Role Description We are growing our remote operations team and currently seeking motivated, detail-oriented individuals for the Travel Experience Support Specialist role. In this position, you'll assist clients throughout the planning process by helping organize travel arrangements, monitoring reservation details, and providing responsive support to create a smooth overall experience. This role is ideal for individuals who enjoy customer interaction, multitasking, and working independently in a flexible work-from-home environment. Training and continued support are provided, making this a strong opportunity for both experienced professionals and individuals exploring a new career path. Responsibilities - Assist clients with coordinating personalized travel plans based on preferences, schedules, and budgets - Review and compare travel selections including accommodations, transportation, tours, cruises, and activities - Help process and confirm reservations using approved supplier and booking systems - Provide clear updates regarding itinerary progress, confirmations, and travel timelines - Respond to client questions through email, phone, and digital communication platforms - Support itinerary adjustments, booking changes, and service-related requests when needed - Maintain accurate documentation and organized client records within internal systems - Participate in virtual onboarding, training sessions, and ongoing professional development opportunities Benefits - Fully remote work structure - Flexible scheduling options designed around independent workflow - Guided onboarding and continued training support - Access to industry tools, supplier platforms, and travel resources - Eligibility for travel-related incentives and recognition programs - Collaborative team environment with opportunities for advancement Qualifications - Strong communication and interpersonal skills - Excellent organizational abilities with attention to detail - Comfortable managing responsibilities independently in a remote setting - Familiarity with basic computer systems, email, and online tools - Reliable internet connection and professional mindset - Previous experience in customer support, hospitality, scheduling, administration, or retail is beneficial but not required Requirements - Must be at least 18 years of age - Applicants must be authorized to work within the United States, United Kingdom, Mexico, Australia, Spain, or approved hiring regions

Role Description The Customer Support Associate (Off-Hours Coverage) role exists to make sure Coast customers are never left without support — including evenings and weekends. You'll be the primary point of contact during off-hours, resolving customer inquiries, troubleshooting product issues, and delivering a high-quality experience across email, chat, and phone. Because ticket volume varies throughout the shift, this role also takes on meaningful project and operational work during quieter windows — from improving our help center content to supporting billing and internal operations. You'll develop a broad understanding of how Coast runs as a business, which makes this role an excellent foundation for advancement into Implementation, Customer Success, or other roles over time. Working hours: - This is an off-hours coverage role supporting U.S.-based customers. Schedules vary by position, but both openings cover weekends and weekday evenings EST. - Rep 1 - 40 hours - Saturday: 8:00 AM - 6:00 PM (9:00 PM - 7:00 AM Sunday) - Sunday - Tuesday, 6:00 PM - 4:00 AM EST (7:00 AM – 5:00 PM PHT) - Rep 2 - 40 hours - Wednesday – Saturday, 5:00 PM - 3:00 AM EST (6:00 AM – 4:00 PM PHT) - Rep 3 - 30 hours - Sunday, 8:00 AM - 6:00 PM EST (9:00 PM - 7:00 AM Monday PHT) - Monday - Wednesday, 4:00 AM - 9:00 AM EST (5:00 PM - 10:00 PM) Please apply only if you are available and comfortable working these hours. Night shift differential is included in compensation. Qualifications - Experience in a support, operations, project coordinator, or admin role, ideally in a SaaS or customer‑centric environment. - Strong organizational and time‑management skills, able to juggle multiple small projects and operational tasks. - Comfortable working with data in spreadsheets and support/CRM tools; able to follow and improve structured workflows. - Clear written and verbal communication, with a service‑oriented and detail‑focused mindset. Requirements - Customer support - Respond to customer inquiries via email, chat, and phone in a timely, accurate, and empathetic manner during your shift. - Troubleshoot product and account issues using knowledge base articles, SOPs, and good judgment; escalate complex cases when needed. - Monitor and manage your ticket queue to meet SLAs for first response and resolution. - Document all customer interactions, resolutions, and follow-ups in Salesforce and Intercom/Zendesk to maintain a clear history. - Collaborate with the US-based Implementation and Customer Success teams on customer handoffs, flagging urgent issues for next-day follow-up when appropriate. - Systems & data support - Own customer data intake, cleanup, validation, and ongoing maintenance to ensure accuracy and readiness for implementation and reporting. - Execute customer data imports and migrations (primarily via spreadsheets and templates), troubleshoot issues, and ensure clean handoffs to Implementation and Customer Success. - Document work, decisions, and customer configurations in internal systems (Salesforce, Intercom/Zendesk, and project tools) to maintain clear visibility and continuity. - Identify patterns and opportunities to improve data templates, processes, and internal documentation to increase speed and consistency across implementations. - General operational and administrative support - During quieter support windows, contribute to a rotating set of operational projects assigned by the team. Examples include: - Help center and content: Review and revise help desk articles for accuracy and clarity; create short help videos and walkthroughs to support customer self-service; suggest FAQ updates based on ticket patterns. - Billing support: Monitor accounts receivable aging and send structured payment reminder emails; track upcoming subscription renewals and send timely notices; triage the billing inbox during off-hours and respond to routine billing questions; support basic data entry in Stripe and Salesforce. - General admin and research: Assist with internal operational tasks across teams — including HR admin support, basic research, and other cross-functional work as assigned. Benefits - The Startup Experience: Shaping Our Growth: Joining Coast at this pivotal stage puts you at the heart of our company’s and product’s evolution. The workplace is energetic, creative and fast-moving, giving you the chance to help define processes and standards while collaborating directly with founders and teammates who value bold thinking and active input. - Team: We are a tight knit and very strong core team of ~40 people. We are a highly customer-focused, honest, skilled, direct, solution-oriented, creative, ambitious and fun crew. - Product: The market we are going after is massive and way underserved. Our customers love the product and use it for hours every day. Contract Details - Engagement type: Independent contractor based in Philippines or South America; taxes and statutory contributions are the responsibility of the contractor. No health benefits included. - Compensation: Base pay of $15,000 - $20,000 USD annually for full time consulting. - Payment currency and method: USD via bank transfer, paid monthly. - Working hours: As listed above. Night shift differential included in compensation. - Work location: 100% remote. Application As part of your application, please record and share a 1-2 minute video introducing yourself (name and current role), explaining why you're interested in the role, and describing in your own words what Coast is and what problem it solves.

• Work in conjunction with the Operations Manager to assure compliance with service expectations and achievement of performance goals and objectives • Prepare reports and maintain records/maintain records as requested or required • Develop, implement, and deliver training programs for all levels of pharmacy personnel • Coordinate training schedule with members of management • Develop and maintain continual education support materials to assist the pharmacy staff in learning the specialized pharmacy systems • Confer with management, supervisors and employees to gain knowledge of work situations requiring training and to better understand changes in policies, procedures, regulations, and/or business technologies • Test trainees to measure progress and to evaluate effectiveness of training • Frequently report on progress of employees under guidance during training periods • Participates in the maintenance of corporate compliance and legal board of pharmacy inspection parameters • Monitor methods used by employees for Guardian Rx and/or POS and make on the spot corrections when needed • Assist employees with problems concerning “how to” perform specific tasks related to the pharmacy systems • Assists with staff training and the implementation of processes related to meeting accreditation standards

Role Description This role is responsible for planning and coordinating donor site visits across multiple countries to ensure they are well-structured, clearly communicated, and executed smoothly. You will work across fundraising, country offices, and program teams to ensure all stakeholders are aligned, timelines are met, and visits are planned with sufficient detail in advance. This role focuses on creating clarity, reducing last-minute changes, and ensuring country teams are well-prepared to host donors. Key Responsibilities - Visit Planning and Coordination (40%) - Coordinate end-to-end planning of donor site visits across multiple countries - Develop and manage detailed planning timelines, ensuring key milestones are met - Collect and confirm complete attendee information, travel details, and visit objectives - Ensure visa requirements, travel logistics, and country-specific considerations are addressed in advance - Agenda Development and Quality Control (25%) - Partner with country offices to develop clear, well-structured visit agendas - Ensure agendas are realistic, appropriately paced, and aligned to donor objectives - Review and refine agendas to reduce over-scheduling and last-minute changes - Confirm final agendas are complete, accurate, and shared with all stakeholders - Stakeholder Coordination (20%) - Serve as the central point of coordination across fundraising teams, country offices, and program staff - Ensure country offices receive timely and complete information to prepare for visits - Clarify roles, responsibilities, and expectations for each visit - Maintain and share a single, up-to-date version of schedules and key contact information - Planning Discipline and Risk Management (10%) - Establish and enforce planning timelines and deadlines for all stakeholders - Identify potential risks (e.g., late changes, incomplete information, site readiness) and address proactively - Manage changes to visit plans, confirming feasibility with country offices before finalizing - Post-Visit Coordination (5%) - Ensure final agendas and key details are documented and accessible - Support coordination of follow-up actions and internal communication after visits Qualifications - 3–5 years of experience coordinating complex activities involving multiple stakeholders - Experience working across teams, time zones, or international contexts preferred - Strong organizational and project management skills, with attention to detail - Ability to manage multiple priorities and meet deadlines in a fast-paced environment - Clear and professional written and verbal communication skills - Ability to follow up consistently and ensure completion of tasks across stakeholders - Strong judgment and problem-solving skills, particularly in situations with incomplete information - Experience supporting events, travel coordination, or cross-functional projects is a plus - Full professional proficiency in spoken and written English What Success Looks Like - Donor visits are planned in advance with clear timelines and minimal last-minute changes - Country offices feel well-prepared and have the information needed to host visits effectively - Agendas are clear, realistic, and aligned to the purpose of each visit - All stakeholders are working from the same, up-to-date schedule and contact list - Planning processes are consistent and repeatable across visits and locations Key Working Relationships - Development & Communications (Fundraising) teams - Country Office staff and leadership - Program teams - Executive Assistants and donor support teams Why This Role Matters Donor site visits are a critical part of building relationships and demonstrating program impact. This role ensures visits are well-coordinated, professionally executed, and aligned across teams, enabling a consistent and positive experience for donors and country offices alike. Child Protection Principles - Room to Read is committed to the education and welfare of children and protecting them from abuse and exploitation - Room to Read has zero tolerance for child abuse and exploitation. - All children have the right to be free from abuse and exploitation, including neglect, maltreatment, and physical, mental or sexual violence, injury or abuse. - All children should be treated with respect and dignity. - The well-being of the child is Room to Read’s first priority when dealing with all identified or suspected cases of child abuse. - Room to Read shall integrate child protection into all its organizational strategies, structures and work practices. Protection from Sexual Exploitation and Abuse (PSEA) Principles - Room to Read Representatives must create and maintain an environment that prevents sexual exploitation and sexual abuse. - Room to Read has zero tolerance for adult sexual exploitation and abuse. - Sexual exploitation and abuse are serious violations of fundamental human rights and will not be accepted or tolerated. - All adults should be treated with respect and dignity. - Room to Read implements a survivor-centered approach, putting the survivor’s rights and dignity at the forefront. - Survivors referred to available professional assistance (e.g. mental health counselling), upon consent. Company Description Founded in 2000 on the belief that World Change Starts with Educated Children®, Room to Read envisions a world free from illiteracy and gender inequality, where all children have room to read, learn and grow – creating lasting change. Through our Literacy Portfolio, we train and coach teachers of the early grades in literacy instruction; create and publish quality books and curricular materials in local languages; and establish children’s libraries filled with diverse children’s books that can be enjoyed at school and home. Our Gender Equality Portfolio supports adolescents, particularly girls, in developing life skills that promote gender equality, helping them to pursue lifelong learning and make informed decisions. We support young people of all genders to overcome gender biases and build the knowledge and skills to create a gender-equal world. Room to Read collaborates with local communities, partner organizations, publishers, and governments to test and implement innovative models that can be integrated into the education system to deliver positive outcomes for children at scale. To date, Room to Read has benefited more than 50 million children in 28 countries. Learn more at www.roomtoread.org .