• Serve as the initial point of contact for inbound, time-sensitive cyber incidents, monitoring designated intake channels and responding within required timeframes. • Coordinate and facilitate rapid scoping calls with clients and internal stakeholders to support swift case activation. • Act as a client-facing communications lead during early-stage incidents, maintaining clear, calm, and professional engagement under pressure. • Collect, organize, and document pre-scoping and intake information required to support operational readiness and Statement of Work (SOW) drafting. • Create and manage secure internal communication channels (e.g., Slack or Telegram) for active incidents, ensuring accurate, real-time updates are maintained. • Track incident status, action items, and dependencies, proactively following up to keep cases moving forward. • Support post-scoping operational steps, including coordination of secure data exchange processes and internal handoffs once approvals are in place. • Maintain detailed and organized case notes, timelines, and communication records throughout the lifecycle of an incident. • Escalate risks, blockers, or urgent issues promptly to appropriate internal stakeholders. • Operate effectively in high-pressure, fast-moving situations, adapting quickly as new information becomes available.

• Work on the latest applications of data science to solve business problems in the Pharma and Lifescience domain • Work directly with client stakeholders to translate business problems into high-level analytics solution designs • Knowledge of advanced analytics approaches methodologies and best practices for leveraging data to drive informative decisions • Proficiency in using advanced analytics to drive business value including ROI/value assessment, digital KPI tracking, campaign measurement, etc • Experience leveraging complex data to drive business decisions, hands-on experience in data science methodologies (predictive analytics, machine learning, patient-level data triggers) using R, Pytong, Databricks, and deep knowledge of Qlik, PowerBI, and Tableau for visualization. • Fluency with pharma data sources such as Veeva and IQVIA (Plantrak, LAAD, PE, etc) including RWD sources such as TriNetX, Flatiron, Optum, Komodo, etc. • Demonstrated ability to translate strategy into action; excellent analytical skills and an ability to communicate complex issues simply and to orchestrate plans to resolve issues & mitigate risks • Experience working with all levels of management and consulting with key business stakeholders. • Present analytic solutions to business audiences highlighting the robustness of the solution and how it could help generate business value • Participate in discussions with team members to select and apply relevant analytic techniques and create actionable business insights • Responsible for making presentations to senior management, communicating results to business teams, and develop plans to help operationalize analytics solution

• Performs RN duties using established guidelines to ensure appropriate level of care • Planning for the transition to the continuum of care • Assesses patient's clinical need against established guidelines and standards • Evaluates the necessity and efficiency of medical services and procedures provided • Coordinates plan implementation for members • Monitors and coordinates services rendered outside of the network • Advocates for the member/family among various sites for resource utilization • Documents accurately based on standards of practice and policies • Interacts with multidisciplinary teams to manage continuity of care • Evaluates care through problem solving and quality improvement participation

• Insuring evidence-based medication utilization among our membership through prior authorization criteria development and implementation • Upholding defined clinical turnaround times and goals set forth in current contracts, accreditation standards and corporate guidance • Providing clinical insight and leadership to direct reports • Reviewing formulary, utilization management, and drug pipeline guide GEHA decision making • Responsible for the day-to-day clinical management of the pharmacy benefit, team, and deliverables • Provide clinical guidance, support and oversight to the assigned clinical team • Independently completes accurate and comprehensive clinical review of internal and external impacts; provides recommendations as applicable • Serves as clinical pharmacy SME on projects and clinical care activities • Works across internal teams and partners to align strategic initiatives related to HEDIS and member experience optimization • Works in partnership with division leadership to implement and maintain regulatory compliance (AAAHC, OPM, OIG, etc)