Role Description Führe als Customer Success Manager (w/m/d) bei omnora unsere Kunden zu nachhaltigem Erfolg beim Thema Wissenstransfer. Erfolg siehst du vor allem anhand zweier Kriterien: Durch die wertvolle Nutzung unserer Plattform und durch die Umsatzsteigerungen, die sich durch den Mehrwert für unsere Kunden ergeben. Bei omnora setzen wir auf High-Touch Customer-Success, sodass du mit deinen Kunden im engen Austausch bist. Einerseits berätst du mit kreativen Lösungen bei der Implementierung und Nutzung der Plattform. Andererseits erkennst du Kundenbedarfe und unterstützt unsere Ansprechpartner beim Vertriebsprozess, um das Thema Wissenstransfer im Unternehmen voranzutreiben. Qualifications - Vertriebsorientierung und Vernetzungsfähigkeit: Freude an der Vernetzung mit neuen und bekannten Ansprechpartnern. Challenger-Mindset, um selbstbewusst und mutig im Umgang mit unseren Kunden zu handeln. - Kommunikative Fähigkeiten: Eloquenz und Wortgewandtheit, gepaart mit der Fähigkeit, Kundeninteressen zu verstehen und zu vertreten. - Struktur und Genauigkeit: Ein strukturierter Arbeitsansatz und Genauigkeit in allen Aufgabenbereichen, unterstützt durch eine starke Eigenverantwortung und eine datengetriebene Arbeitsweise. - Lernbereitschaft: Ein abgeschlossenes Studium im Bereich Wirtschaft, Kommunikation, Medien oder eine vergleichbare Ausbildung sind wünschenswert. Erfahrungen in den Bereichen Kundenbetreuung, Vertrieb, Marketing, HR oder Consulting sind von Vorteil, aber kein Muss. Erforderliche Fähigkeiten können schnell gelernt und schrittweise vertieft werden. Requirements - Kontinuierliches Account Management: Durchführung von Jour Fixes zur Analyse der Kundenzufriedenheit, Nutzungsevaluation und aktuellen Herausforderungen. - Entwicklung maßgeschneiderter Vorschläge und Kommunikationsstrategien, basierend auf spezifischen Kundenbedürfnissen. - Anfertigung von Business Case Narratives zur internen Verteidigung unserer Lösungen. - Durchführung kundenübergreifender Webinare und kundenspezifischer Workshops. - Upselling: Identifizierung zusätzlicher Bedürfnisse im Kundenunternehmen. - Retention: Sicherstellung der Kundenbindung und der Vertragsfortsetzung. - Netzwerk- und Stakeholder-Management: Ausweitung des Netzwerks innerhalb des Kundenunternehmens durch Identifikation und Ansprache neuer relevanter Ansprechpartner. Benefits - Leistungsorientierte Boni: Erhalte quartalsweise ausgeschüttete Boni bei Erreichung deiner Ziele, um deinen Erfolg direkt zu belohnen. - Verwirklichung statt politische Entscheidungen: Entfalte dein Potenzial in einer Unternehmenskultur, die Eigenverantwortung schätzt und datengetriebene Entscheidungen fördert. - Dynamisches Lernen: Entwickle dich stetig weiter mit Zugang zu Büchern, Coachings und LinkedIn Learning – alles ohne Angst vor Fehlern. - Ausgezeichnete Arbeitsumgebung: Als mehrfach ausgezeichnetes Top-Unternehmen bieten wir ein Umfeld, das berufliches Wachstum unterstützt und Wertschätzung garantiert. - Flexibilität und Chancengleichheit: Nutze flexible Arbeitsmodelle mit der Möglichkeit zum Homeoffice. Bei uns zählt dein Beitrag, unabhängig von deiner Position. - Hundefreundliches Büro: Bringe deinen Hund mit – bei uns sind alle Familienmitglieder willkommen. - Gemeinsame Feiern: Erlebe, wie wir Erfolge bei Teamevents, von Sommerfesten bis Weinwanderungen, gemeinsam feiern.

Role Description As the first person on our Customer Success team, you'll guide our enterprise customers from onboarding through ongoing adoption to expansion, and shape what Customer Success at premote looks like for years to come. What you'll do: - Implementation & Onboarding: Bring new enterprise customers (often 5,000+ employees) to go-live. From setup, workflow configuration, training, integration with SAP Concur, Workday or Personio, and supporting internal rollouts across all Departments from Tax, Global Mobility and HR. - Customer Health & Adoption: Build out health scoring, track adoption across your portfolio, and surface issues early - before they put renewals at risk. - Quarterly Business Reviews: Prepare and run QBRs independently. You will present business outcomes, identifying optimization opportunities and new use cases you identified. - Renewals: Own the renewal rate of your portfolio. - Expansion: Identify cross-sell and upsell opportunities and close them. - Building the function: Shape the playbooks, processes, and tooling for Customer Success at premote. What you build now defines how the team operates for years. Qualifications - 1–3 years in Customer Success, Implementation, or Account Management. Ideally B2B SaaS with enterprise customers. - A track record of owning customer relationships with measurable outcomes (adoption, retention, expansion). - Exceptional written and spoken English and German. Both languages equally strong. - Structured and articulate; able to lead conversations with HR Directors as well as with IT Architects reading our API docs. - Hands-on, pragmatic mindset: you'd rather find an answer than wait for one. - Energy for ownership and shaping a function from the start. - Living in Germany with valid work authorization. Benefits - Substantial product, substantial customers: work with Global Mobility and Travel Management teams at companies like KUKA, BioNTech, Roland Berger, ENERCON, and FC Bayern München. - Bootstrapped and profitable: we grow on our own cash flow. We are doubling our ARR every year. - €1,500 annual development budget for books, courses, conferences - you decide what moves you forward. - Merit-based culture: Results matter, not attendance or politics. You will have real responsibility from day one. - Room to shape a new function with a clear growth path. - Remote first with 4 company offsites per year: we meet in person regularly, but no one is forced into an office. - Offices: Work from our offices in Berlin, Düsseldorf, and Munich or get a budget for a coworking place in your city. - Generous workation policy: Yes, you'll literally be using our own product for it. - Business bike leasing for the commute, the weekend, or the workation. - 30 days of vacation. - Hardware of your choice (MacBook Pro, AirPods standard) plus a modern tool stack including a Claude Premium plan for everyone. - Competitive base salary plus performance component on renewals and expansion. Company Description premote is a travel compliance automation platform. We enable organizations to let their employees work from abroad - without the compliance risks or manual admin work. We love compliance and are simplifying this complex topic for our customers.

Role Description We’re looking for a Customer Success Representative to own post-sales relationships with developers and product teams using Runware’s AI inference platform. This role sits at the intersection of technical understanding, customer support, and commercial awareness. Your goal is to ensure customers onboard smoothly, scale successfully, and remain long-term partners. You’ll work closely with customers, product, and engineering, acting as a clear and reliable point of contact in both day-to-day usage and more complex situations. What You’ll Do - Customer Ownership & Adoption - Own a portfolio of customers after onboarding and act as their main point of contact - Guide customers through technical adoption, usage patterns, and scaling - Help customers understand and adopt new models, features, and releases - Maintain clear communication across Slack, email, and calls with technical and non-technical stakeholders - Support, Incidents & Coordination - Monitor usage, performance, and health signals - Help troubleshoot issues, coordinate with engineering, and manage incidents calmly and clearly - Ensure issues are communicated transparently and followed through to resolution - Customer Feedback & Internal Alignment - Collect and share customer feedback with product and engineering teams - Translate customer needs into actionable insights for internal teams - Act as a point of coordination between customers and internal stakeholders - Commercial Support - Support conversations around pricing, usage, renewals, and expansions - Help customers understand how usage and pricing models work Qualifications - Experience in Customer Success, Technical Account Management, Solutions Engineering, or similar roles (technical vendor management can also be relevant) - Comfortable working with developers, product teams, APIs, and technical products - Strong ability to explain complex technical concepts clearly and simply - Commercial awareness: understands usage-based pricing, incentives, renewals, and expansions - Able to operate calmly and clearly during incidents or high-pressure situations - Comfortable learning new tools and internal systems quickly - Experience managing multiple customer accounts or threads in parallel Requirements - Strong ownership mindset: identifies problems, proposes solutions, and drives them to completion - Proactive rather than reactive in day-to-day work - Structured thinker, able to synthesize customer input into clear actions - Comfortable working in environments where not everything is fully defined - Customer-focused, with the ability to balance empathy and realistic commitments - Clear and concise communicator in a Slack-first, async environment Technical Environment (Exposure-Level) - Customer communication: Slack (primary), email, GoogleMeet/Teams - Support / ticketing: Zendesk, Intercom, Jira, Linear, GitHub Issues, or similar - Monitoring & debugging: logs, metrics, dashboards (Datadog, Grafana, internal tools) - Docs & knowledge bases: Notion, Confluence, GitHub docs, or similar - APIs & dev tooling: Postman, basic API debugging, reading JSON responses, HTTP error codes Nice to Have - Familiarity with AI / ML concepts (models, inference, latency, usage-based pricing) - Experience with AI platforms, cloud infrastructure, or developer tools - Previous exposure to usage-based or consumption-based business models - Startup or scale-up experience - Basic API tooling exposure (Postman, reading JSON responses, error codes) Benefits - Generous paid time off – vacation, sick days, public holidays - Meaningful stock options – share in the upside you create - Remote-first setup – work from home anywhere we can employ you - Flexible hours – own your schedule outside core collaboration blocks - Family leave – paid maternity, paternity, and caregiver time - Company retreats – twice-yearly gatherings in inspiring locations

• Build and maintain a trusted advisor relationship with each assigned customer, focusing on adoption, measurable outcomes, and long-term satisfaction with GitLab. • Assist customers with expert deployment guidance, operational best practices, and establishing a GitLab Center of Excellence within their organization. • Lead and participate in workshops to help customers understand and use the full value of the GitLab solution across their software development lifecycle. • Measure and monitor customers’ progress against critical and key performance indicators, and share insights with GitLab account stakeholders and customer sponsors and executives. • Translate customer product usage data into clear, actionable recommendations that drive adoption and expansion of GitLab within customer environments. • Establish and manage regular touchpoints with customers in line with service level agreements to review strategic and technical objectives and adjust plans as needed. • Collaborate closely with Product Management, Engineering, Sales, and Professional Services to streamline issue resolution, share customer feedback, and align on customer success plans.