Title: Bilingual Call Center Representative Location: TX United States Job Description: Working time Full-time ESS Real Job Preview Please note: This position is fully remote but based in El Paso, TX. Before applying, all applicants must reside in the State of Texas and be located within a 70-mile radius of the designated worksite. Maximus is currently hiring Customer Service Representatives to join our team! This position is responsible for supporting our Health Texas project by providing customer care and benefit enrollment services via telephone, IVR and web-based portals. To prepare for this role, Maximus provides paid, comprehensive training that equips our CSRs with the highest levels of knowledge and professionalism. This position is tentatively scheduled to start on June 17th with training beginning on June 22nd. Please note, these are Full-time, Hybrid/Remote roles: You will begin onsite for your first day, then you will be able to continue remotely from home. You will also be able to work remotely after completing training. Schedule Details: - Our call center is open from 8AM - 6:30PM CST, Monday - Friday - 8 hour shifts are scheduled within the hours of operation Why Join Maximus? - Work/Life Balance Support - Flexibility tailored to your needs! - Competitive Compensation - Quarterly bonuses based on performance included! - Comprehensive Insurance Coverage - Choose from various plans, including Medical, Dental, Vision, Prescription, and partially funded HSA. Additionally, enjoy Life insurance benefits and discounts on Auto, Home, Renter's, and Pet insurance. Future Planning - Prepare for retirement with our 401K Retirement Savings plan and Company Matching. - Paid Time Off Package - Enjoy PTO, Holidays, and sick leave, along with Short- and Long-Term Disability coverage. - Holistic Wellness Support - Access resources for physical, emotional, and financial wellness through our Employee Assistance Program (EAP). - Recognition Platform - Acknowledge and appreciate outstanding employee contributions. - Tuition Reimbursement - Invest in your ongoing education and development. - Employee Perks and Discounts - Additional benefits and discounts exclusively for employees. - Maximus Wellness Program and Resources - Access a range of wellness programs and resources tailored to your needs. - Professional Development Opportunities- Participate in training programs, workshops, and conferences. Essential Duties and Responsibilities: - Answer incoming calls from consumers including the general public, prospective enrollees and people assisting enrollees or acting on their behalf in accordance with all performance standards, policy and procedures, and protocols including but not limited to the confidentiality and privacy policies. - Track and document all inquiries using the applicable systems. - Complete associated tasks according to the established guidelines. - Track and document all inquiries using the applicable systems. - Meet Quality Assurance (QA) and other key performance metrics. - Facilitate the fulfillment of caller requests for materials via mail, email, or download. - Transfer/refer consumers to appropriate entities according to the established guidelines. - Escalate calls or issues to the appropriate designated staff for resolution as needed. - Facilitate translation services for non-English speaking callers according to procedures. - Attend meetings and trainings as requested and maintain up-to-date knowledge of all programs and systems. Minimum Requirements - High school diploma or GED required and 0-6 months of relevant professional experience required, or equivalent combination of education and experience.- Must be fluent in English and specified secondary language. Job Requirements: - Availability to work shifts between 8:00am and 6:30pm CST (7am and 5:30pm MST) - High School Graduate or GED with 0 - 1 years' experience - Internet Access: Minimum of 20Mbps download & 5Mbps upload - Ability to type efficiently - Continuously demonstrate a high sense of urgency and perform under pressure - Excellent Attendance (no time off during training) - Organization and work prioritization skills - Proficient in utilization of Teams - Basic computer aptitude in Windows and/or Mac - Ability to handle 100+ calls a day, handle multiple repetitive calls Day 1 requirements: - Must be able to work onsite on Day 1 for equipment training - Must be able to complete classroom and on-the-job training with no time missed. - Must be willing and able to work with webcam on during training and other meetings as instructed by management Home Office Requirements: - A quiet, professional work-space free from distractions and background noise - A workspace large enough to hold 2 large monitors, laptop, keyboard, mouse and docking station. Equipment is provided. - Reliable, high-speed internet service, must be a traditional, wired high-speed connection such as cable or fiber - Services that connect via a cellular network (mobile hotspot, fixed wireless, etc.) or satellite are incompatible #HealthTexas #LI-Remote #maxcorp EEO Statement Maximus is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, age, national origin, disability, veteran status, genetic information and other legally protected characteristics. Pay Transparency Maximus compensation is based on various factors including but not limited to job location, a candidate's education, training, experience, expected quality and quantity of work, required travel (if any), external market and internal value analysis including seniority and merit systems, as well as internal pay alignment. Annual salary is just one component of Maximus's total compensation package. Other rewards may include short- and long-term incentives as well as program-specific awards. Additionally, Maximus provides a variety of benefits to employees, including health insurance coverage, life and disability insurance, a retirement savings plan, paid holidays and paid time off. Compensation ranges may differ based on contract value but will be commensurate with job duties and relevant work experience. An applicant's salary history will not be used in determining compensation. Maximus will comply with regulatory minimum wage rates and exempt salary thresholds in all instances. Accommodations Maximus provides reasonable accommodations to individuals requiring assistance during any phase of the employment process due to a disability, medical condition, or physical or mental impairment. If you require assistance at any stage of the employment process—including accessing job postings, completing assessments, or participating in interviews,—please contact People Operations Minimum Salary $ 15.00 Maximum Salary $ 15.00

Role Description We are seeking 2 highly motivated Patient Schedulers to join our Cardiothoracic Surgery or GI Tumor and Endocrine Surgery team. This job can be performed 100% remotely. Preference may be given to applicants residing in Colorado, but out of state candidates will be considered. The Patient Scheduler will under minimal supervision, perform a broad range of clinical scheduling duties across multiple Denver metro clinic locations including: - Answering phones and appropriately directing calls - Registering new patients - Creating referrals - Scheduling clinic appointments - Requesting and uploading medical records - Managing provider clinic templates - Assisting with various insurance-related activities such as referral and coverage verification - Managing data entry of demographic information - Reviewing work queues - Managing EPIC in-basket messaging pools - Performing other miscellaneous duties as assigned The Patient Scheduler will: - Maintain the front office functions, including managing inbound telephone calls, assisting callers &/or taking messages when necessary - Manage referral work queues, EPIC inbasket messages, online patient scheduling requests, and provider clinic templates - Schedule patient appointments in EPIC - Verify and update patient demographic and primary care provider information in EPIC - Coordinate and obtain referrals and referral authorizations for clinic appointments - Retrieve medical records and other medical information - Review appropriate reports and work queues for scheduling accuracy - Manage incoming faxes and route appropriately - Follow HIPAA guidelines at all times while handling sensitive situations involving patients and constituents to ensure confidentiality - Attend meetings to facilitate communication of key information regarding patient scheduling or other activities related to the accomplishment of the Division’s clinical activities - Provide cross-coverage as required for other patient scheduling roles - Perform other duties and contribute towards any ongoing staff projects as assigned Qualifications - High school diploma or equivalent - Minimum of 2 years’ experience in a health-care setting including exposure to complex patient scheduling in an electronic medical record system - Bachelor’s degree &/or EPIC experience is highly preferred - Expertise with various computer programs including all MS Office Suite applications - High level verbal and written communication in conjunction with professional telephone etiquette - Superior editing and writing abilities suitable for academic standards - Exceptional customer service skills with the ability to maintain a positive attitude at all times - Flexibility and capability of handling multiple and shifting priorities - Ability to handle sensitive information in a confidential manner - Excellent interpersonal skills and ability to maintain positive working relationships - Broad knowledge of medical practice front office operations and medical terminology - Familiarity with insurance plans, ICD-10/CPT coding and prior authorization requirements for procedures and tests is a plus Requirements - All applications MUST be submitted via our website - You may redact or remove age-identifying information such as age, date of birth, or dates of school attendance or graduation - You will not be penalized for redacting or removing this information Benefits - Generous leave - Health plans - Retirement contributions - Total compensation beyond the number on your paycheck

Provide customer care and benefit enrollment services via telephone, track inquiries using applicable systems, and meet performance metrics while facilitating requests and ensuring compliance with confidentiality and privacy policies.

Manage patient interactions throughout the wound vac therapy journey, support scheduling and documentation processes, and ensure compliance with regulations while maintaining detailed records and addressing patient needs effectively.