Title: Customer Service Agent Location: MS, USA - 15.00 per hour Grow with us—enjoy enhanced rewards for long-term commitment and outstanding performance! - Hourly - Full Time - Medical, Dental, Vision, Life Insurance, Competitive Salary, Paid Time Off, Job Description: Remote Inbound Customer Service Representative (Full-Time) Disabled Veteran Solutions (DVS) Make an Impact Through Meaningful Work Disabled Veteran Solutions (DVS) is seeking dedicated and professional Inbound Customer Service Representatives to support government-based programs across security, health & human services, and state benefits. This is an opportunity to be part of a mission-driven organization where communication, accuracy, and customer care are essential. As a member of our team, you will serve as a trusted point of contact-providing support, guidance, and resolution to individuals who rely on these services every day. Position Overview In this role, you will manage inbound customer interactions and provide timely, accurate support across a variety of service areas. You will be responsible for maintaining a high level of professionalism while ensuring each interaction is handled with care and efficiency. Responsibilities include: - Answering inbound calls and providing a positive, solution-oriented customer experience - Assisting with basic technical troubleshooting and initiating support tickets as needed - Scheduling appointments at designated service locations - Accurately documenting all customer interactions, including inquiries, concerns, and resolutions - Conducting follow-up calls to ensure issues are resolved and customers remain informed - Delivering consistent, high-quality service in a structured environment Required Qualifications We are looking for individuals who are reliable, detail-oriented, and capable of managing multiple responsibilities in a remote setting. - High school diploma or GED required; additional education preferred - Prior customer service experience, particularly in call-driven environments - Strong verbal communication skills with the ability to build rapport quickly - Ability to troubleshoot basic technical issues independently - Comfortable working in a remote environment with minimal supervision - Ability to successfully complete an extensive credentialing and background check process Preferred: - Bilingual (English/Spanish) candidates are strongly encouraged to apply Technical & Work Environment Requirements - Reliable high-speed internet connection - Private, distraction-free workspace - Ability to navigate computer systems efficiently - DVS will provide a computer and monitor; employees are responsible for providing a USB-wired headset Schedule & Training - Training Schedule: 9:00 AM - 4:30 PM EST - Regular Schedule - regular schedule set between the hours of 10:00am - 8:00pm - Monday - Friday Consistent attendance and reliability are essential for success in this role. Why Join DVS Disabled Veteran Solutions is a nationally recognized leader in business process outsourcing and a certified Service-Disabled Veteran-Owned Small Business (SDVOSB). We are committed to delivering excellence while creating meaningful employment opportunities for Veterans, military families, and professionals seeking purposeful work. At DVS, you can expect a supportive environment that values performance, encourages growth, and provides opportunities for career advancement. Build a career where your work matters. Apply today to join the DVS team. A pre-employment drug screening and criminal background check are required prior to employment.

• Contacto con clientes potenciales (llamadas y correos) • Apoyo en vinculación y validación de documentos • Acompañamiento en el uso de la plataforma (carga de facturas y solicitudes) • Asesoría en la primera operación de financiamiento • Gestión documental y cargue de información en sistemas • Seguimiento comercial y fidelización de clientes • Reporte diario de gestión

Customer Service Associate Location: AZ-Mesa Full Time Customer Experience Entry Level Job Description: FCP Euro is hiring a Customer Service Associate for our service center in Mesa, AZ. Customer Service is at the heart of FCP Euro. It's been a part of our core values since day one, and we continue to live and breathe it every day. This position is responsible for researching answers and responding to customer inquiries while upholding our industry-leading standard of service. FCP Euro is the trusted home and online destination for European car owners and professionals. Family-owned since 1986, our mission is to make European vehicle ownership more enjoyable and enduring by delivering the highest quality parts, knowledge, and support people can rely on. At FCP Euro, we exist to empower owners and professionals with the confidence and support to care for their European cars properly. That commitment has made us more than a retailer, but a long-term partner for those who value quality, expertise, and trust throughout the life of their vehicle. Responsibilities and Duties - Fielding and responding to customer service inquiries predominantly via phone, email, and live chat, and providing technical automotive support as needed - Assisting customers with pre- and post-purchase questions, including order fulfillment, order modifications, order status, carrier claims, and order error support. - Adhering to customer inquiry audit criteria as outlined by our Customer Service Quality program - Meeting and exceeding all individual goals and KPIs (key performance indicators) - Consistent commitment to exceeding customer expectations through empathy and a solution-focused approach - Following all departmental Standard Operating Procedures, such as requesting refunds, documenting all customer interactions, etc. - Ability to attend on-site orientation in Mesa, AZ, for the first 30-45 days of training Qualifications and Skills - 2+ years of prior experience in a contact center environment. - Experience performing in an environment where KPIs are tracked, such as - Calls per hour - Schedule Adherence - Quality Assurance Score - CSAT - High school diploma or equivalent required. Formal post-secondary education, such as an Associate’s, Bachelor’s, or equivalent degree, is a plus. - Strong oral and written communication skills - Advanced proficiency in multiple computer systems & applications to research and resolve problems - Ability to control multiple priorities in a fast-paced environment - Strong attention to detail while maintaining a high degree of accuracy - Automotive knowledge/experience preferred but not required Compensation - $20/hr - $24/hr depending on experience - Quarterly bonus opportunity of up to $750 Benefits and Perks - Company-subsidized Medical, Dental, and Vision insurance, including a zero-premium Medical plan for employees. Company HSA contribution. - 120 hours of PTO (Paid Time Off), 40 hours of Paid Sick Time, plus Company Holidays - 401k with Company deposit and match. - Discounted prices on our catalog of European car parts! Schedule The start date is June 15th. FCP Euro operates on Eastern Time (ET), which means schedules will shift mid-year to align with Arizona’s Mountain Standard Time (MST). The shifts listed below are shown in MST and reflect the adjusted start times based on the time of year. After a 6-week on-site onboarding, Monday-Friday from 6 AM - 3 PM MST, we have positions available in each of the following shifts: - 8 AM / 9 AM - 5 PM / 6 PM MST - Thursday and Sunday Off - 9 AM / 10 AM - 6 PM / 7 PM MST - Thursday and Sunday Off The role is remote-eligible upon successful completion of training and based on adherence to performance standards. We ask team members to come to the office for quarterly company meetings and other in-person working sessions. No phone calls or agency referrals, please. FCP Euro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination or harassment of any kind on the basis of race, color, religion, sexual orientation, sex, gender identity or expression, national origin, cultural heritage, ancestry, political belief, age, marital status, family status, pregnancy, physical or mental disability, intellectual disability, learning disability, veteran status or any other characteristic protected by the law

Support customers by processing transactions, handling inquiries across various channels, and educating them on digital services. Deliver exceptional service while adapting to diverse customer needs and ensuring a positive experience.