Title: Manager, Marketing Data Strategy & Activation Job Description: Job Title: Manager, Marketing Data Strategy & Activation Location: Nashville Gulch / Remote Company: Asurion Overview Asurion is seeking a Manager-level individual contributor to lead Marketing Data Strategy and Activation across our portfolio of protection programs. This role sits within the Marketing organization and is responsible for ensuring data is effectively leveraged to power customer engagement, personalization, and campaign performance. You will translate lifecycle marketing strategies into actionable audience, measurement, and optimization plans. Working closely with Lifecycle Marketing, Platform, and Data partners, you will lead hands-on campaign execution and optimization for lifecycle marketing programs and improve how data informs campaign decisions. This role is ideal for someone who combines strong marketing acumen with technical fluency and thrives in turning data into customer impact. Key Responsibilities Marketing Data Strategy & Activation - Own the end-to-end enablement of data for marketing use cases, including audience creation, segmentation, and personalization - Translate marketing strategies (lifecycle, acquisition, retention) into data requirements that power execution - Ensure reliable and scalable data flows into marketing platforms (CRM, CDP, email, SMS) to support campaign activation - Partner closely with marketing teams to optimize targeting, timing, and messaging through data - Continuously improve how customer data is used to drive engagement and conversion - Ensure data quality and governance for marketing use cases Marketing Performance & Insights - Deliver actionable insights that inform campaign strategy, customer segmentation, and business growth - Develop recurring reporting and performance readouts that help marketers assess results and make faster decisions - Analyze customer behavior and campaign outcomes to identify opportunities for optimization - Support test-and-learn frameworks (A/B testing, segmentation strategies, etc.) - Translate data into clear recommendations that influence marketing decisions Cross-Functional Partnership - Serve as the data lead to the marketing team, representing marketing needs to data engineering and platform teams - Drive alignment on priorities, ensuring marketing use cases are supported in enterprise data roadmaps and platform evolutions - Communicate insights and data concepts in a way that is actionable for marketing stakeholders - Advocate for scalable, marketing-focused data solutions - Operate autonomously while staying aligned with marketing objectives Qualifications Required - 5+ years of experience in marketing analytics, campaign analytics, or data-driven marketing roles - Experience supporting email, SMS, push, or omnichannel lifecycle communication programs - Strong proficiency in SQL and working with customer, campaign, and behavioral datasets - Experience developing dashboards in Power BI or similar BI tools - Experience partnering with marketers to improve targeting, measurement, and campaign performance - Ability to translate marketing strategies into data-driven solutions - Strong understanding of customer data, campaign measurement, and marketing KPIs - Ability to clearly communicate findings to technical and business stakeholders - Ability to work cross-functionally and influence decisions without direct authority Preferred - Experience with CRM/CDP platforms and marketing activation tools - Familiarity with customer lifecycle marketing and personalization strategies - Experience partnering with Data Engineering to support marketing use cases - Experience in Google Analytics 4 (GA4) and other web analytics tools - Exposure to experimentation frameworks and test design What Success Looks Like - Marketing campaigns are more targeted, personalized, and effective - Marketers can easily access and activate the data they need - Customer insights directly inform marketing strategy and execution - Campaign performance improves through data-driven optimization - Marketing views you as a critical enabler of growth and engagement Why Join Asurion? At Asurion, you'll have the opportunity to directly impact how we engage with millions of customers. You'll work in a fast-paced, collaborative environment where your ability to unlock data and drive insights will shape meaningful business outcomes. NOTE: THIS JOB DESCRIPTION IS NOT DESIGNED TO COVER OR CONTAIN A COMPREHENSIVE LISTING OF ACTIVITIES, DUTIES OR RESPONSIBILITIES THAT ARE REQUIRED OF THE EMPLOYEE. DUTIES, RESPONSIBILITIES, WORKING CONDITIONS, PHYSICAL DEMANDS, AND ACTIVITIES MY CHANGE OR NEW ONES MAY BE ASSIGNED AT ANY TIME WITH OR WITHOUT NOTICE. ASURION PROVIDES EQUAL EMPLOYMENT OPPORTUNITIES TO ALL EMPLOYEES AND APPLICANTS FOR EMPLOYMENT AND PROHIBITS DISCRIMINATION AND HARASSMENT OF ANY TYPE WITHOUT REGARD TO RACE, COLOR, RELIGION, AGE, SEX, NATIONAL ORIGIN, DISABILITY STATUS, GENETICS, PROTECTED VETERAN STATUS, SEXUAL ORIENTATION, GENDER IDENTITY OR EXPRESSION, OR ANY OTHER CHARACTERISTIC PROTECTED BY FEDERAL, STATE OR LOCAL LAWS. THIS POLICY APPLIES TO ALL TERMS AND CONDITIONS OF EMPLOYMENT, INCLUDING RECRUITING, HIRING, PLACEMENT, PROMOTION, TERMINATION, LAYOFF, RECALL, TRANSFER, LEAVES OF ABSENCE, COMPENSATION AND TRAINING.

Title: Customer Success Manager Location Los Angeles, San Francisco, Austin Employment Type Full time Department Go to Market Job Description: About Truemed Truemed is building the payment infrastructure for better health. Our platform helps qualified consumers to use HSA/FSA funds on eligible health and wellness purchases while helping merchants unlock a powerful new growth channel through compliant eligibility and substantiation workflows. By removing the complexity around eligibility, compliance, and reimbursement, Truemed allows partners to offer seamless HSA/FSA purchasing experiences directly within their checkout flows. As Truemed scales, we are expanding the technical capabilities that power these integrations across ecommerce, payments, and healthcare systems. Why This Role Matters Truemed’s merchant network is growing rapidly across health and wellness verticals— fitness equipment, supplements, nutrition, recovery, sleep, and beyond. Each merchant that launches with Truemed needs hands-on guidance through onboarding, activation, and ongoing optimization to unlock the full value of HSA/FSA purchasing for their Customers. The Customer Success Manager is the merchant’s primary partner at Truemed. This role ensures that partners are onboarded efficiently, activated successfully, and supported with the data, campaigns, and co-marketing strategies that drive transaction volume and long-term retention. As Truemed’s merchant base scales, this role becomes the foundation of our partner experience. About the Role We are hiring a Customer Success Manager to own and grow a portfolio of Truemed merchant partners. You will manage the full merchant lifecycle—from onboarding and technical activation through ongoing engagement, co-marketing support, and performance optimization. Your portfolio will include a mix of mid-market and growth-stage health and wellness brands that are integrating Truemed into their checkout flows to accept HSA/FSA Payments. Day-to-day, you will be the primary point of contact for your merchants. You will guide them through implementation, coordinate co-marketing efforts with Truemed’s growth marketing team, analyze performance data to identify growth opportunities, and ensure every partner is set up to drive meaningful HSA/FSA transaction volume. This role reports to the Head of Customer Success and works cross-functionally with Sales, Marketing, Growth, Product, and Solutions Engineering. You will collaborate closely with the Sr. CSM team on shared playbooks, processes, and best practices. This is a hands-on role for someone who is organized, analytical, and genuinely passionate about helping merchants succeed while finding the next Truemed’s growing revenue opportunities. If you are excited to work with health and wellness brands, own partner relationships, and directly impact merchant growth—we want to hear from you. What You’ll Do - Own a portfolio of Truemed merchant partners across health and wellness verticals, managing the full lifecycle from onboarding through ongoing optimization - Serve as the primary point of contact for your merchants, building strong relationships with key stakeholders and providing responsive, high-quality support - Partner with Truemed’s growth marketing team to develop and execute co- marketing initiatives that drive consumer awareness and HSA/FSA adoption on merchant sites - Analyze merchant performance data—transaction volume, conversion rates, campaign results—to identify optimization opportunities and build data-driven growth plans - Proactively monitor merchant health across your portfolio, identifying risks early and developing action plans to improve engagement and retention - Manage multiple merchant accounts simultaneously, staying organized across onboarding timelines, campaign launches, and ongoing check-ins - Collaborate cross-functionally with Sales, Product, Solutions Engineering, and Growth to resolve merchant issues and surface product feedback - Identify expansion opportunities within your portfolio—additional product lines, deeper co-marketing commitments, new use cases - Contribute to the development of scalable CS processes, playbooks, and templates that improve efficiency and consistency across the team What Success Looks Like In this role, success means: - Partner engagement is high—merchants are responsive, participating in co-marketing initiatives, and actively growing their HSA/FSA transaction volume - You are consistently identifying and acting on optimization opportunities using performance data - Merchant retention across your portfolio is strong, with partners viewing Truemed as a valuable growth channel - Cross-functional teams receive timely, actionable feedback from your merchant interactions - You are contributing to scalable CS processes that improve the team’s ability to serve a growing merchant base Who You Are - A relationship builder who earns trust quickly and communicates with clarity and warmth - Organized and detail-oriented—you can manage a portfolio of accounts without letting things slip through the cracks - Analytical—you are comfortable working with data, building reports, and translating metrics into actionable insights - A proactive problem-solver who takes ownership of merchant issues and follows through to resolution - An effective communicator who can engage with merchant teams, brief internal stakeholders, and present performance updates with confidence - Collaborative—you thrive in cross-functional environments and enjoy working across Sales, Marketing, Product, and Engineering - Comfortable in a fast-paced startup environment where priorities shift and ownership is expected - Mission-driven—you believe in what Truemed is building and want to help merchants and consumers benefit from it Qualifications - 3-4+ years of experience in Customer Success, Account Management ideally in e-commerce, DTC, marketplace, or SaaS - Experience managing a portfolio of merchant or brand partner accounts through, activation, and ongoing engagement - Strong analytical skills—comfortable working with performance data, spreadsheets, and reporting tools to inform decisions - Excellent written and verbal communication skills - Demonstrated ability to manage multiple accounts and competing priorities with - Strong organizational skills - Experience working cross-functionally with Sales, Marketing, Product, or Engineering teams - Track record of building strong partner or client relationships that drive retention and growth Nice to Haves - Experience in health and wellness, fitness, nutrition, or supplement verticals - Background in fintech, healthtech, or regulated/compliance-driven workflows (HSA/FSA experience is a plus) - Familiarity with e-commerce platforms (Shopify, etc.) and payment infrastructure - Experience with CRM tools (HubSpot) and analytics platforms (Omni, Looker, - Tableau) - Experience supporting or executing co-marketing campaigns with partners Comp and benefits - Comp and equity in the top decile for Series A startups - Comprehensive medical, dental, and vision insurance with employer sponsored HSA contributions - 401(k) - Unlimited PTO - Coworking stipend - L&D Stipend - 2x/year company offsites and 2x/year team offsite Location - Los Angeles preferred / SF / Austin // Hybrid

• Gerir a carteira de clientes, garantindo retenção e expansão das contas • Estruturar e implementar a jornada do cliente • Desenvolver processos, fluxos e rotinas da área de Customer Success • Conduzir reuniões de acompanhamento, alinhamento e apresentação de resultados • Garantir alinhamento entre escopo contratado, entregas e percepção de valor do cliente • Identificar riscos de churn e atuar preventivamente • Mapear oportunidades de upsell e expansão da carteira • Organizar o fluxo de comunicação entre clientes e times internos • Estruturar indicadores e acompanhamento da saúde da carteira • Registrar informações e acompanhamentos em CRM • Coletar feedbacks estratégicos para melhoria contínua da operação e experiência do cliente • Apoiar o crescimento e amadurecimento da área de CS

Role Description As an IT Customer Success Manager, you will own the customer relationship in France and other French-speaking markets in Europe, from onboarding through technical consulting to long-term account management. We are looking for a PM/CSM hybrid mindset: someone with demonstrated success in implementation who can articulate their value and take full ownership of the user journey. - Onboarding New Customers - Running onboarding end to end, from setup and configuration to go-live - Training users so they can operate the platform confidently on day one - Project Management - Managing multiple implementation or rollout projects at the same time - Owning timelines, milestones and stakeholders communication - Supporting technical configurations, data migrations and integrations - Keeping project documentation and stakeholder updates current in Notion - Relationship Management and Communication - Building long-term customer relationships in France and French-speaking markets - Identifying and resolving issues before they escalate - Communicating clearly across customers, internal team and external partners - Customer Success & Support - Supporting customers over the long term, proactively rather than reactively - Identifying expansion opportunities and demonstrating measurable value for our customers - Acting as the technical point of contact and coordinating with the tech team on complex issues - Internal process improvement - Shaping how we scale customer success in France — from the processes we run to the templates and tools we use - Help developing scalable approaches for onboarding, customer support and project management Qualifications - At least 5 years of experience in customer success, IT project management or technical customer support, ideally in a SaaS environment - Experience with project management - A technical background with a solid understanding of software and data structures (for example, in development or data analysis) - Customer-centric approach, organisational ability and a structured, solution-oriented way of working - Strong interpersonal skills and the ability to effectively engage with diverse stakeholders - Solid Excel skills (data preparation or migration) and familiarity with Notion, HubSpot and Microsoft 365 - French at C2 level, English at minimum C1 level Requirements - Nice to Have - Basic knowledge of scripting or automation - Basic understanding of electrical engineering (for example, access control systems, IoT hardware or sensor integration) - Experience with accounting-related processes or ERP systems - Knowledge of the self-storage environment or SaaS industry - Curiosity about AI tools and a willingness to leverage them to improve workflows Benefits - Freelance remuneration depending on qualifications and experience - Flexible working hours and fully remote in France - An international team that values autonomy and clear communication - Direct influence on product and customer processes - Flat hierarchies and short feedback loops - Autonomy to run your own customer portfolio, with a strong internal team behind you when it gets complex - Owner-managed and financially secure, with no external investors Company Description Kinnovis builds facility management software for self-storage operators across Europe. Our headquarters are in Vienna and our team spans multiple countries. We are owner-managed and profitable, with no external investors, which means we make product decisions based on what customers need rather than what a board wants to see next quarter.