multi-environment setup • Collaborating closely with relevant teams to improve testability and test coverage • Gradually taking ownership of automated testing topics

• Support Intune administration and engineering, to include compliance policies for conditional access, application deployment and patching, management and troubleshooting • Test newly released patches against the current hardware stack in development, test, and production environments. • Validate expected results from applied Intune policies on operating systems. • Test updates and hot fixes to ensure compatibility in the environment. • Use Windows Update for Business to keep Windows workstations patched to correct levels • Create and deploy Intune configurations, policies, and settings • Manage and maintain Windows 11 workstation baseline configurations • Support and troubleshooting for Windows Autopilot • Identify, analyze, and resolve system problems with both short-term workarounds and long-term solutions • Package software and updates for deployment in the test and production environments. • Develop and test Windows Defender Application Control (WDAC) policies to support secure application control across development, test, and production environments. • Document and develop standardized processes for testing security policies and procedures across the environment. • Develop security baselines based on the recommendations from the Engineering and Security teams. • Create reports on device compliance, application deployment, patch management, and software inventory • Write PowerShell scripts to automate systems administration tasks • Respond to escalated service desk/team requests • Provide guidance and work leadership to less-experienced systems engineers • Communicate effectively (in oral and written form) with a variety of individuals; work well within small and large team environments • Serves as liaison with clients, participating in meetings to ensure client needs are met • Participates in special projects as required