• Manage the production and validation of educational assessments, mock exams, and supplementary materials, ensuring pedagogical quality, adherence to deadlines, and alignment with institutional guidelines. • Coordinate the annual production planning for assessments and content, defining schedules, priorities, and workflows in collaboration with pedagogical and executive teams. • Perform technical and pedagogical review of content, ensuring standardization, curriculum alignment, and excellence of printed and digital materials. • Monitor feedback from schools and internal departments, promoting continuous improvements in processes, assessments, and educational materials. • Lead teams and suppliers involved in the editorial, printing, and assessment production chain, ensuring operational efficiency and delivery quality. • Manage the area's budget, contracts, and performance indicators, focusing on resource optimization, compliance, and operational performance.

Role Description We’re looking for a self-starter, hard-working, and dedicated team member to jump in and be a key part of our Client Experience team. In this role, you are responsible for maintaining and nurturing Boldr’s Client relationships as well as developing and empowering Boldr’s Team Captains to be successful in their role. You will act as a business owner taking full accountability for the success of your Client and teams, ensuring they are fully equipped to meet our commitments to our Clients and doing so with the highest level of quality. You will help foster a healthy working environment for our team members by working with other functions and internal stakeholders (such as People Experience and Operations). You will represent Boldr to our Clients and act as our internal Client across various departments. You will need to be laser-focused on our operational performance and comfortable with the management of global teams on a daily basis. You will be responsible for: - Day-to-day Client communication - Performance reporting - Training - Escalation management Having an eye for details will be important as you’ll be maintaining all Client Success tools and procedures. Qualifications - Bachelor's/College Degree of any related field you’re passionate about! - 2+ years in a Client facing role. - 2+ years knowledge of BPO, Staffing, Tech, or other Business Service Industries. - 2+ years of people management experience. Requirements - Curious and authentic, just like us! #beboldr - An analytical and critical thinker, with an eye for even the most minute of details. - Passionate about client satisfaction. - Manipulate Excel or Google Sheets, and Google Slides to be helpful with the reporting work you’ll be responsible for. - Focus on listening and understanding what other people are saying, ask questions as appropriate, and not interrupt at inappropriate times. - Maintain an open dialogue with the organization's external and internal Client partners in both positive and negative situations. - Read, research, and draft letters, emails, and documents. - Identify complex problems and review related information to develop and evaluate options and implement solutions. - Speaking in a public setting and delivering presentations to individuals and groups. - Cope effectively with losses or rejections by moving on to other challenges and learning from past experiences. Benefits - Salary Range: CAD 6880.00- 8600.00

• Overseeing and managing the successful and timely activation of clinical trial sites across multiple countries • Leading all start-up activities, ensuring regulatory compliance, and collaborating with cross-functional teams to meet study timelines and client expectations • Managing the end-to-end study start-up process, including site selection, regulatory submissions, site contracting and budgeting, and site activation • Defining start-up strategy and timelines in collaboration with the Project Manager and cross-functional leads • Preparing and maintaining a site activation plan • Proactively identifying and communicating issues impacting delivery and providing proposed solutions • Monitoring progress against these timelines and proactively addressing delays or risks • Serving as the primary liaison among all functions involved during the start-up period • Tracking and reporting start-up performance metrics

• Manage the end-to-end study start-up process, including site selection, regulatory submissions, site contracting and budgeting, and site activation • Define start-up strategy and timelines in collaboration with the Project Manager and cross-functional leads • Prepare and maintain a site activation plan, ensuring selected sites and countries optimize opportunities for successful study delivery • Proactively identify and communicate issues impacting delivery and providing proposed solutions • Monitor progress against these timelines and proactively address delays or risks • Oversee and coordinate each step of the start-up process to ensure activation goals are met • Serve as the primary liaison among all functions involved during the start-up period, ensuring effective cross-functional communication and collaboration • Track and report start-up performance metrics, providing transparency and accountability • In partnership with PM, lead client-facing calls and serve as the main point of contact for start-up activities with both internal teams and Sponsors