Role Description ISA is looking for a motivated Live Chat Agent to join our team in a full-time remote capacity. This entry-level position offers a fantastic opportunity to kick-start your career in the construction industry while providing exceptional customer support through live chat. In this role, you will be the first point of contact for our clients, assisting them with inquiries and providing solutions in real-time. Your contributions will be essential in enhancing customer satisfaction and supporting our mission to deliver outstanding service. - Respond promptly to customer inquiries via live chat - Provide accurate information regarding products and services - Resolve customer issues efficiently and effectively - Document customer interactions and feedback - Collaborate with team members to enhance service delivery - Identify and escalate complex issues to appropriate departments - Maintain up-to-date knowledge of company offerings - Assist in improving the live chat process and customer experience Qualifications - High school diploma or equivalent - Excellent written communication skills - Strong problem-solving abilities - Ability to multitask and manage time effectively - Proficiency in using chat software and customer support tools - Detail-oriented with a focus on customer satisfaction - Basic understanding of the construction industry is a plus - Willingness to learn and adapt in a fast-paced environment Company Description Join our team at ISA and embark on a journey of growth and innovation.

Role Description Are you a customer-focused professional who thrives in delivering exceptional service and building strong client relationships? We’re looking for a Home-Based Customer Experience and Operations Support to join our DCX team. In this role, you will support partner brands by managing orders, resolving concerns, and ensuring a seamless end-to-end customer experience while maintaining operational efficiency. This is a great opportunity to contribute to a growing organization while developing your skills in a fast-paced environment. Qualifications - Education: Bachelor's degree in Marketing, Communications, Business Administration, or any related field. - Experience: 1-2 years of direct Promotional, Customer Service, or Order Management role. - Language Proficiency: Strong verbal, written, and English communication skills. - Working Schedule: Ability to work overnight/graveyard shifts in Philippine time or within US operating hours. Requirements - Highly Detail-Oriented & Process-Driven: Ensures accuracy and consistency across tasks and systems. - Multi-System Navigation: Comfortable operating across multiple systems simultaneously. - Ownership & Accountability: Takes responsibility for tasks and delivers results with minimal supervision. - Proactive & Solutions-Oriented: Identifies issues early and contributes to process improvements. - Customer & Operations Balance: Maintains excellent customer experience while ensuring operational efficiency. - Core Customer Support + Ticketing: - Experience managing high-volume inboxes. - Ability to prioritize, tag, and triage tickets by urgency + order stage. - Strong written communication (clear, professional, efficient). - Experience meeting SLA requirements (Etsy / live chat responsiveness). - Ability to escalate issues appropriately (production, fulfillment, ops). - Order + Operations Support: - Experience with order management workflows (Order Desk, ShipStation, Finale, OMS tools). - Ability to troubleshoot order issues (failed orders, delays, address issues). - Comfortable handling backorders, reroutes, and fulfillment changes. - Strong attention to detail with order data and execution. - Marketplace + Wholesale Support: - Experience working with marketplaces (Shopify, Etsy, Amazon, Faire, MarketTime or similar). - Ability to manage tracking uploads and order maintenance. - Ability to manage end-to-end order support including data imports and account/database maintenance. - Experience supporting the unique requirements of wholesale/B2B customers. - Ability to manage account setup and customer onboarding. - Corporate / Bulk Order Coordination: - Ability to gather and validate detailed order components. - Experience generating quotes or coordinating pricing internally. - Strong judgment on when to escalate high-value opportunities. - Project management skills involving multiple internal stakeholders. - Returns + Issue Resolution: - Experience managing returns, refunds, and replacements. - Ability to investigate issues (damage, delays, missing items). - Balanced judgment between customer experience and company policy. - Data Accuracy + Systems: - High attention to detail across multiple systems. - Experience documenting issues, notes, and resolutions. - Ability to track trends and recurring problems. - Cross-Functional Communication: - Comfortable coordinating with Ops, Production, and Sales. - Ability to clearly communicate delays, risks, and priorities. - Accounts Receivable Support: - Experience with invoicing and payment tracking. - Comfortable reconciling payments and handling discrepancies. - Ability to manage terms, late payments, and customer follow-ups. Benefits - Salary Range: PHP 40,000 - 45,000. - Industry: Promotional Products. - Job Type: Full-time. - Work Shift: 8:00 AM - 5:00 PM EST (USA). - Workdays: Monday through Friday (USA). - Industry-leading salary packages. - Permanent work-from-home setup. - Company equipment provided. - Internet stipends upon regularization. - HMO Coverage. - PTO credits and service incentive leaves. - Major spring and winter company live events. - Monthly employee appreciation virtual events. - Company-provided career skills training courses. - A company culture focused on your personal and professional growth.

Role Description Esta é uma posição remota. We are currently looking for Dutch-speaking Customer Support Agents to join a fast-growing team. This is an exciting opportunity to work with leading global brands in the digital advertising space, supporting high-value clients and helping them grow their presence online. Main Responsibilities: - Provide support to high-level clients via chat, email, and phone. - Assist customers with the self-serve advertising platform and related tools. - Deliver pre- and post-sales support for digital advertising products. - Troubleshoot and resolve technical issues, such as bugs or delivery errors. - Communicate updates and resolutions to clients in a timely and professional manner. - Identify opportunities for customers to enhance their advertising performance. - Gather client feedback and share product insights to improve user experience. Qualifications - Fluency in Dutch (mandatory) and proficient English. - Strong communication, problem-solving, and interpersonal skills. - Basic technical proficiency and computer skills. - Ability to manage multiple tasks in a fast-paced environment. - A team player with a proactive and customer-oriented mindset. - Previous experience in customer support or digital marketing is valued but not required. Benefits - Competitive monthly salary - Performance-based bonuses - Health insurance and employee discounts - Meal allowance - Relocation support (for candidates moving from within Europe) - Full training provided and paid - Real career progression opportunities in a leading industry Company Description - Join a well-established and reputable company in the customer experience sector. - Work with globally recognized brands in an exciting and innovative field. - Enjoy a dynamic and multicultural team environment. - Build your career with ongoing training and advancement potential. - Benefit from a competitive compensation and relocation package. If you're fluent in Dutch, passionate about digital solutions, and eager to take the next step in your career, we’d love to hear from you! By applying, you are giving your GDPR consent for your CV and personal details to be processed for recruitment purposes.

Role Description Are you a highly organized and detail-oriented individual with a passion for law and languages? Are you looking for a rewarding and challenging career in the legal field? Innotech.inen is seeking a talented and driven Bilingual Legal Case Manager to join our team! As our Bilingual Legal Case Manager, you will play a crucial role in ensuring the smooth and efficient handling of legal cases. You will provide support to our legal team, manage case files, and communicate with clients and other parties involved in the legal process. - Manage and organize legal case files, ensuring all documents are accurate, complete, and up-to-date. - Communicate with clients in their preferred language to gather necessary information, answer questions, and provide updates on their case. - Conduct thorough research and analysis on legal cases, laws, and regulations. - Prepare legal documents, such as contracts, agreements, and correspondence, in both English and the second language. - Schedule and coordinate meetings, depositions, and court hearings. - Collaborate with lawyers, paralegals, and legal assistants to ensure deadlines are met and cases are handled efficiently. - Stay up-to-date on changes in laws and regulations that may impact our clients and their cases. - Provide administrative support as needed, including answering phone calls, sorting mail, and maintaining office supplies. Qualifications - Bachelor's degree in legal studies or related field. - Fluency in English and a second language (Spanish, French, Mandarin, or Arabic). - At least 2 years of experience working in a legal setting or in a customer-facing role. - Excellent communication and language skills, both written and verbal. - Strong attention to detail and accuracy. - Ability to multitask, prioritize, and work under tight deadlines. - Proficient with Microsoft Office and legal case management software. - Positive attitude and ability to work effectively in a team environment. Benefits - Competitive salary and benefits package. - Opportunities for career growth and professional development. - Collaborative and supportive work environment. - Cutting-edge technology and tools to support your work. - A diverse and inclusive workplace where your contributions and ideas are valued.