• Provide guidance on provider networks, referrals and pre-authorizations. • Troubleshoot and resolve issues related to billing, payments and coverage. • Ensure compliance with HIPAA regulations when handling sensitive member information. • Collaborate with internal departments to resolve complex member concerns. • Maintain accurate records of customer interactions and resolutions in CRM systems. • Meet performance metrics such as response time, resolution rate and customer satisfaction scores. • Stay updated on policies, state regulations and healthcare industry changes.

Role Description We are growing our remote operations team and currently seeking motivated, detail-oriented individuals for the Travel Experience Support Specialist role. In this position, you'll assist clients throughout the planning process by helping organize travel arrangements, monitoring reservation details, and providing responsive support to create a smooth overall experience. This role is ideal for individuals who enjoy customer interaction, multitasking, and working independently in a flexible work-from-home environment. Training and continued support are provided, making this a strong opportunity for both experienced professionals and individuals exploring a new career path. Responsibilities - Assist clients with coordinating personalized travel plans based on preferences, schedules, and budgets - Review and compare travel selections including accommodations, transportation, tours, cruises, and activities - Help process and confirm reservations using approved supplier and booking systems - Provide clear updates regarding itinerary progress, confirmations, and travel timelines - Respond to client questions through email, phone, and digital communication platforms - Support itinerary adjustments, booking changes, and service-related requests when needed - Maintain accurate documentation and organized client records within internal systems - Participate in virtual onboarding, training sessions, and ongoing professional development opportunities Benefits - Fully remote work structure - Flexible scheduling options designed around independent workflow - Guided onboarding and continued training support - Access to industry tools, supplier platforms, and travel resources - Eligibility for travel-related incentives and recognition programs - Collaborative team environment with opportunities for advancement Qualifications - Strong communication and interpersonal skills - Excellent organizational abilities with attention to detail - Comfortable managing responsibilities independently in a remote setting - Familiarity with basic computer systems, email, and online tools - Reliable internet connection and professional mindset - Previous experience in customer support, hospitality, scheduling, administration, or retail is beneficial but not required Requirements - Must be at least 18 years of age - Applicants must be authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions

Role Description The Customer Support Associate (Off-Hours Coverage) role exists to make sure Coast customers are never left without support — including evenings and weekends. You'll be the primary point of contact during off-hours, resolving customer inquiries, troubleshooting product issues, and delivering a high-quality experience across email, chat, and phone. Because ticket volume varies throughout the shift, this role also takes on meaningful project and operational work during quieter windows — from improving our help center content to supporting billing and internal operations. You'll develop a broad understanding of how Coast runs as a business, which makes this role an excellent foundation for advancement into Implementation, Customer Success, or other roles over time. Working hours: - This is an off-hours coverage role supporting U.S.-based customers. Schedules vary by position, but both openings cover weekends and weekday evenings EST. - Rep 1 - 40 hours - Saturday: 8:00 AM - 6:00 PM (9:00 PM - 7:00 AM Sunday) - Sunday - Tuesday, 6:00 PM - 4:00 AM EST (7:00 AM – 5:00 PM PHT) - Rep 2 - 40 hours - Wednesday – Saturday, 5:00 PM - 3:00 AM EST (6:00 AM – 4:00 PM PHT) - Rep 3 - 30 hours - Sunday, 8:00 AM - 6:00 PM EST (9:00 PM - 7:00 AM Monday PHT) - Monday - Wednesday, 4:00 AM - 9:00 AM EST (5:00 PM - 10:00 PM) Please apply only if you are available and comfortable working these hours. Night shift differential is included in compensation. Qualifications - Experience in a support, operations, project coordinator, or admin role, ideally in a SaaS or customer‑centric environment. - Strong organizational and time‑management skills, able to juggle multiple small projects and operational tasks. - Comfortable working with data in spreadsheets and support/CRM tools; able to follow and improve structured workflows. - Clear written and verbal communication, with a service‑oriented and detail‑focused mindset. Requirements - Customer support - Respond to customer inquiries via email, chat, and phone in a timely, accurate, and empathetic manner during your shift. - Troubleshoot product and account issues using knowledge base articles, SOPs, and good judgment; escalate complex cases when needed. - Monitor and manage your ticket queue to meet SLAs for first response and resolution. - Document all customer interactions, resolutions, and follow-ups in Salesforce and Intercom/Zendesk to maintain a clear history. - Collaborate with the US-based Implementation and Customer Success teams on customer handoffs, flagging urgent issues for next-day follow-up when appropriate. - Systems & data support - Own customer data intake, cleanup, validation, and ongoing maintenance to ensure accuracy and readiness for implementation and reporting. - Execute customer data imports and migrations (primarily via spreadsheets and templates), troubleshoot issues, and ensure clean handoffs to Implementation and Customer Success. - Document work, decisions, and customer configurations in internal systems (Salesforce, Intercom/Zendesk, and project tools) to maintain clear visibility and continuity. - Identify patterns and opportunities to improve data templates, processes, and internal documentation to increase speed and consistency across implementations. - General operational and administrative support - During quieter support windows, contribute to a rotating set of operational projects assigned by the team. Examples include: - Help center and content: Review and revise help desk articles for accuracy and clarity; create short help videos and walkthroughs to support customer self-service; suggest FAQ updates based on ticket patterns. - Billing support: Monitor accounts receivable aging and send structured payment reminder emails; track upcoming subscription renewals and send timely notices; triage the billing inbox during off-hours and respond to routine billing questions; support basic data entry in Stripe and Salesforce. - General admin and research: Assist with internal operational tasks across teams — including HR admin support, basic research, and other cross-functional work as assigned. Benefits - The Startup Experience: Shaping Our Growth: Joining Coast at this pivotal stage puts you at the heart of our company’s and product’s evolution. The workplace is energetic, creative and fast-moving, giving you the chance to help define processes and standards while collaborating directly with founders and teammates who value bold thinking and active input. - Team: We are a tight knit and very strong core team of ~40 people. We are a highly customer-focused, honest, skilled, direct, solution-oriented, creative, ambitious and fun crew. - Product: The market we are going after is massive and way underserved. Our customers love the product and use it for hours every day. Contract Details - Engagement type: Independent contractor based in Philippines or South America; taxes and statutory contributions are the responsibility of the contractor. No health benefits included. - Compensation: Base pay of $15,000 - $20,000 USD annually for full time consulting. - Payment currency and method: USD via bank transfer, paid monthly. - Working hours: As listed above. Night shift differential included in compensation. - Work location: 100% remote. Application As part of your application, please record and share a 1-2 minute video introducing yourself (name and current role), explaining why you're interested in the role, and describing in your own words what Coast is and what problem it solves.

• Work in conjunction with the Operations Manager to assure compliance with service expectations and achievement of performance goals and objectives • Prepare reports and maintain records/maintain records as requested or required • Develop, implement, and deliver training programs for all levels of pharmacy personnel • Coordinate training schedule with members of management • Develop and maintain continual education support materials to assist the pharmacy staff in learning the specialized pharmacy systems • Confer with management, supervisors and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, and/or business technologies • Test trainees to measure progress and to evaluate effectiveness of training • Frequently report on progress of employees under guidance during training periods • Participates in the maintenance of corporate compliance and legal board of pharmacy inspection parameters • Monitor methods used by employees for Guardian Rx and/or POS and make on the spot corrections when needed • Assist employees with problems concerning “how to” perform specific tasks related to the pharmacy systems • Assists with staff training and the implementation of processes related to meeting accreditation standards