• Develop and execute long-term strategic initiatives to drive revenue growth, branch growth and competitive advantage. • Serve as the strategic lead and trusted advisor for a portfolio of high-value partnerships. • Lead strategic initiatives through the planning process and performance tracking. • Develop and implement strategic plans to drive customer service combined with operational consistency & efficiency. • Drive revenue growth within the client portfolio by identifying upselling opportunities and expanding services. • Establish key performance indicators (KPIs) and track business performance against the strategic plan.

• Provide leadership and supervision to the Revenue Recovery products • Acts as a subject matter expert in EnableComp Revenue Integrity related products • Define and establish departmental goals, financial targets, and key performance indicators that align with company objectives • Oversee the development of quality and productivity metrics and benchmarks for Revenue Recovery functions • Ensure the processes and inventory are in place to hit monthly, quarterly, and annual revenue expectations • Responsible for hiring, staff training, and oversight • Coordinate resources throughout the organization to address action plans for assigned clients and projects • Collaborate cross-functionally with other senior leaders to guide corporate planning, resource allocation, and strategic partnerships • Responsible for setting daily priorities to ensure impactful work is prioritized • Measures and monitors key performance metrics and delivers concise performance reporting to stakeholders • Researches and analyzes operational processes and systems to identify process improvement opportunities • Participate in high-level client relationships and ensure client satisfaction • Develops a high-performing team through effective leadership, coaching, and accountability • Maintain a strong knowledge of DRG coding, clinical documentation, and reimbursement methodologies

• Own end-to-end performance of the Population Health (“Protect Seniors”) value chain, from data intake through gap identification, partner engagement, gap closure, and outcome validation • Build and manage relationships with Customer executive sponsors, align on strategic objectives, manage expectations, and ensure overall satisfaction with the Population Health program • Partner closely with the Growth/Commercial team to align go-to-market strategy with execution capabilities on a market-by-market basis, ensuring deals are structured for successful delivery and long-term customer outcomes • Drive adoption of Population Health across the market by engaging ACOs PCP groups and radiology facilities to drive adoption and engagement with our programs • Steer the Executive Leadership Team in defining and executing the Population Health strategy, aligning departmental priorities and driving coordinated action across the organization to achieve optimal business outcomes • Serve as the primary point person for primary care provider partners in the market - driving meaningful engagement with clinical findings, building trust with PCP leadership, and ensuring providers are active participants in the program • Own implementation and deployment of Population Health programs, driving pilot success and ensuring conversion into long-term, scaled partnerships with provider organizations • Work deeply with a cross-functional internal team to plan and execute on Population Health priorities across product, tech, AI and analytics/reporting, readying the organization for scale • Establish KPIs for Population Health program success both internally and externally and work closely with the analytics team to measure and track on-going performance • Build and maintain high-trust relationships with key accounts through proactive in-person engagement to demonstrate Covera’s commitment and deepen long-term partnerships • Play an active role in further building the Covera team by joining interview panels and contributing to cross-company projects after onboarding

• Lead the design, implementation, and continuous improvement of a global total rewards strategy that is competitive, equitable, and aligned with KnowBe4's compensation philosophy across all operating regions • Build and mature international compensation frameworks, replacing US-centric processes with globally consistent, scalable structures that reflect local market conditions and regulatory requirements • Own the full integration and optimization of total rewards data and workflows within Workday, ensuring real-time data integrity, automated workflows, and a seamless employee experience across all geographies • Drive the adoption of AI and advanced analytics tools to automate compensation analysis, surface pay equity insights, model scenario impacts, and reduce manual, error-prone processes • Establish and lead an ongoing global compensation benchmarking program: define benchmark methodology, identify positions below market, and develop a structured multi-year roadmap to close identified gaps in alignment with budget and business priorities • Partner with FP&A, CFO, and Executive Leadership to design and administer compensation programs including base pay, short- and long-term incentives, bonuses, commissions, and RSUs that drive company performance • Conduct regular pay equity analyses across geographies and demographic groups; develop and present action plans to address identified gaps • Simplify and reduce complexity in total rewards operations — rationalizing policies, eliminating redundant processes, and establishing clear governance and decision-making frameworks • Review job descriptions and provide recommended pay ranges in accordance with market data, KnowBe4's compensation philosophy, and budget guidelines • Work with budget owners on annual headcount and compensation budget planning, including total compensation package modeling for new and existing roles • Ensure Total Compensation dashboards within Workday are accurate, current, and well-utilized, with effective employee training and communications • Manage participation in global compensation surveys; analyze and apply findings to maintain market competitiveness • Develop executive presentations and board materials on total rewards strategy, benchmarking results, and gap remediation progress • Lead the HR Analytics function, providing business leaders with data-driven workforce insights and measurement frameworks to support strategic decisions • Perform ad-hoc analysis and projects to support operational and strategic business decisions