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Shakepay is ushering in the Bitcoin Golden Age
Senior Manager, Risk Operations
Location
Canada
Posted
83 days ago
Salary
$160K - $220K / year
Seniority
Senior
Job Description
Senior Manager, Risk Operations
Shakepay
• Lead the team responsible for protecting Shakepay’s platform and customers from fraud, abuse, and financial risk while enabling scalable growth and best-in-class customer experience. • Own workload management within fraud operations, team capacity and roadmap planning • Partner closely with data science to develop scalable detection systems, experimentation frameworks, and risk decisioning strategies. • Be an enabler of growth by implementing an effective risk management strategy that balances customer friction with fraud detection and operational complexity. • Partner closely with our product teams to ensure fraud and risk controls are a key consideration for all product launches. • Drive the risk management technology strategy by partnering with engineering and design to create a detection framework that mitigates losses and protects our user base. • Build cohesive and comprehensive fraud insight reporting to drive operational efficiencies, rule optimizations and business communications. • Develop and implement risk management policies and procedures that simplify cross-functional operations. • Scale fraud operations by breaking down silos across all current and future financial services products while maintaining close collaboration with our operations, customer support and compliance teams. • Champion improvements to the user experience around fraud and security controls in the customer journey. • Oversee the management of vendor relationships, ensuring cost-effective sourcing and quality of service. • Create accountability within your team, lead by example and create a strong performance-oriented culture.
Job Requirements
- 5+ years of full-time experience in risk management at a fintech company.
- Experience with industry fraud prevention tools and technology.
- Experience building scalable, technology-enabled risk operations in a high-growth environment.
- Strong intuition for balancing automation, controls, and customer experience.
- Strong ability to build and maintain relationships with vendors and key stakeholders at all levels across the organization.
- Capable leader with a passion for developing high performance teams.
- Strong collaboration skills with technical teams (engineering, data & product).
- Track record of facilitating a data-driven culture.
- You thrive in a fast-paced environment.
Benefits
- 🤝 Be an owner - Every employee has stock options as part of their total compensation
- 🥅 Reach your goals - Yearly salary assessments
- 🦷 Health & wellness : Access to comprehensive health and dental coverage, including health and wellness spending accounts.
- 🌎 Remote-friendly: Work from anywhere in Canada, with optional access to our office spaces in Montreal and Toronto.
- 🆙 Level Up: A $2,000 annual budget for courses, certifications, and training to support your career growth.
- 🌴 Time off: 20 days of vacation per year. And if you use all your vacation, we give you a $1,000 bonus.
- 🐣 Parental leave: Enjoy a parental leave top up to 100% of your salary for 18 weeks.
- 🙌 Have fun together: quarterly team-specific or company-wide offsite to connect with each other
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