• Deliver high-quality professional services org across multiple geographies • Lead pilot projects that showcase AI, ensuring cost efficiency • Oversee and inspire cross-functional teams across diverse geographies • Elevate partner skills globally by co-delivering advanced technical workshops • Champion a culture that innovates in Conversational AI solutions • Lead/optimize/improve bookings and efficiency of Professional Services team • Partner with Regional and Global leads on hiring decisions • Represent the company and build strong relationships with customers • Full P&L ownership for PS organization • Driving the integration of AI technology into service delivery

• Reporting to the Vice President for Development and External Affairs, the Policy Director will develop and promote state and federal public policy that assists students in graduating on time from two-year and four-year colleges, and that closes institutional performance gaps by race/ethnicity, generation status, gender, and household income background. • The candidate will demonstrate expertise in policy levers at the institutional, state, and federal levels and will be responsible for the direction of public policy initiatives. • The selected Policy Director will lead the implementation of a newly developed state and federal public policy agenda and design and implement policy tracking processes to highlight the extent to which CCA student success reforms take hold per-college/-system/-state, as well as nationally. • Collaborate with Complete College America Alliance Policy Leads to build buy-in and/or co-author public policy recommendations that align with state and/or national trends and address individual Alliance member's specific political contexts. • Engage with the CCA Policy and Advocacy Committee of the CCA Board of Directors, CCA Policy Leads, CCA Fellows, and other affiliates – as well as with D.C.-based advocacy partners – to incorporate diverse perspectives and input into the successful execution of the CCA public policy agenda. • Partner with Alliance leads and other CCA staff on reports and publications that highlight national trends shaping student success and college completion efforts. • Oversees the generation of project reports for funders, senior organizational leadership, and the CCA Board of Directors, ensuring accuracy and timeliness.

• Drive sales and profit growth by leading a team • Develop a proactive team accountable for customer experience • Conduct daily/weekly communication with Business Partners • Manage expenses and direct activities across 10 districts • Maintain business literacy about the region and company financial position

• Develop and execute the long-term roadmap for IBM i systems supporting casino, hospitality, and key enterprise application environments. • Drive modernization initiatives including high availability, IASP optimization and support the transformation of legacy applications. • Collaborate with gaming operations, hotel operations, marketing, finance, and executive leadership to deliver technology solutions aligned to operational needs. • Oversee day-to-day operations of IBM i servers and applications ensuring uptime for 24/7 operations. • Manage system performance, capacity planning, auditing, high availability and disaster recovery for highly regulated gaming platforms. • Ensure IBM i systems meet or exceed gaming regulatory controls, internal audit standards, PCI requirements, and cybersecurity best practices. • Own policies, documentation, access controls, and operational procedures related to IBM i environments. • Lead and mentor a blended team of internal and external IBM i Architects, Engineers, Administrators and Operators. • Foster a high‑performance culture with strong accountability, communication, and customer service. • Serve as the subject-matter expert for all IBM i–related initiatives, enhancements, and system impacts. • Manage vendor relationships with managed service partners and IBM i software vendors.