Title: Telephonic Care Manager (RN) - Medicare Case Management Location: Pittsburgh United States Job ID: 7835987939 Status: Full-Time Regular/Temporary: Regular Shift: Day Job Work Arrangement: Remote Facility: UPMC Health Plan Department: Medicare Clinical CM Union Position: No Salary Range: $ 34.49-56.83 USD Job Description: Purpose: Are you an experienced nurse looking for the next challenge in your career? Do you have knowledge of care management or care coordination? The UPMC Health Plan is hiring a full-time Telephonic Care Manager to support our Medicare Case Management team. The Telephonic Care Manager is responsible for care coordination and health education for identified Health Plan members through telephonic collaboration with members and their caregivers and providers. Identifies members’ medical, behavioral, and social needs and barriers to care. Develops a comprehensive care plan that assists members to close gaps in preventive care, addresses barriers to care, and supports the member’s self-management of chronic illness based on clinical standards of care. Collaborates and facilitates care with other medical management staff, other departments, providers, community resources and caregivers to provide additional support. Members are followed by telephone or other electronic communication methods. This position is primarily remote; however, occasional travel to Downtown Pittsburgh will be required. This position will work standard daylight hours, Monday through Friday with occasional evenings required. Responsibilities: - Present complex members for review by the interdisciplinary team summarizing clinical and social history, healthcare resource utilization, case management interventions. Update the plan of care following review and communicate recommendations to the member and providers. - Contact members with gaps in preventive health care services and assist them to schedule required screening or diagnostic tests with their providers. - Review member’s current medication profile; identify issues related to medication adherence, and address with the member and providers as necessary. Refers member for Comprehensive Medication Review as appropriate. - Conduct comprehensive assessments that include the medical, behavioral, pharmacy, and social needs of the member. Review UPMC Health Plan data for services the member has received and identify gaps in care based on clinical standards of care. - Refer members to appropriate health plan programs based on assessment data. Engage members in education or self management programs. Provide members with appropriate education materials or resources to enhance their knowledge and skills related to physical health, emotional health, or lifestyle management. - Successfully engage member to develop an individualized plan of care in collaboration with their primary care provider that promotes healthy lifestyles, closes gaps in care, and reduces unnecessary ER utilization and hospital readmissions. Coordinates and modifies the care plan with member, caregivers, PCP, specialists, community resources, behavioral health contractor, and other health plan and system departments as appropriate. - Document all activities in the Health Plan’s care management tracking system following Health Plan standards and identify trends and opportunities for improvement based on information obtained from interaction with members and providers. - Conduct member outreach in response to assist with member issues or concerns or facilitate specific population health goals. Seek input from clinical leadership to resolve issues or concerns. Qualifications: - Minimum of 2 years of experience in a clinical setting and case management nursing required. - BSN preferred. - Ability to interact with physicians and other health care professionals in a professional manner required. - Excellent verbal and written communication and interpersonal skills required. - Computer proficiency required. - Meet minimum internet system/service and speed/ latency requirements as set forth by UPMC. Equipment must be connected directly or hard-wired to the internet modem/router with an ethernet cable. Most cable and fiber optic providers can meet the requirement. - Private, secure designated workspace required in the home office setting or the ability to work from a designated UPMC office location daily. Licensure, Certifications, and Clearances: - Case management certification or approved clinical certification preferred - Registered Nurse (RN) Current licensure either in the state where the facility is located or, if the facility is in a state covered by the multistate Nursing Licensure Compact (NLC) agreement, a multistate license issued by a participating NLC state. Hires and current employees working on an out-of-state NLC license who later change their residency to the state where the facility is also located will have 60 days upon changing their residency to apply for licensure within that state. UPMC is an Equal Opportunity Employer/Disability/Veteran

Title: Senior Manager, Networking Service Support Location: Santa Clara United States Job Description: Primary Duties & Responsibilities The Sr. Manager, Networking Service Support role owns the end-to-end service delivery for datacenter and communications customers. This position is accountable for rapid service restoration, SLA compliance, and overall customer satisfaction through effective leadership of technical support, field service operations, parts delivery logistics. This is a highly cross-functional and customer-facing role that requires strong operational leadership, sound technical judgment, and accountability for measurable service outcomes. This manager works closely with customers as well as engineering, operations, supply chain, and sales teams to deliver reliable, high-quality services. The ideal candidate has a strong technical background in networking systems and related components (i.e., transceivers, optical circuit switches (OCS), optical line systems (OLS), and fiber infrastructure). Excellent communication skills and the ability to collaborate effectively across internal teams while working directly with customers. - This is remote-based position in the Dallas, TX Metro area* Core responsibilities: - Customer Service Delivery & SLA Ownership - Act as the service‑level owner for assigned customer relationships. - Proactively manage customer satisfaction, escalations, and retention. - Represent customer requirements internally to drive continuous product and service improvement. - Own the end‑to‑end service delivery performance for assigned accounts. - Ensure compliance with response time, resolution time, and return‑to‑operation (RTO) SLAs. - Lead corrective and preventive actions to improve service quality and operational reliability. - Field Service Leadership & Technical Support Management - Lead, coach, and develop internal technical support engineers while partnering closely with internal Tier 3 resources. - Oversee field service dispatch, onsite response execution, and first‑time‑fix performance. - Ensure appropriate skill coverage, training plans, and readiness across the service organization. - Define and maintain escalation paths, workflows, and case‑handling standards. - Execute performance management, coaching, and employee development planning. - Outsourced Service Management - Manage and monitor performance of outsourced Tier 1 and Tier 2 technical support, parts, and field service providers. - Ensure parts availability and on‑time logistics execution to meet contractual service SLAs. - Define and coordinate spare parts strategies, emergency shipments, and logistics partnerships. - Incident & Return‑to‑Operation Management - Own the return‑to‑operation process for critical customer and system incidents. - Coordinate cross‑functional teams to restore service safely, quickly, and effectively. - Lead major incident reviews, ensuring timely root cause analysis (RCA) completion and closure of follow‑up actions. - Service Agreements & Revenue Support - Support service agreement renewals, expansions, and new service opportunities. - Ensure accurate delivery of contractual entitlements and service commitments. - Identify and recommend opportunities for service expansion based on customer needs and usage patterns. Education & Experience - Minimum 5 yrs. experience in networking systems or communications industry with working experience in technical positions. - BS/MS engineering/sciences/photonics or equivalent degree. - MBA is a bonus. Skills - Demonstrated leadership capabilities. - Strong interpersonal, teamwork, and problem‑solving skills. - Proven ability to collaborate effectively across Coherent Corp. business units and divisions. Working Conditions - Normal office conditions. - Comfortable operating in fast-paced business environment. - Willingness to travel to domestic Coherent and customer sites as needed (~20% estimated). - Limited international travel may be required. - This is remote-based position in the Dallas, TX Metro area* Physical Requirements - Must be able to do occasional light lifting (max 25 lbs.) Safety Requirements All employees are required to follow the site EHS procedures and Coherent Corp. Corporate EHS standards. Quality and Environmental Responsibilities Depending on location, this position may be responsible for the execution and maintenance of the ISO 9000, 9001, 14001 and/or other applicable standards that may apply to the relevant roles and responsibilities within the Quality Management System and Environmental Management System. Culture Commitment Ensure adherence to company's values (ICARE) in all aspects of your position at Coherent Corp.: Integrity - Create an Environment of Trust Collaboration - Innovate Through the Sharing of Ideas Accountability - Own the Process and the Outcome Respect - Recognize the Value in Everyone Enthusiasm - Find a Sense of Purpose in Work Coherent Corp. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law.

Title: Consulting Manager Job Description: - LocationNew York / United States - Job categoryConsulting - Work modelWork from Home Liquidity Risk Business Analyst About Cognizant Consulting Cognizant Consulting is more than Cognizant’s consulting practice—we’re a global community of 5,000+ experts dedicated to helping clients reimagine their business. Blending deep industry expertise with technology advisory capabilities, we deliver innovative solutions to Fortune 500 clients. Now, we’re looking for our next colleague to help shape what’s next. Could it be you? About the role As a Liquidity Risk Business Analyst, you will make an impact by advising clients on complex regulatory, risk, and technology initiatives, translating business and regulatory requirements into high-quality, scalable delivery solutions. You will be a valued member of Cognizant Consulting and partner closely with clients, delivery teams, and technology stakeholders across engagements. In this role, you will: - Advise clients on complex business, technology, and regulatory challenges, with a strong focus on Liquidity Risk and FR2052a reporting - Translate business and regulatory requirements into functional, technical, and user interface designs that meet performance, quality, and compliance standards - Lead and contribute to application and systems development efforts, including solution design, estimation, testing strategy, and release planning - Collaborate with stakeholders across business, infrastructure, and technology teams to coordinate testing, deployments, and production support across multiple environments - Contribute to project management activities, including scoping, estimation, risk identification, and mitigation planning, while overseeing quality of technical deliverables Work model We strive to provide flexibility wherever possible. Based on this role’s business requirements, this is a remote position open to qualified applicants in the United States. Regardless of your working arrangement, we are committed to supporting a healthy work-life balance through our wellbeing programs. The working arrangements for this role are accurate as of the date of posting and may evolve based on project and client requirements. We will always be clear about role expectations. What you must have to be considered: - 7+ years of management consulting experience, with 2+ years (ideally 4+) leading digital technology or business-technology consulting teams - Hands-on experience with Liquidity Risk and FR2052a regulatory reporting - Strong SQL development experience using SQL Server 2012 or later - Advanced knowledge of system analysis, application design, testing, and delivery across the software development lifecycle - Proven experience leading or managing analysis, design, testing, deployment, and production support for large, complex initiatives These will help you succeed: - Experience acting as a subject matter expert and trusted advisor to clients and internal stakeholders - Strong knowledge of QA methodologies, test strategy development, and defect management for complex environments - Ability to identify cross-project and cross-release risks and recommend effective mitigation strategies - Experience coaching team members and serving as a reference point for delivery best practices - Awareness of external industry trends related to risk, regulatory reporting, and digital technology We’re excited to meet people who share our mission and can make an impact in a variety of ways. Don’t hesitate to apply—even if you only meet the minimum requirements. Your transferable experience and perspective matter. Compensation The annual salary for this position is between $110,000 – $129,500, depending on experience and qualifications. This role is also eligible for Cognizant’s discretionary annual incentive program, subject to performance and plan terms. Benefits - Medical, dental, vision, and life insurance - 401(k) plan and company contributions - Employee stock purchase program - Paid time off and company holidays - Paid parental leave and fertility assistance - Learning and development programs and certifications - Employee assistance and wellbeing programs Cognizant is always looking for top talent. We are searching for candidates to fill future needs within the business. This job posting represents potential future employment opportunities with Cognizant. Although the position is not currently available, we want to provide you with the opportunity to express your interest in future employment opportunities with Cognizant. If a job opportunity that you may be qualified for becomes available in the future, we will notify you. At that time you can determine whether you would like to apply for the specific open position. Thank you for your interest in Cognizant career opportunities. The Cognizant community: We are a high caliber team who appreciate and support one another. Our people uphold an energetic, collaborative and inclusive workplace where everyone can thrive. - Cognizant is a global community with more than 300,000 associates around the world. - We don’t just dream of a better way – we make it happen. - We take care of our people, clients, company, communities and climate by doing what’s right. - We foster an innovative environment where you can build the career path that’s right for you. About us: Cognizant (Nasdaq: CTSH) is an AI Builder and technology services provider, building the bridge between AI investment and enterprise value by building full-stack AI solutions for our clients. Our deep industry, process and engineering expertise enables us to build an organization’s unique context into technology systems that amplify human potential, realize tangible returns and keep global enterprises ahead in a fast-changing world. See how at www.cognizant.com or @cognizant. Cognizant is an equal opportunity employer. Your application and candidacy will not be considered based on race, color, sex, religion, creed, sexual orientation, gender identity, national origin, disability, genetic information, pregnancy, veteran status or any other characteristic protected by federal, state or local laws. If you have a disability that requires reasonable accommodation to search for a job opening or submit an application, Compensation information is accurate as of the date of this posting. Cognizant reserves the right to modify this information at any time, subject to applicable law. Applicants may be required to attend interviews in person or by video conference. In addition, candidates may be required to present their current state or government issued ID during each interview.

Title: Health Care Manager (Pediatric) Location: Pittsburgh United States Job Description: Job ID: 7823742628 Status: Full-Time Regular/Temporary: Regular Shift: Day Job Work Arrangement: Remote Facility: UPMC Health Plan Department: Medical Mgmt Medicaid Union Position: No Salary Range: $ 27.89-48.21 USD UPMC Health Plan is hiring a full-time Pediatric Health Care Manager to support the Medical Management Medicaid team. This position will predominantly work from home and primarily work standard daylight hours, Monday through Friday with intermittent evening hours as needed. The team is based out of downtown Pittsburgh, but team members may reside anywhere in Pennsylvania. Occasional local travel may be required in the future. The Health Manager ensures continuity and coordination of care for Health Plan members with chronic conditions and complex health needs. Responsibilities: - Provides members, providers, and other stakeholders with information concerning benefits and coverage, and provides accurate information to members and families. - Monitors and evaluates effectiveness and outcome of treatment plans, restructures as necessary to provide optimal clinically appropriate services with a goal of maintenance in the community at the least restrictive level of care and maximal use of community supports and resources. - Works with Member Services, Network Management and Quality Management staff to assure that systematic revisions to improve services are developed and implemented. - Utilizes supervision by identifying and reporting to supervisor clinical, utilization and outcomes issues. - Preserve confidentiality of the member. - Develop and coordinate an individualized treatment plan with the member, member’s family, and providers. - Evaluate the effectiveness of the treatment plan and identify gaps in service. Make recommendations for changes when indicated. - Assist in the development and review of training materials for staff, other UPMC Health Plan departments, and network providers. - Independent problem solving based on sophisticated knowledge of in-plan services, the provider network, member services policies, members’ rights and responsibilities, and the operating practices of the organization. - Follow-up with the member according to established timeframes to monitor their care to assess whether quality care is being provided in an appropriate setting. - Perform duties and responsibilities in accordance with the philosophy and standards of UPMC Health Plan, including conveying courtesy, respect, enthusiasm, and a positive attitude through contacts with staff, health plan members, peers, and external contacts. - Identifies provider issues and recommendations for improvement. - Contact potential case management members to determine if there is a need for case management intervention. - Receives and responds to complex calls regarding requests for services or resolution of complex issues. - Ability to propose and implement creative solutions to member problems and to achieve a high level of member satisfaction with services. - Performs clinical reviews, service authorization and care coordination (or oversight and supervision) for all Health Plan members receiving services. - Complete Annual Competencies including Ethics and Compliance, HIPAA, Safety, Fraud and Abuse and Confidentiality/Privacy and Security Awareness. - Provide reports on case management cases or activities as requested. - Perform in accordance with system-wide competencies/behaviors. - Appropriate documentation in the care management documentation system including assessments, problems, goals and interventions. - Assumes responsibility for health plan member’s access to in-plan and/or supplemental services as medically indicated - Interfaces with and refers members to community-based resources and other supportive services as appropriate. - Maintains an understanding of behavioral health benefits and remains current on covered or in-plan services, benefit limitations, exclusions, and behavioral health management policies and procedures. - Participate in integrated care team meetings in a cross-cultural environment to coordinate transitions of care, discharge planning, benefit coverage, conflict resolution and resource needs. - Conduct comprehensive assessment of needs and coordination of care activities for individuals with primary diagnosis of alcohol or substance use addiction Qualifications: - Master’s degree in human service field plus licensure required or Licensed Pennsylvania RN with 6-8 years clinical experience required - Preference will be given to those with licensure in a human services field (LSW, LCSW or LPC) - Five years of experience in clinical, care coordination, and/or case management required. - Pediatric experience highly preferred. - Three years of experience in a managed care environment preferred. - General knowledge of best practices in health care, emphasizing work with special needs populations and in provider systems. - Ability to interact with physicians and other health care professionals in a professional manner required. - Computer proficiency required. - Experience with Microsoft office products preferred. - Excellent verbal and written communication and interpersonal skills required. - Knowledge of community resources required. Licensure, Certifications, and Clearances: - Registered Nurse (RN) or Social Services Licensure (LSW, LCSW, LPC) - Licensure in other states as assigned - Case management certification or approved clinical certification preferred UPMC is an Equal Opportunity Employer/Disability/Veteran