Role Description March 2023 marked a monumental milestone—our company achieved its biggest weekly, monthly, and quarterly records ever. As we continue this incredible growth, we are expanding our team with talented individuals ready to rise to the challenge. With world-class support, unparalleled mentorship, and endless career opportunities, this could be the transformative career change you’ve been searching for. Qualifications - U.S. residents legally authorized to work in the United States with a Social Security Number. - Not hiring in Massachusetts. Requirements - Submit your compensation requirements and an updated resume for review. - All interviews will be conducted via Zoom video conferencing for your safety and convenience. Benefits - Work-from-Home Stability: Build your career on a solid, flexible foundation. - Growth & Development: Access virtual workshops and trainings to expand your skills. - Weekly Pay & Bonuses: Earn consistent income plus rewards for top performance. - Union Contract & Representation: Your rights are protected every step of the way. - Comprehensive Benefits: Life insurance (including accidental death), plus medical reimbursement. - Cutting-Edge Tools & Technology: Use industry-leading resources to succeed. - Leadership Conventions & Incentive Trips: Gain inspiration, network, and reward your hard work. - Team Bonding: Form lasting relationships with colleagues through unforgettable experiences.

Role Description As a Customer Advisor, you won't just be answering phones; you'll be a brand ambassador for one of the most innovative tech ecosystems in the world. You will provide high-quality support to French-speaking users, helping them troubleshoot issues, explore new features, and get the most out of their premium devices and services. - Deliver exceptional customer support via phone, email, and chat in French. - Act as a technical guide, helping users resolve software queries and navigate hardware features. - Maintain a high level of empathy and professionalism, ensuring every customer feels heard and valued. - Stay up-to-date with the latest product launches and software updates to provide accurate information. - Log all interactions accurately in our CRM system. Qualifications - French: Native or C2 (Fluent) proficiency is mandatory. - English: B2 level (Upper-Intermediate) or higher for internal training and communication. - Location: You must be a resident of Greece or willing to relocate to Greece (anywhere in the country) before your start date. - Tech-Savvy: You should be comfortable navigating different software and have an interest in modern technology. - Soft Skills: Great listening skills, a problem-solving mindset, and a genuine desire to help people. Requirements - While previous experience is a plus, it is not a dealbreaker—we provide full training to get you up to speed. Benefits - Relocation Support (If moving from abroad): - Flight Tickets: We pay for your flight to Greece. - Accommodation: 2 weeks of hotel stay on us while you find your new home. - Settling-in Support: Our team will help you with the bureaucracy (AFM, AMKA) to make your transition smooth. - Modern Work Environment: - Equipment Provided: We ship the latest tech tools directly to your door in Greece. - Remote Flexibility: Work from your home office in Athens, Crete, Thessaloniki, or even a quiet village in the Peloponnese. - Benefits & Growth: - Competitive Salary: Paid 14 times per year (extra salaries for Christmas, Easter, and Summer). - Health & Life: Comprehensive private insurance package. - Career Growth: Clear pathways into Team Lead, Quality Analyst, or Training roles. - Culture: A multicultural team, online social events, and a supportive atmosphere. How to Apply Ready to start your Greek adventure? Send us your CV in English and take the first step toward a remote career under the Mediterranean sun.

• Own a portfolio of enterprise accounts from onboarding through renewal • Build relationships with CISOs, security leaders, and operational teams • Serve as the primary post-sale point of contact • Lead onboarding in partnership with Sales Engineering • Drive fast time to value aligned to customer priorities • Ensure smooth transition from POV to production • Build and execute success plans tied to business outcomes • Drive product adoption across security and engineering teams • Track and communicate ROI including reduction in remediation backlog and improved SLAs • Own renewals and forecast retention • Identify and drive expansion opportunities across assets and modules • Partner with Sales on upsell and cross-sell motions • Develop executive sponsors and customer champions • Drive references, case studies, and advocacy • Capture product feedback and influence roadmap • Work closely with Sales, Product, and Engineering • Manage escalations and ensure high customer satisfaction • Bring structured customer insight into GTM and product strategy

• Own the end-to-end customer lifecycle, leading and driving the renewal process for a dedicated book of business in the Financial vertical, delivering a high-touch onboarding experience and consistent value delivery through regular engagements to ensure 100% continuity and satisfaction. • Lead the renewal management process with 100% forecasting accuracy, proactively identifying and mitigating churn or contraction risks through strategic "save plays." • Transition accounts from reactive usage to proactive strategic roadmaps, identifying business-critical workflows where Sayari can provide deeper value and become an indispensable strategic and consultative partner to Sayari’s key commercial accounts. • Become an expert in Sayari’s platform and data, capitalizing on an Analyst’s mindset to provide data-driven insights and technical guidance to power-users. • Conduct complex product training and demos, translating Sayari’s technical capabilities into specific solutions for Sanctions, AML, Financial Crime, and TPRM use cases. • Leverage your expertise to influence industry conversations, build personal and company brand trust, and drive growth through high-quality advocacy. • Partner with Account Managers and Account Executives to identify and qualify expansion opportunities, driving toward a 120% NDR target for your account base. • Partner closely with R&D, Solutions, and Product teams to advocate for client needs and influence the 2026 product roadmap. • Act as a cross-functional bridge, coordinating with Legal and Finance to resolve support escalations and triage customer needs with speed and precision.