Role Description The Default Call Center Supervisor oversees day to day operations of the Mitigation and Loan Counseling teams, gives optimum service to all investors, and aids the Default Call Center Manager with all staff level duties. - Ensures team standards, individual metrics and call quality expectations are met for Loan Counselors/Mitigation Coordinators in accordance with investor guidelines and PHLs Quality Assurance Program. - Assists with monthly and quarterly quality review meetings with Loan Counselors/Mitigation Coordinators to ensure compliance with these standards. - Trains, supervises, and develops the Default Call Center staff to perform at the highest levels of accuracy and efficiency. - Motivates and encourages staff through positive communication and feedback to ensure the highest degree of customer service. - Coaches and develops staff to ensure the department maximizes quality service and customer retention. - Fosters, promotes and contributes to a positive team environment. - Assists Default Call Center manager in evaluating Default Call Center employees according to Company policy. - Monitors timely completion of written inquiries/complaints logged in complaint tracking system. - Provides information and research in timely manner to appropriate areas to facilitate responses. - Responds to escalated calls/answers team and borrowers questions in timely fashion. - Maintains policies and procedures. - Assists with development, documentation and implementation of new procedures in accordance with PHLs Procedure for Change Control. - Remains knowledgeable of Collection and Loss Mitigation investor requirements, CFPB requirements as well as collection laws and regulations. - Performs other duties as assigned. Qualifications - High School diploma or GED equivalent required. - Minimum of 5 years experience in mortgage loss mitigation. - Leadership experience preferred. Requirements - Demonstrated strong leadership skills. - Excellent written and verbal communication skills. - Demonstrated strong interpersonal skills; ability to interact effectively with internal clients across departments and locations. - Ability to act and work independently with minimal supervision. - Ability to provide objective, constructive feedback. - Must be flexible, organized and have the ability to manage multiple priorities and meet strict deadlines. - Effective problem solving abilities. - Ability to work effectively in a demanding, team-oriented, and fast-paced environment. - Working experience with call center technology such as IVR and ACD systems. - Current, strong working knowledge of mortgage loan workout options (i.e. loan modifications, short sales, deed-in-lieu and foreclosure) as well as collection requirements and guidelines. - Ability to solve problems with a sense of urgency by recognizing opportunities, understanding risk and acting quickly to overcome obstacles and reach a solution. - Knowledge of default management guidelines of mortgage investors including FHLMC, FHA, VA, and FHA. - Ability to organize, prioritize, and distribute workload for optimum efficiency. - Knowledge of MSP servicing system. Benefits - 3 comprehensive Cigna or Kaiser medical plans. - Dental and vision insurance. - Short term and long-term disability insurance. - Basic life insurance. - 401(k) plan. - 11 employer paid holidays. - Supplemental benefits including life insurance, critical illness and accident plans.

• Handle inbound calls from members and providers, delivering accurate information related to healthcare benefits, eligibility, and services. • Research and resolve inquiries efficiently while following established procedures and compliance guidelines. • Document customer interactions clearly and accurately in multiple systems during live calls. • Meet performance expectations including quality standards, service levels, and productivity goals. • Contribute to a collaborative team environment focused on delivering reliable and responsive support.

Role Description We're searching for dedicated and empathetic Registered Nurses to join our team as 1099 Independent Contractors, bringing comfort and exceptional care directly to the homes of those who need it most. This is more than just a nursing role; it's an opportunity to be a beacon of support and healing in your community. As an In-Home Health Care RN, you'll have the unique privilege of building meaningful relationships with your patients, providing holistic care that extends beyond medical needs to truly touch their lives. - Be a Pillar of Support: Conduct thorough assessments, ensuring each patient receives personalized, comprehensive care. - Empower Through Education: Guide and educate patients and their families on health maintenance and disease prevention. - Compassionate Assistance: Provide gentle assistance with Activities of Daily Living (ADLs) as needed. - Harmonize Care: Coordinate your schedule directly with patients, aligning with their plan of care, approved hours, and personal preferences. - Vigilant Advocate: Monitor and promptly report any changes in patient symptoms or behavior. - Healing Hands: Administer medications and treatments with precision and care, as prescribed by their treating physician. - Collaborative Spirit: Communicate seamlessly with Case Managers and collaborating physicians or specialists. - Diligent Documentation: Maintain accurate and heartfelt patient logging in our EMR system. - Emotional Connection: Offer invaluable advice and heartfelt emotional support to patients and their family members. - Your Voice Matters (Communication): Prepare and provide clear, compassionate clinical notes and charting that tell the patient's story. Qualifications - A valid and active RN License in the state of practice. - A willingness to travel, bringing care directly to patients' homes. - Graduation from an accredited school of nursing. - Current BLS Certification. - Ability to pass a state & federal background check. - Malpractice Insurance is required. - Strong problem-solving and critical thinking skills, coupled with a warm, empathetic approach. Requirements - Pay Range: USD $57.00 - USD $63.00 /Hr. Benefits - Flexible work environment. - Opportunity to make a meaningful difference in patients' lives.

• Strategic Business Unit leader, responsible for success of all aspects of program. • Participate in all aspects of project implementation including contract development, staff modeling and pricing. • Collaborate with Business Development to identify, develop and manage efficient, revenue generating strategies. • Communicate with senior level client contacts regularly (written and verbal) to update on project performance and strategic initiatives. • Develop and nurture business relationships to gain/share insight and network to identify future opportunities. • Direct designated project team members in their role as liaisons between clients, call center staff and other internal resources/departments and outside vendors to ensure successful program implementation and delivery of agreed upon service level/quality expectations. • Oversee and provide guidance on the strategy and tactics for program implementation. • Review and make recommendations regarding staffing models, training plans and reporting templates to ensure contract obligations are met with a high degree of accuracy, efficiency and customer satisfaction. • Provide counsel to clients and assigned staff to develop programs and address issues in a legal and regulatory compliant manner. • Responsible for Inside Sales teams and account management oversight and management of assigned Business Unit. • This includes employee recruitment, development and retention. • Accountable for the profitability of projects in assigned Business Unit. • Ensure accurate and timely invoicing P&L Review Adherence to client budgets and work/purchase orders Management and oversight of contract negotiations. • Actively participate in the creation and delivery of periodic client business reviews, operational and contract related meetings. • Act as Subject Matter Expert (SME) across Business Units in identified area(s). • Nurture and support team and corporate culture within Business Units. • Participate in creation and communication of corporate vision while empowering Business Unit to act on Inizio’s vision.