Role Description This position is National Remote. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. The RCM Billing Representative is an entry-level to intermediate individual contributor responsible for accurate and timely invoice creation and claim submission for home infusion services. This position is full time (40 hours/week) Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 am - 7:00 pm CST (will be assigned to an 8-hour shift based on business needs). It may be necessary, given the business need, to work occasional overtime. Primary Responsibilities: - Process claims with primary focus on copay assistance and secondary claims after primary adjudication - Generate and submit accurate invoices and claims in a timely manner - Review open delivery tickets and prioritize daily billing activities - Identify billing discrepancies and escalate trends to leadership - Complete account correction requests within established SLAs - Resolve payer rejections for clean claim resolution - Adhere to payer, regulatory, and internal billing guidelines - Provide customer service to internal and external stakeholders - Demonstrate alignment with organizational mission, values, and culture in all interactions - Perform additional duties as assigned to meet evolving business needs Qualifications - High School Diploma/GED OR equivalent work experience - Must be 18 years of age OR older - 1+ years of medical billing OR medical collections experience - Proficient in Microsoft Programs (Excel, Outlook, Teams) - Proficient in Adobe Acrobat OR Nitro Pro Platforms - Ability to work full-time, Monday - Friday Requirements - Knowledge of ICD-10, HCPCS, NDC, HIPAA - Knowledge/experience with pharmacy/medical terminology - Knowledge/experience with multi-claim databases and / OR clearing house platforms - Medical copay assistance and secondary claims experience - Medical copay assistance portals - Pharmacy infusion background Benefits - Comprehensive benefits package - Incentive and recognition programs - Equity stock purchase - 401k contribution (all benefits are subject to eligibility requirements) - Hourly pay for this role will range from $17.98 - $32.12 per hour based on full-time employment Telecommuting Requirements - Ability to keep all company sensitive documents secure (if applicable) - Required to have a dedicated work area established that is separated from other living areas and provides information privacy - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service

• Maximize reimbursement and minimize denials by ensuring proper coding guidelines are met

• Ability to comprehend medical record documentation to accurately assign codes for both concurrent and discharged accounts across multiple specialties. • Meets minimum requirements for production and quality monthly. • Requires a working knowledge of code sequencing for grouper-related payers with attention to detail to avoid rework and waste with charge capture assessment component. • Requires understanding and application of M.E.A.T. criteria (i.e., monitoring, evaluation, assessment, treatment) using ICD 10 CM transaction data set to capture diagnoses. • Analyzes high-risk encounters for accurate and/or missing charges gaps prior to encounter completion (i.e., missing charges from anesthesia, surgery) when manual charge capture occurs. • Understand complexity of billing requirements and incorporates payer specific trends into day-to-day reviews to reduce “take backs” associated with un-clear, or un-substantiated care rendered. • Requires excellent coding knowledge of ICD 10 CM, CPT 4, and modifier application, with expectations to maintain certification (i.e., CCS, CPC, RHIT, or RHIA) and apply ICD 10 CM Coding Guidelines specific to both inpatient and outpatient encounters. • Facilitate modifications to clinical documentation through query interaction to ensure that the information captured supports the level of service rendered, with attention towards chronic conditions, hierarchical condition categories (HCC), and risk adjustment factors (RAF).

Title: Coding Specialist Location: Bangalore, Karnātaka, India Job Description: Full time Remote Join Us as a Senior Coding Specialist I – Make an Impact at the Forefront of Innovation We have successfully supported the top 50 pharmaceutical companies and more than 750 biotechs, spanning 2,700 clinical trials across 100+ countries in the last 5 years. As part of our expert team, you’ll have the opportunity to ensure operational excellence that makes a real difference in organizational performance. As a Senior Coding Specialist I, you will code medical terminology in accordance with Good Clinical Practices (GCP), Standard Operating Procedures (SOPs)/Working Practice Documents (WPDs), and Data Validation Manuals (DVMs). What You’ll Do: • Codes medical terminology and reviews coding listings in accordance with the Coding Plan in the DVM. Identifies data issues and works with PPD team and study sites to resolve. Ensures coding accuracy according to departmental operating procedures. Ensures all coding aspects are conducted accurately, and all coding deliverables are completed to quality expectations, within budget and on time. • Assists in providing general and project specific coding training to all CDM staff performing coding activities. • Provides support, guidance and direction on all coding aspects to the CDM project team. • Produces project-specific status reports for supervisor and for clients on a regular basis. • Acts as a mentor providing ongoing advice and guidance to the Coding Specialists Education and Experience Requirements: • Bachelor's degree or equivalent and relevant formal academic / vocational qualification • Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to 0 to 2 years). In some cases an equivalency, consisting of a combination of appropriate education, training and/or directly related experience, will be considered sufficient for an individual to meet the requirements of the role. Knowledge, Skills and Abilities: • Applies knowledge and skills in a highly organized fashion while adhering to regulatory guidelines, global SOPs and client expectations • Excellent understanding of clinical/medical terminology • Strong attention to detail and skill with numbers • Ability to use interactive computer programs • Good written and verbal communication skills • Good organizational skills • Good analytical/problem-solving skills • Ability to work productively with minimal supervision • Ability to maintain a high degree of confidentiality with medical records and client's proprietary data • Ability to attain, maintain and apply a working knowledge of GCPs and applicable SOPs • Strong customer focus and excellent interpersonal skills. • Proven flexibility and adaptability • Ability to work in a team environment and independently as needed • Demonstrated good judgment in making decisions • Ability to set and meet timelines or be able to negotiate schedule changes in response to project demands