• Drive complex, multi-disciplinary, and highly visible technical programs in service of our team’s mission of expanding our consumer product suite and platform capabilities. • Coordinate across engineering teams and non-engineering stakeholders through the full program lifecycle to plan requirements, identify risks, manage program schedules, and communicate clearly with cross-functional partners across the company. • Understand technical implementation at the architecture level and propose technical alternatives, ask questions that clarify priorities and push the team to be effective, and develop domain and technical knowledge. • Partner with Product and Engineering to plan requirements, identify risks, manage program schedules, and communicate clearly with cross-functional partners across the company. • Track progress, resolve dependencies, evaluate risks, and communicate status to upper management and program stakeholders, and engage the program teams to achieve goals.

Role Description We’re looking for a Technical Program Manager who excels at driving execution for AI-driven SaaS products. This is a unique yet exciting opportunity to join and contribute to Abnormal's Research & Development Operating System. The creation of a predictable, reliable, and standardized R&D process is crucial for Abnormal's future strategy and success. To continue thriving in business, Abnormal is developing several new products and features that use AI technologies. Technical Program Managers will provide a consistent framework and execution fabric as the foundation for delivering these products. In this role, you’ll partner closely with the Platform Infrastructure team(s) to architect, define, and execute systems that ensure programs run predictably, efficiently, and with high visibility. The ideal profile thrives in an entrepreneurial environment, handling competing priorities and ambiguity with confidence. You have a growth mindset and are a quick and keen learner. - Project / Program Management & Organization: Excellent project manager with delivering large, cross-functional, complex projects. Able to take complex technical requirements and translate them into program plans. - Exceptional communicator: Able to effectively collaborate with both technical and non-technical stakeholders in both written and verbal form. - Works well in ambiguity: Ability to be a kickstarter, especially in this initial engine-building phase. - Ownership: Goal-oriented with an ownership mentality. Ability to self-organize, pull in resources with clear expectations, and drive successful outcomes. - Continuous improvement: Committed to personal and professional growth, with a constant desire to improve, create value, and make your team better. Growth mindset and grit will be key traits to success. - Technical Capabilities: Leverage a technical background to support engineering in technical design and gain credibility. Responsibilities - Translate complex technical requirements from Product Engineering, Platform and Infrastructure Engineering, ML Engineering, and other critical stakeholders into program plans with clearly defined milestones, owners, and deadlines. - Drive programs and manage project schedules by determining dependencies across project teams, proactively addressing risks, and reporting progress to stakeholders to ensure on-time delivery of program deliverables. - Participate in technical strategy development and resource planning with engineering and product partners. - Build strong relationships with key stakeholders to drive alignment and progress toward shared goals. - Design, establish, and iterate on best practices and repeatable processes for operational excellence, including incident management and leading post-mortems. Qualifications - 1-3 years of professional experience in Technical Program or Project Management. - 1-3 years of experience supporting software engineering teams. - A Bachelor's degree in Engineering or a closely related discipline. - Experience with product lifecycle management and product operations best practices. - Experience working with SaaS products like Jira and an understanding of SQL. - Experience working in iterative, fast-paced weekly release environments, leveraging agile and scrum processes for planning, execution, and delivery. - Capable of translating and communicating highly technical requirements in a pragmatic way that focuses on customer or business impact. - Curiosity for AI-first security products and a desire to influence how they reach customers successfully. Compensation Actual compensation will be determined based on several non-discriminatory factors including skills, experience, qualifications, and geographic location. In addition to base salary, this role may be eligible for bonus or incentive compensation, equity, and a comprehensive benefits package. Base salary range: $110,900 — $159,500 USD. Equal Opportunity Employer Abnormal AI is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.

• Drive complex, multi-disciplinary, and highly visible technical programs in service of our team’s mission of expanding our consumer product suite and platform capabilities. • Coordinate across engineering teams and non-engineering stakeholders through the full program lifecycle to plan requirements, identify risks, manage program schedules, and communicate clearly with cross-functional partners across the company. • Understand technical implementation at the architecture level and propose technical alternatives, ask questions that clarify priorities and push the team to be effective, and develop domain and technical knowledge. • Partner with Product and Engineering to plan requirements, identify risks, manage program schedules, and communicate clearly with cross-functional partners across the company. • Track progress, resolve dependencies, evaluate risks, and communicate status to upper management and program stakeholders, and engage the program teams to achieve goals.

Role Description The Program (Operations) Manager manages the operational unit to assist and support real-time operations. The Program Manager facilitates the utilization of resources to achieve customer satisfaction, productivity, payroll schedule adherence, and goal attainment. - Develop and monitor key performance metrics to measure staff performance and operations functions - Regularly evaluates business processes, procedures, and systems and makes recommendations for improvement - Participates in business development for recently acquired contracts - Participates in quality improvement projects and leads efforts in continuous improvement - Monitors workloads of the group and re-assigns tasks appropriately - Responsible for meeting payroll schedule requirements so that payroll is distributed on time - Prepares reports - Monitors and measures current compliance standards - Collaborates with other managers and departments to develop, maintain, and update policies, procedures, and training materials - Responsible for staffing, staff development, and training - Builds and maintains relationships with states and agencies as the key liaison - Resolves escalated customer complaints - Develops staff in a way that aligns with the Company's vision and values - Responsible for internal communications within the unit as well as with external stakeholders - Applies GT Independence values to the operational group - Other duties as assigned Qualifications - Bachelor’s Degree required. Bachelor's in business management or business administration preferred. - At least two years of Operations experience - Excellent written and oral communication skills - Experience in supervision and leadership - Extensive experience in working on complex projects with critical thinking and problem solving - Excellent organizational and administrative skills with demonstrated ability to work towards and meet deadlines - Effective time management skills - Ability to build positive relationships and communicate with people of diverse backgrounds and abilities - Experience building highly effective teams - Competence in Microsoft Office Suite - Competence in utilizing multiple software applications Work Environment Work is performed in a typical office setting or from a home office. Benefits - Flexible paid time off - Competitive wages & benefits - Meaningful opportunities for professional growth Company Description As a family-founded national leader in personal and financial services for individuals who rely on home- and community-based care, GT Independence supports tens of thousands of people across the country as they find and hire their own caregivers or personal assistants. Our operations team is driven by trust, autonomy, and—yes—fun. We believe great teams come from people who are intrinsically motivated, empowered, and valued. We respect each other, we care about the work we do, and we succeed because we work with purpose. We value excellence, but we won’t micromanage to achieve it. If you are self‑motivated, we give you the space and support to grow and thrive.