Industry-Leading Sales Performance Management Software for Growth Market and Enterprise Organizations.
Support Engineer – SQL, Web Applications
Location
Mexico
Posted
22 days ago
Salary
0
Seniority
Mid Level
Job Description
Support Engineer – SQL, Web Applications
Varicent
• Resolve technical problems by troubleshooting incidents, including but not limited to collecting detailed problem description, traces, log files, and replication. • Communicate progress of investigation with clients while ensuring all related records are properly updated in the CRM system. • Proficient in utilizing all support tools and processes to resolve cases. • Share best practices for the utilization and deployment of Varicent products. • Support KPI targets (SLA, QA, Resolution, etc.). • Available for scheduled weekend coverage for on call rotation.
Job Requirements
- 2+ Years of relevant technical experience.
- Proven experience working with SaaS platforms (mandatory).
- Familiar with relational databases concepts, both basic administration and SQL scripting.
- Familiar with client server architecture.
- Ability to communicate clearly (both verbally and in written form) technical instructions to people with limited experience.
- Sharing best practices for the utilization and deployment of Varicent products.
- Help customers maximize their product’s business value.
- Troubleshooting experience for web-based applications.
- CEFR B2 level English proficiency or higher is required.
- Ability to work and collaborate effectively in cross-functional teams.
Benefits
- Market Leading Compensation Package.
- Wellness Programs to Support Health and Wellbeing.
- Working with the latest tools and technologies in a fast-paced environment.
- Remote Work Flexibility.
- Comprehensive Employee Insurance Coverage: Medical, Dental, Vision, Life Insurance.
- Annual Time Off: Time off is provided in accordance with applicable legislative requirements.
- Global Connected Culture: Hubs in Romania, UK, US, Canada.
- Dynamic Work Culture: Thrive in our innovative and multicultural environment.
- Grow with Us: Continuous development opportunities.
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