• Design, implement, and maintain core systems and services that support our platform’s reliability, performance, and scalability. • Build automation and tooling that reduce operational overhead, improve developer workflows, and enforce system-level consistency. • Develop integrations between our systems and external platforms (e.g., billing, CRM, authentication, analytics). • Improve observability, monitoring, and alerting across services to ensure strong operational visibility. • Architect and maintain infrastructure components (e.g., distributed services, data pipelines, deployment automation). • Contribute to security-focused systems work, such as permissions controls, access flows, and auditability. • Troubleshoot issues across services and layers, backend, infrastructure, and occasionally frontend, taking full ownership from diagnosis to resolution. • Jump into frontend code as needed to close the loop on system-level changes or fix issues that block broader system reliability.

• Serve as the principal IT engineer to provide engineering expertise and guidance for the design, development, implementation, and sustainment of IT solutions that enhance overall system performance and availability. • Act as primary liaison between NAVSUP OIS customer and third-party cloud broker (NAVAIR) in operational maintenance of the NAVSUP OIS Cloud architecture and ecosystem, to include access, cost estimation, service requests, and new resource requests • Assists in development of agile methodology (SAFe, Scrum, Scrum of Scrums, Kanban, DevSecOps). This includes backlog structure and management, governance/change control, and other key processes that lead the execution at the portfolio level. • Conduct engineering system development tasks including system requirements analysis, system architecture and design, preliminary design, critical design, system integration, formal verification, and formal validation. • Perform Requirements Analysis Engineering and other system engineering practices. • Produce technical documentation in support of engineering solutions that include, but are not limited to, architectural drawings, detailed design specifications, and thorough implementation instructions • Assist with operational, technical tool standardization, maintenance of CI/CD pipelines, and system and services views for architectures using applicable Navy set security standards. • Maintain standards compliance • Guide and assist DevOps/DevSecOps teams with pipeline best practices and tool selection • Develops, updates, and maintains program of record documentation. • Manages and monitors all installed systems and infrastructure • Assist with the installation, configuration, testing, and maintenance of operating systems, application software and system management tools • Pro-actively ensures the highest levels of systems and infrastructure availability • Monitor and test application performance for potential bottlenecks, identify possible solutions, and work with developers to implement those fixes • Maintain security, backup, and redundancy strategies • Guide and assist team in writing and maintaining custom scripts to increase system efficiency and lower the human intervention time on any tasks

Role Description We are looking for a motivated Cloud Operations Engineer to support our SaaS platform's infrastructure. Working as part of the CloudOps team, you will collaborate with Software Engineering to implement, automate, and maintain the AWS environments that power our software. You’ll leverage your Windows Systems Administration background to help transition legacy components into modern, automated cloud workflows while ensuring our production environment remains stable, secure, and performant. - Collaborative Implementation: Work alongside Software Engineering to deploy and configure the AWS resources required for new product features, ensuring they align with established platform standards. - Infrastructure Automation: Develop and update Infrastructure-as-Code (IaC) templates (Terraform or CloudFormation) to manage our SaaS environments, moving away from manual configurations to repeatable automation. - Environment Support: Manage and troubleshoot the health of our Windows based cloud instances, ensuring high availability for our customer base. - Deployment Support: Assist in managing CI/CD pipelines to facilitate smooth code releases. Help troubleshoot deployment failures to ensure minimal impact on the development lifecycle. - Proactive Monitoring: Configure and maintain monitoring, logging, and alerting systems (such as CloudWatch) to provide visibility into platform performance and identify potential issues before they impact users. - Security & Compliance Tasks: Implement security best practices as directed, including managing IAM roles, VPC configurations, and security group updates to maintain a hardened SaaS posture. - Resource Optimization: Monitor resource utilization and assist in executing cost-optimization tasks, such as decommissioning unused resources or adjusting instance types for better efficiency. - Incident Support: Participate in the incident management process by investigating technical alerts, performing initial root-cause analysis, and coordinating with senior engineers and developers for resolution. - Continuous Learning: Stay current on AWS services and DevOps tools, contributing to the team’s documentation and helping to refine internal operational processes. - Availability: Participate in a team on-call rotation and perform scheduled after-hours technical work to support platform stability and high-priority maintenance. Qualifications - AS or BS degree in Computer Science, Engineering, or related area, and/or an equivalent combination of education and experience. - 2+ years of hands-on experience with cloud infrastructure and services. Requirements - Strong understanding of cloud security principles and best practices. - Proficiency in Infrastructure-as-Code (IaC) tools such as Terraform or CloudFormation. - Hands-on experience supporting MSSQL environments, including a solid understanding of database fundamentals and maintenance. - Strong scripting skills in PowerShell and Python to automate operational tasks. - Excellent communication, interpersonal, and problem-solving skills. - Strong focus on exceptional customer service. - Aptitude and desire to work in a highly collaborative, self-organizing, team environment. - Highly organized & accurate. Benefits - Health insurance - Paid holidays - Paid time off - 401k retirement savings plan and company match with pre-tax and ROTH options - Dental insurance - Vision insurance - Employer paid disability insurance - Life insurance and AD&D insurance - Employee assistance program - Flexible spending accounts - Health savings account with employer contributions - Accident, critical illness, hospital indemnity, and legal assistance - Adoption assistance - Domestic partner coverage - Mindex Perks - Tickets to local sporting events - Teambuilding events - Holiday and celebration parties - Professional Development - Leadership training - License to Udemy online training courses - Growth opportunities

• Own end-to-end delivery of assigned scope, including: A customer migration wave or A core enablement workstream critical to migration success • Build and manage detailed project plans, dependencies, milestones, and delivery timelines • Proactively manage risks, issues, assumptions, and decision tracking • Act as the primary PM for assigned customers • Coordinate with Customer Success, Professional Services, Managed Services, or Partners • Ensure deliverables meet readiness criteria for downstream migration waves • Adhere strictly to the program’s reporting and execution framework • Provide consistent, accurate status, dependency, and risk reporting • Escalate cross-workstream impacts that could affect customer migration timelines • Contribute to continuous improvement and readiness-to-execution transition efforts