• Manage implementation and onboarding of all new and renewing partners • Deliver engaging, comprehensive trainings to customers and ensure customer readiness to go live • Develop product knowledge expertise in order to guide customers to realize value quickly • Project manage new client implementations via email, phone, and web-based tools • Track implementation tasks against a schedule and coordinate with internal staff to ensure goals are met on a timely basis • Take a proactive data driven approach by ensuring that customer adoption and usage metrics track with expectations. • Identify churn risks and develop proactive plans to increase customer retention. • Performance will be measured by overall customer satisfaction metrics as well as retention rates. • Work closely with our sales team to manage the life of our accounts post-sale through renewal- Answer or delegate ongoing questions from clients. • Provide ongoing feedback to the Implementation team lead and department head on ways to improve client onboarding and implementation success • Work with the Support and development teams on improving the product based on customer feedback • High level customer support and communication. Must be comfortable answering customer questions and guiding them to answers. • Adapt to evolving program implementation goals while effectively managing competing priorities and delivering high-quality work within tight timelines

Academic Success Coach (Part Time) Job no: 11103 Work type: Part Time Location: Providence, Rhode Island Categories: Staff/Administration, Calendar Year (12-Month), Academic Success, Campus Based Summary Supports students on the Providence Campus with the tools, resources, and coaching needed to succeed academically Essential Job Functions - Advises students on developing skills, behaviors, and habits that contribute to their success at the university, including but not limited to, academic goal setting, learning strategies, time management, organization, self-regulation and self-efficacy - Works with students to develop individualized plans to promote learner success - Supports students with skills on problem solving by conveying the resources available and assisting them with accessing these resources - Implements student outreach efforts to maintain that services are available to students, as needed - Advises students on developing study skills and implements learning strategies specific to course content and assignments - Refers students to academic personnel and support resources, as appropriate - Collaborates with university departments, as necessary, to monitor the academic progress of referred students - Monitors student caseload by conducting student check-ins, scheduling meetings and maintaining consistent communication with each student - Collects, inputs, analyzes, and interprets data, as required - Collaborates with university departments, as necessary, during team meetings, presentations, and trainings - Performs other duties as assigned Required Qualifications - Minimum of a bachelor's degree - Experience working in learning strategies, teaching, life coaching, instructional and/or mentoring techniques or other related experience Please Note: Qualified candidates must live or relocate to live within a daily commuting distance of the Providence Campus location upon hire. Applications are accepted on an ongoing basis until job posting is closed. Johnson & Wales University is an equal opportunity employer. The university does not illegally discriminate on the basis of any protected class. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, disability, ethnic and national origin, familial status, gender or gender identity, genetic information, military service, national origin, pregnancy and related conditions, race, religion, sex, sexual orientation, veteran status, or any other protected class.

• Reports to the Director, Partner Success • Responsible for supporting the Partner Success team to maintain on-going relationships with leading companies across all health care industry sectors • Mix of data integrity maintenance and tactical program implementation • Provides weekly, trusted, tracking and visibility for the partner success team to accurately track progress against milestones and deadlines • Drives and owns weekly goals meetings with data that allows partner success leaders to effectively prioritize their time and focus • Creates and maintains effective Salesforce dashboards and reports • Makes sure Salesforce records are up to date and correct at all times • Takes a proactive approach to supporting partner success strategy • Identify and Track Opportunities for Upsell, Based on Client Needs • Continually Refines Processes to Better Serve partner Needs • Manages Clear Communication Pathways to Prevent Friction Around Sponsor Delivery Internally and Externally • Manages day-to-day progress of all sponsorships including communications, proposals, problem-solving, project design and implementation • Tracks milestones and objectives of each sponsor and manages relationships to create desired value • Provides admin support to partner success team members for sponsor onboarding and planning calls

• Become a Fieldwire product expert and learn best practices for configuring and utilizing the platform. • Understand client construction needs and current tech stack in order to seamlessly integrate Fieldwire into a company’s day-to-day workflows. • Manage a portfolio of customers (new and existing) to help improve their Fieldwire usage and processes. • Build and maintain long-lasting relationships with Fieldwire clients. • Conduct web-based, in-person training(s), and demonstrations to educate clients on Fieldwire. • Assist the product team in identifying issues and communicating customer feedback for product improvements. • Troubleshoot, as necessary, to help communicate answers to product questions and resolve technical issues. • Occasionally travel to customers’ offices for key meetings and trainings