Product Support Lead Location: Elizabeth United States hybrid R0158941 Full time Job Description: Amentum is seeking an experienced Product Support Lead to support Soldier Lethality Picatinny Arsenal, New Jersey. This position may be remote, hybrid or on-site based on the needs of the client and the qualifications of the candidate. This position is designed to administer the key oversight and management tasks of the Product Support Manager (PSM), with the Director of Logistics providing final sign-off on all inherently governmental functions. This position requires a senior-level expert who can manage complex programs and provide strategic recommendations. This position is not yet funded, position contingent upon funding award. Other duties may be assigned to support client and contract deliverables. Job Duties and Responsibilities: - Develop, update, and maintain the Product Support Strategy (PSS) and Life Cycle Sustainment Plan (LCSP). - Develop and provide logistics and product support input for all acquisition documents. - Conduct cost-benefit analyses to validate the product support strategy and inform decisions. - Manage the implementation of the approved product support strategy across the portfolio. - Lead and coordinate a team of product support integrators and providers. - Oversee the development of milestone schedules for all Integrated Product Support (IPS) activities. - Monitor and analyze reliability, availability, and maintainability (RAM) data to recommend improvements. - Serve as the lead advisor to the Director of Logistics on the status of product support and sustainment issues. - Chair or co-chair the Product Support Management Integrated Product Team (IPT). - Maintain liaison with PEO Soldier, TACOM, CECOM, DEVCOM, and other key organizations. - Review and provide recommendations on Engineering Change Proposals (ECPs) and their impact on logistics. - Identify and analyze diminishing manufacturing sources and material shortages (DMSMS) and recommend solutions. - Prepare briefings and materials for the Director of Logistics to use at milestone reviews and budget hearings. Required Qualifications: - 10+ years of experience in DoD acquisition logistics, with at least 5 years serving in a leadership role such as a senior Product Support Integrator (PSI), Logistics Manager, or Deputy PSM for a major weapon system. - Must be able to obtain and maintain a US Government Secret Clearance. Please note that U.S. citizenship is required to obtain a Secret Clearance. - Recognized as a technical/functional authority in Army acquisition logistics and life cycle management. - Mastery of the policies, concepts, and theories of logistics management (e.g., DoDI 5000 series, AR 700-127). - Expertise in developing, updating, and implementing a Life Cycle Sustainment Plan (LCSP) and Product Support Strategy (PSS). - Leadership & Stakeholder Management: Proven ability to lead Integrated Product Teams (IPTs), facilitate meetings, and build consensus among a wide variety of stakeholders with competing priorities. - Communication: Exceptional written and verbal communication skills, with the ability to succinctly and effectively communicate complex logistics issues to multiple levels of authority. - Data Analysis & AI: Experience leveraging AI tools and advanced data analytics to manage large troves of logistics data, improve sustainment strategies, and generate insights. Preferred Qualifications: - Previous familiarity working with a Life Cycle Sustainment Plan. - Possess expertise in Microsoft Office suite of products (Word, Excel, PowerPoint, etc.) - Prior military experience with new equipment training or fielding. - Previous experience as a product support provider. - Bachelor's Degree or Defense Acquisition University related to Life Cycle Logistics.

Title: Product Manager - Healthcare (Remote) Location: United States United States Job Description: Reporting to the Experian Health Product leadership team, the Product Manager will own the strategy, roadmap, and delivery of a Transaction Gateway platform and a centralized data repository supporting eligibility, demographic, and coverage data. This role will define how data is ingested, normalized, and accessed across systems, and how transactions are routed and processed. The ideal candidate will operate as the product owner of this domain-setting direction, making tradeoffs, and partnering closely with engineering and stakeholders to deliver scalable, high-impact platform capabilities. You'll have opportunity to: - Own the roadmap for a transaction processing platform and centralized data repository - Define requirements for ingesting, storing, and serving eligibility and demographic data from external partners (e.g., clearinghouses) - Manage transaction routing logic and processing workflows via internal tools/UI - Partner with engineering to build and maintain scalable data pipelines and APIs - Translate data flows, mappings, and business rules into detailed product requirements - Monitor and improve data quality, transaction success rates, and system performance - Collaborate with internal stakeholders to ensure platform capabilities meet downstream needs Qualifications - 4+ years of Product Management experience in a platform, data, or integration-focused role - 2+ years of experience working with transaction-based systems or data pipelines (e.g., APIs, event processing, or batch data flows) - 2+ years of experience working with structured data formats such as XML or JSON in a product or technical capacity - 2+ years of experience in healthcare, health tech, or revenue cycle domains - 2+ years of experience working with healthcare data standards (e.g., X12, FHIR) or equivalent experience working with complex industry-standard data formats - Demonstrated experience working with external data partners (e.g., clearinghouses, vendors, or third-party integrations) - Experience writing detailed product requirements, including user stories and acceptance criteria, for engineering teams· - Experience working on internal platforms or shared services used by multiple teams - Experience with data quality, data governance, or system-of-record platforms - Familiarity with eligibility and demographic data workflows Additional Information Benefits/Perks: - Great compensation package and bonus plan - Core benefits including medical, dental, vision, and matching 401K - Flexible work environment, ability to work remote, hybrid or in-office - Flexible time off including volunteer time off, vacation, sick and 12-paid holidays At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces 2024 (Fortune Top 25), Great Place To Work 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others. Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity. Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity.

Title: Senior Product Manager, Recommendations Location: New York United States Job Description: Teamwork makes the stream work. Roku is changing how the world watches TV Roku is the #1 TV streaming platform in the U.S., Canada, and Mexico, and we've set our sights on powering every television in the world. Roku pioneered streaming to the TV. Our mission is to be the TV streaming platform that connects the entire TV ecosystem. We connect consumers to the content they love, enable content publishers to build and monetize large audiences, and provide advertisers unique capabilities to engage consumers. From your first day at Roku, you'll make a valuable - and valued - contribution. We're a fast-growing public company where no one is a bystander. We offer you the opportunity to delight millions of TV streamers around the world while gaining meaningful experience across a variety of disciplines. About the Team Roku's Recommendations team powers nearly all Roku-controlled UI surfaces, presenting content, apps, and offers through personalized browse pages, carousels, rows, and destination experiences across 100+ surfaces. The system matches over 100M viewers to millions of entertainment entities daily, optimizing for user engagement, monetization, and long-term platform health. About the Role We are looking for a Senior Product Manager to own and drive critical product areas within Recommendations. In this role, you will be responsible for defining product strategy, leading experiments, and delivering measurable outcomes that drive viewer engagement KPIs and business model outcomes (for ad-supported, subscription, and TVOD/PVOD), through the ML/AI recommendations ecosystem. This is a high-ownership, high-visibility role. You will operate across multiple surfaces and partner closely with engineering, UX, data science, content, business, and cross-functional PMs to shape how Roku's recommendations platform serves users and the business. For New York Only - The estimated annual salary for this position is between $195,000 - $303,000 annually. Compensation packages are based on factors unique to each candidate, including but not limited to skill set, certifications, and specific geographical location. This role is eligible for health insurance, equity awards, life insurance, disability benefits, parental leave, wellness benefits, and paid time off. What You'll Be Doing - Define and own the product strategy and roadmap for your area within Platform Recommendations, with a focus on maximizing user engagement and business value across all monetization models - Identify unique problem spaces across surfaces and develop strategic recommendations backed by data and analysis - Drive material outcomes from strategic themes: Drive material outcomes from strategic themes through deep, independent analysis, quantified impact, coherent recommendations, and leadership-ready proposals - Articulate customer and business problems clearly: Articulate customer and business problems clearly, evaluate options and trade-offs, and develop sequenced roadmaps that move the ball forward strategically - Lead KPI definition and defense: propose clear primary decision metrics and supporting metrics for every initiative, especially in ambiguous domains where north-star KPIs are not easily defined - Own experiment design end-to-end: define test contracts and hold the line on experimental rigor - Drive experiments to decisions: ensure every test is tied to a concrete decision or roadmap change, and prevent KPI drift by proactively aligning stakeholders - Move fast and demonstrate extreme ownership of outcomes: actively track, unblock, and push for value, and propose concrete options when faced with trade-offs - Maintain 100% lockstep with partners: Maintain 100% lockstep with partners in ML Research and Engineering, Merchandising, and Analytics with detail orientation and ensure alignment on strategy, outcomes and requirements/timelines - Communicate with clarity and conciseness: Communicate with clarity and conciseness, with high signal-to-noise in written documents, messaging, presentations and verbal discussions - Proactively keep stakeholders informed: Proactively keep stakeholders informed of progress, risks, and blockers with specific impacts, options and recommended paths We're Excited If You Have - 7+ years of product management experience, ideally in recommendations, personalization, search/discovery, or ML/AI-driven product areas - Strong analytical rigor: comfort with experiment design, A/B testing, statistical significance, and metric frameworks. Ability to define, defend, and prevent drift on KPIs - Proven ownership and bias to action: track record of driving complex, ambiguous initiatives end-to-end - from problem framing through strategy to shipped outcomes. You escalate early, propose alternatives, and don't let work stall - Technical depth: experience working closely with ML engineers and data scientists on ranking, optimization, and signal-based systems. Ability to engage meaningfully in technical discussions about model performance, feature engineering, and system architecture - Excellent cross-functional leadership: demonstrated ability to influence and drive alignment across engineering, data science, design, business, and content teams without direct authority - Outcome-oriented experimentation mindset: experience designing and running experiments that drive real product and business decisions - Clear, concise communicator: strong written and verbal skills; ability to present strategy, trade-offs, and recommendations to executive leadership - Experience in streaming, media, entertainment, or large-scale content platforms - Familiarity with recommendation systems, content ranking, collaborative filtering, or personalization at scale (100M+ users) - Experience with GenAI/LLM applications in product discovery, content understanding, or signal generation - Experience operating across multiple product surfaces (TV, mobile, web) with different user behaviors and constraints - BS/MS in a quantitative field (engineering, CS, mathematics); MBA a plus Our Hybrid Work Approach Roku fosters an inclusive and collaborative environment where teams work in the office Monday through Thursday. Fridays are flexible for remote work except for employees whose roles are required to be in the office five days a week or employees who are in offices with a five day in office policy. Benefits Roku is committed to offering a diverse range of benefits as part of our compensation package to support our employees and their families. Our comprehensive benefits include global access to mental health and financial wellness support and resources. Local benefits include statutory and voluntary benefits which may include healthcare (medical, dental, and vision), life, accident, disability, commuter, and retirement options (401(k)/pension). Employees are supported in taking time off, in accordance with local leave policies and other personal needs to support their evolving work and life needs. It's important to note that not every benefit is available in all locations or for every role. For details specific to your location, please consult with your recruiter. Accommodations Roku welcomes applicants of all backgrounds and provides reasonable accommodations and adjustments in accordance with applicable law. If you require reasonable accommodation at any point in the hiring process. The Roku Culture Roku is a great place for people who want to work in a fast-paced environment where everyone is focused on the company's success rather than their own. We try to surround ourselves with people who are great at their jobs, who are easy to work with, and who keep their egos in check. We appreciate a sense of humor. We believe a fewer number of very talented folks can do more for less cost than a larger number of less talented teams. We're independent thinkers with big ideas who act boldly, move fast and accomplish extraordinary things through collaboration and trust. In short, at Roku you'll be part of a company that's changing how the world watches TV. We have a unique culture that we are proud of. We think of ourselves primarily as problem-solvers, which itself is a two-part idea. We come up with the solution, but the solution isn't real until it is built and delivered to the customer. That penchant for action gives us a pragmatic approach to innovation, one that has served us well since 2002. By providing your information, you acknowledge that you want Roku to contact you about job roles, that you have read Roku's Applicant Privacy Notice, and understand that Roku will use your information as described in that notice. If you do not wish to receive any communications from Roku regarding this role or similar roles in the future.

Title: Product Support Associate (USA) Location: Remote Mountain or Pacific time zones Type: Full Time Workplace: remote Category: Product Support Job Description: Role Overview As a Product Support Associate, you are a front-line technical expert for customers using DroneDeploy’s drone flight, 360 capture, and mapping tools. You’ll own issues from intake to resolution—troubleshooting across mobile, web, and field workflows, and surfacing patterns that point to product or process improvements. Reporting to the Manager of Product Support, your work keeps customers productive on high-stakes projects and feeds real customer signals back into how we build and support the platform. We champion diversity and encourage candidates of all backgrounds to apply—even if they don't meet every listed qualification. Share your distinctive strengths with us; we're keen to understand the unique perspectives you bring to the table. Work Environment - Work Model: This role is fully remote for candidates located in the Mountain or Pacific time zones only. Employees are expected to work from home with reliable internet and maintain availability during the team’s core business hours. - Business Travel: Occasional domestic travel is expected a few times per year for company events, training sessions, and team onsites. - AI tooling: This role is expected to use AI tooling thoughtfully to improve research, troubleshooting, documentation, and response quality while maintaining accuracy and sound judgment in customer communications. Responsibilities - Resolve customer tickets via email, chat, and phone in Zendesk, meeting SLAs while keeping responses crisp, accurate, and on-brand. - Diagnose issues across flight planning, drone and 360 capture, uploads, processing, and visualization, using logs, screenshots, and context to get to root causes. - Spot recurring themes and edge cases, and escalate clearly to Product, Engineering, or Technical Support with sharp summaries and reproduction steps. - Write and update customer-facing help content and internal runbooks that make the next issue faster and easier to solve. - Use AI-enabled and standard support tools to research issues, summarize threads, and draft strong responses, then refine them based on your own judgment and customer context. - Handle tough conversations with calm, empathy, and de-escalation skills that keep relationships strong even when customers are under pressure. - Contribute to small projects that sharpen team operations, from improving macros and workflows to refining how we measure and report support performance. Requirements - At least one year as a commercial drone pilot or a degree/certificate in GIS, Geomatics, or a closely related geospatial field. - Strong troubleshooting instincts and structured thinking—you’re comfortable breaking problems into steps, testing hypotheses, and explaining what you did. - Proven ability to manage a ticket queue: prioritize well, follow through, and keep customers and teammates in the loop without heavy day-to-day oversight. - Excellent written and verbal communication; you can turn technical details into clear, straightforward guidance. - Demonstrated empathy and composure in customer-facing roles, especially when users are frustrated or facing time-sensitive field conditions. - Curiosity and a learning mindset—you like new tools, new workflows, and understanding how customers actually use the product. - Ability to consistently work an early-day schedule aligned to Pacific or Mountain Time (for example, ~7:00 a.m–4:00 p.m. PT or 8:00 a.m.–5:00 p.m. MT), Monday through Friday, plus occasional travel for events or training. - Drone Certification: For this position, obtaining a USA–Part 107 license is essential within the first 90 days of employment and must be maintained for the entirety of tenure in the role. - Nice to have (not required): experience in construction, surveying, agriculture, energy, or facilities; experience with 360 cameras, RTK/PPK, GIS/CAD/photogrammetry tools; familiarity with APIs/SSO/SQL, JIRA, Confluence, Zendesk, Google Workspace; fluency in another language (e.g., Korean, Japanese, Spanish, Portuguese); interest in photography or imaging. Why Join DroneDeploy? - Help customers do meaningful work—using drones, robots, and 360 cameras to safely capture data, reduce rework, and keep complex projects on schedule. - Build rare, in-demand expertise at the intersection of drones, geospatial data, and 3D reality capture, with exposure to RTK/PPK, photogrammetry, and industry-specific workflows. - Grow into deeper technical, customer, or product paths (Technical Support, Customer Success, Services, Product, and more) as you expand your skills. - Influence product quality by turning real ticket patterns into clear input for Engineering and Product, not just “closing cases.” - Work in a modern, AI-enabled support environment that prizes smart tooling, sharp thinking, and concise, high-impact communication—without sacrificing empathy. - Enjoy the flexibility of a U.S.-remote role plus the connection of periodic in-person company and team gatherings. #LI-Remote We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.