Role Description The Paid Media Lead is independent and consistently pushes the team and company forward. - Develop strategies and tactics that support client goals and drive strong paid media marketing performance. - Build and maintain strong, deep client relationships with day-to-day contacts and senior stakeholders to ensure high client retention and growth. - Troubleshoot minor to complicated client issues. - Implement and test new capabilities to enable client growth. - Train analysts on advanced topics. - Manage creation and quality for client services deliverables during the sales process for upsells and new business. - Support Team Leads in the training of new team members. - Provide temporary launch support and contribute to new strategy development for priority clients. - Consistently contribute thought leadership content to the Workshop Digital blog and the industry. Qualifications - Meets expectations of a Paid Media Manager and has demonstrated the ability to consistently work independently. - Demonstrated ability with the most challenging clients with respect to: - Building strong relationships. - Prioritizing workload independently. - Creating insightful, actionable, and accurate insights for client strategies and reports independently. - Presenting data and insights in a way that is logical, clear, and actionable independently. - Creating effective meeting agendas and leading client meetings independently. - Delivering advanced training. - Logging assigned client hours worked. - Meeting deadlines. - Proven track record of managing a full client workload consisting of high-complexity clients and exposure to challenging clients. - Exceptional and courteous written, verbal, and visual communication skills. - Advanced analytical capabilities; completely independent in advanced analysis and insights. - Regularly mentors junior team members by providing constructive feedback and core training as needed to elevate team members' technical and communication capabilities. - Understands and supports leadership vision/decisions. - Proactively expands advanced knowledge base by doing solo research/learning, asking peers to shadow, asking for support projects, etc. - Regularly identifies and implements initiatives that push the team and the division forward. - Expert-level skills in Microsoft Office and Google Workspace, particularly in Excel and Google Sheets. Requirements - Client communication and relationships: - Develop strong relationships with clients and senior stakeholders. - Attend and participate in all meetings/calls with clients. - Communicate independently and effectively with various audiences. - Create and present insightful, meaningful, accurate reports and analysis independently. - Execute the Workshop Digital client flag process and proactively identify resolutions. - Go the extra mile for assigned clients within the scope of the SOW. - Internal communication and relationships: - Proactively seek and gracefully accept feedback. - Tactfully share feedback with colleagues. - Immediately inform Paid Media Team Lead of any concerns or issues from clients when appropriate. - Inform Paid Media Team Lead of any updates, concerns, or potential points of interest from within the digital marketing community. - Share meaningful information that advances the team. - Participate in the interview process. - Lead special projects independently. - Business development: - Identify new opportunities for clients to meet their business goals. - Independently identify opportunities for potential case studies and coordinate with marketing for case study development. - Lead beta testing for new services and manage beta test for client set. - Develop best practices and training for new services. - Support of client development by assisting with RFPs, presentations, audits, and SOWs. - Respond to requested changes in scope of services with oversight. - Elevate client requests for SOW changes. - Training: - Oversee training for new team members. - Consistently identify opportunities to update and expand training content. - QA training content. - Consistently develop original technical training content. - Consistently conduct team trainings including advanced topics to help develop team expertise. - Read industry blogs, books, whitepapers, and articles to stay current on relevant tactics, updates, and best practices. - Channel management: - Manage paid digital marketing accounts across Google Ads, Google Display Network, YouTube, Microsoft Ads, Facebook, Twitter, LinkedIn, and other paid digital marketing channels. - Strategically build, manage, and optimize client paid digital marketing accounts. - Perform keyword and audience research to optimize accounts and influence creative decisions. - Actively manage and seek ways to improve account performance and diversify client budgets to maximize results. - Based on client goals, create a test hypothesis and implement landing page optimizations to improve client results. - Keep abreast of the latest paid digital marketing trends and shifts as well as projections for the future. - Create and prioritize strategies and supporting tactics that embody clients’ business goals. - Take ownership and accountability of clients' performance by meeting and exceeding client expectations, and set KPIs independently. - Set up and review Google Analytics (and any other third-party tracking software). - Proactively identify potential threats, changes in the landscape, industry updates, and potential opportunities for client accounts and present these to clients. - Conduct ongoing tests that drive towards growth and achieving client goals. - Temporarily take on extra client hours to support the team during times of limited bandwidth. Benefits - Competitive salaries. - 25 days PTO, 5 days STO, 12 Holidays. - Hybrid workspace for Richmonders (only Mondays are required). - 3 months fully paid Parental Leave. - 8 hours of paid volunteer time per quarter. - 401k with 3% non-elective contributions. - A comprehensive health benefit package, including 2 medical plans, dental, and vision insurance. - Life insurance, short-term, and long-term disability. - Profit sharing. - 2x a year company-wide meetup in Richmond, VA. - Committee Membership (Community, Culture, Health & Wellness). Company Description As an equity-affirming company, Workshop Digital searches for, encourages, and engages with individuals and groups that represent diversity in our community. We not only challenge discrimination in regard to gender identity and expression, sexual orientation, racial identity, faith identity, age, disability, and social class, but we also consciously make efforts to reach out and include diversity in employment, vendors, and clients. All individuals authorized to work for any employer in the U.S. should apply.