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Billing Specialist
Location
United States
Posted
19 days ago
Salary
0
Seniority
Mid Level
Job Description
Billing Specialist
Heavy Construction Systems Specialists, LLC
Role Description The Billing Specialist is responsible for managing the billing process to ensure accurate and timely invoicing of customers. This role involves: - Preparing and issuing invoices - Verifying billing data - Resolving discrepancies - Working closely with internal teams and clients to ensure proper account reconciliation The ideal candidate is detail-oriented, organized, and has a strong understanding of billing procedures, accounting principles, and customer service. Qualifications - 3+ years of experience within accounting and/or Finance - Experience with handling complex billing questions on the phone and over email - Strong attention to detail - Ability to work on a team with shared responsibilities - Problem solver with the ability to research and ask questions - Customer Service mentality - Good verbal and written communicator that enjoys connecting with HCSS customers - Prior experience demonstrating customer service and teamwork - Detail-oriented with the ability to manage and prioritize many open inquiries and issues concurrently - Technical aptitude to learn and use department tools Requirements - Experience with Salesforce and NetSuite is a plus Role Responsibilities - Respond to internal and external billing inquiries via phone and email, ensuring timely and professional customer service - Investigate and resolve billing issues; update customer subscriptions and assets as needed - Issue corrected invoices, credit memos, and rebills when necessary - Coordinate with Sales and Customer Success teams to resolve billing discrepancies - Review and process contract renewal quotes for accuracy; send via DocuSign - Compare subscriptions across systems to ensure correct billing and renewals - Follow up with customers on undelivered renewals and update contact info - Generate invoices for mid-contract changes, add-ons, or non-standard billing cycles - Create monthly invoices for GPS, SaaS, and Cloud-based product usage Benefits - Flexibility to work Remotely - Must reside in Texas - Medical, dental, and vision coverage with company-paid and employee-paid options - Paid holidays, sick days, and personal time off - Employee Resource Groups (ERGs) that foster connection and inclusion - On-site amenities including a covered basketball court, soccer field, track, pickleball/tennis courts, gym, etc. - Dog-friendly campus and WiFi-accessible courtyards - 401(k) with a 5% company match - Coverage for employee professional development and wellness - And more!
Benefits
- 401(K), 401(K) matching, Company equity, Company-sponsored outings, Continuing education stipend, Customized development tracks, Dedicated diversity and inclusion staff, Dental insurance, Disability insurance, Family medical leave, Flexible Spending Account (FSA), Flexible work schedule, Generous parental leave, Generous PTO, Health insurance, Open door policy, Life insurance, Charitable contribution matching, Online course subscriptions available, Onsite gym, Open office floor plan, Paid holidays, Onsite office parking, Pet friendly, Pet insurance, Promote from within, Remote work program, Return-to-work program post parental leave, Free snacks and drinks, Team based strategic planning, Team workouts, Tuition reimbursement, Vision insurance, Wellness programs, Some meals provided, Mental health benefits, Employee-led culture committees, Quarterly engagement surveys, Hybrid work model, In-person revenue kickoff, Employee awards, Mother's room, Personal development training, Virtual coaching services, Flexible time off, Floating holidays, Bereavement leave benefits
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