- Respond to customer inquiries promptly via phone, email, and chat. - Provide accurate information about products and services. - Resolve customer complaints efficiently and professionally. - Document interactions and maintain customer records. - Collaborate with internal teams to address and resolve customer issues. - Stay informed about company products, policies, and promotions. - Identify opportunities to improve customer experience.

Role Description Patrique Mercier Recruitment ES is excited to offer an excellent remote working opportunity for Slovak-speaking individuals to join the Tourism Industry as Customer Service Representatives based in Greece! If you are passionate about travel and tourism and enjoy providing top-notch customer service, this position is ideal for you. You will interact with Slovak-speaking customers, assisting them with their tourism-related inquiries and ensuring a smooth and pleasant experience. Join a forward-thinking team that embraces flexibility and values your expertise! - Provide exceptional customer service to Slovak-speaking clients remotely through phone, email, and live chat. - Assist customers with tourism-related inquiries, bookings, and issue resolution. - Maintain a professional, friendly, and patient demeanor in all interactions. - Accurately document customer interactions to aid in service improvement. - Collaborate with colleagues remotely to deliver outstanding customer experiences. - Participate in virtual training sessions to stay informed about tourism products and customer service practices. Qualifications - Fluency in Slovak and English (both written and spoken) is essential. - You must clearly state your nationality and native language in your application. - You must be willing to live and work in Greece. Benefits - Financial support during relocation (e.g.: for transportation, hotel stay, rent, and assistance in finding a long-term rental). - Fully paid training sessions from the office. - Stable job and career development opportunities. - Attractive salary. - Additional health insurance. - 50+ benefits and services to choose from. - Positive international working environment. - Support and learning. - Employee referral bonuses.

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members. The Role The Product Advocate position is open to residents of The Philippines, specifically in the Metro Manila area. and requires full English fluency. Apollo.io is seeking dedicated and knowledgeable people to join Apollo.io as a Product Advocate. This pivotal role involves delivering exceptional customer experiences by leveraging deep product expertise and strong communication skills. The Product Advocate troubleshoots and resolves customer issues, optimizes support processes, and contributes to Apollo’s values-driven culture. By collaborating across teams, this role ensures customers achieve their goals while demonstrating ownership, curiosity, and a commitment to continuous improvement. Responsibilities - Handle customer inquiries in digital and voice channels in our CRM of choice to provide technical and product support. - Ask thoughtful questions to troubleshoot and resolve customer issues, escalating complex problems effectively. - Stay up-to-date on product changes, new features, and integrations, proactively expanding knowledge. - Validate workflows with peers and identify patterns in customer feedback to inform internal discussions. - Take ownership of ensuring customers understand key features and benefits aligned with their goals. - Consistently adhere to SLAs, meeting key performance metrics such as resolution time and CSAT. Required Qualifications - Minimum proven experience of 2 years in at least one entry-level tech Customer Support or Technical Support role - Strong problem-solving skills with the ability to troubleshoot and resolve complex customer issues. - Ability to adapt to change and remain flexible in a dynamic work environment - Excellent english communication skills, both written and verbal, with an empathetic approach. - Proficiency with support tools, including live chat and ticketing systems along with processes and metrics like resolution time, customer satisfaction (CSAT), and ticket volume trends. - Demonstrated ability to manage time effectively and adhere to SLAs. - Proficiency in tailoring technical explanations for non-technical audiences. *Note: If you are studying or have finished a data science or engineering degree we will happy to consider your application if you don't meet the minimum proven experience requirement previously mentioned Preferred Qualifications - Background in SaaS or technology-focused roles. - Experience analyzing customer feedback to inform product or process improvements. - Familiarity with tools like Jira, Salesforce, and REST API integrations. - Strong foundational knowledge of integration and filtering systems. - Basic programming knowledge. We are AI NativeApollo.io is an AI-native company built on a culture of continuous improvement. We’re on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here. Why You’ll Love Working at ApolloAt Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead. We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core—we’re all for one, meaning you’ll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins. If you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you. Learn more here!

Apollo.io is the leading go-to-market solution for revenue teams, trusted by over 500,000 companies and millions of users globally, from rapidly growing startups to some of the world's largest enterprises. Founded in 2015, the company is one of the fastest growing companies in SaaS, raising approximately $250 million to date and valued at $1.6 billion. Apollo.io provides sales and marketing teams with easy access to verified contact data for over 210 million B2B contacts and 35 million companies worldwide, along with tools to engage and convert these contacts in one unified platform. By helping revenue professionals find the most accurate contact information and automating the outreach process, Apollo.io turns prospects into customers. Apollo raised a series D in 2023 and is backed by top-tier investors, including Sequoia Capital, Bain Capital Ventures, and more, and counts the former President and COO of Hubspot, JD Sherman, among its board members. About the RoleWe are looking for a tenured and strategic Senior GTM Enablement, Support to join our team in Manila, Philippines . This role will own and evolve the end-to-end enablement experience for our support organization, with a primary focus on delivering and improving our 6-week new hire onboarding program. You’ll lead in-person facilitation, partner closely with our US-based Everboarding Manager, and co-design ongoing training programs that are scalable, data-informed, and aligned with our business goals. You are not only a skilled facilitator, but also a builder—someone who thrives in fast-paced environments, understands the nuances of SaaS support, and knows how to translate performance metrics into targeted enablement strategies. Responsibilities - Lead New Hire Onboarding (Manila, Philippines ): - Own the strategy, execution, and measurement of our 6-week onboarding program for new support hires - Facilitate in-person onboarding experiences, ensuring sessions are engaging, relevant, and role-specific - Maintain and continuously iterate onboarding documentation, checklists, and training resources - Design onboarding certification processes and track ramp milestones to measure readiness and success - Ongoing Enablement facilitation designed: - Collaborate with the GTM Support Enablement Manager to identify enablement needs based on CSAT, QA, ticket/chat metrics, and product changes - Co-develop ongoing training initiatives across key areas like tools, workflows, tone/quality, product updates, and customer experience best practices - Create feedback loops and reporting mechanisms to ensure program effectiveness - Build Scalable Programs: - Design scalable learning paths for new hires and tenured agents, including live training, async/self-paced content, microlearning, and certification tracks - Use enablement tools (e.g., LMS, content hubs, feedback surveys, Maestro) to deliver, track, and refine training at scale - Work cross-functionally with QA, Product, Support Ops, and L&D to align training with business goals - Measure and Iterate: - Define and manage success metrics for enablement programs (e.g., time to productivity, QA scores, CSAT, and knowledge assessments) - Analyze qualitative and quantitative feedback to improve program structure, delivery, and outcomes - Champion a culture of learning and continuous improvement within the support organization Qualifications - 6+ years of experience in customer support, enablement, or training roles, with direct ownership of onboarding and learning programs - SaaS industry experience required - Proven ability to lead live in-person facilitation and instructional delivery, ideally with experience onboarding support agents or specialists - Strategic thinker with a track record of building programs that are data-informed and results-oriented - Strong experience using enablement or learning tools (e.g., LMS, Google Suite, Notion, survey tools, feedback dashboards) - Excellent cross-functional collaboration and stakeholder management skills - Bonus: Familiarity with salesforce.com, Apollo.io, Maestro, Intercom systems We are AI NativeApollo.io is an AI-native company built on a culture of continuous improvement. We’re on the front lines of driving productivity for our customers—and we expect the same mindset from our team. If you're energized by finding smarter, faster ways to get things done using AI and automation, you'll thrive here. Why You’ll Love Working at ApolloAt Apollo, we’re driven by a shared mission: to help our customers unlock their full revenue potential. That’s why we take extreme ownership of our work, move with focus and urgency, and learn voraciously to stay ahead. We invest deeply in your growth, ensuring you have the resources, support, and autonomy to own your role and make a real impact. Collaboration is at our core—we’re all for one, meaning you’ll have a team across departments ready to help you succeed. We encourage bold ideas and courageous action, giving you the freedom to experiment, take smart risks, and drive big wins. If you’re looking for a place where your work matters, where you can push boundaries, and where your career can thrive—Apollo is the place for you. Learn more here!