Role Description AO Globe Life is hiring experienced professionals to support veterans and their families through scheduled virtual consultations. This is a fully remote opportunity where your work directly impacts people who have served—while giving you flexibility, structure, and long-term income potential. - No cold calling. No chasing leads. Every conversation is with someone who already asked for help. What You’ll Gain - 100% remote work — operate from anywhere in the U.S. - Flexible scheduling with full control over your day - Pre-qualified, pre-scheduled client appointments - Weekly pay plus performance-based bonuses - Vested renewals for long-term, recurring income - Full training and licensing support - Equity opportunity for qualifying team members - Leadership development and fast-track advancement - A mission-driven culture focused on service and growth What You’ll Do - Meet with veterans and their families via scheduled Zoom consultations - Assess needs and explain benefit options clearly and respectfully - Guide clients through enrollment step-by-step - Provide ongoing policy support, updates, and follow-ups - Maintain accurate digital records and documentation - Ensure compliance with all regulatory and company standards - Participate in weekly training, coaching, and leadership sessions Why This Role Stands Out - You’re working with people who already requested information - Your background in service, advising, or sales actually matters here - You build long-term relationships — not one-time transactions - You have a clear path into leadership based on performance - You’re doing meaningful work without sacrificing flexibility Who Thrives Here - Professionals with experience in benefits, sales, or client service - Strong communicators who can build trust quickly - Organized, self-motivated individuals who manage their time well - People comfortable using Zoom, CRMs, and digital tools - Individuals who genuinely care about supporting veterans and their families - Coachable, growth-driven professionals looking for long-term opportunity Requirements - Must be authorized to work in the United States - Must be physically located in the U.S. - Reliable internet connection - Windows-based laptop or desktop with webcam Company Description For over 70 years, AO Globe Life has partnered with unions, credit unions, and veteran organizations to provide supplemental benefits to working families nationwide. Our remote-first model allows us to serve clients efficiently while giving our team flexibility, stability, and real career growth.

Role Description We are hiring compassionate, service-driven professionals to support veterans and their families through virtual benefit consultations. This role offers the opportunity to continue serving your community from home while building long-term professional growth in a structured, supportive environment. Clients request information about available benefit programs, and you will reach out to schedule and conduct virtual consultations. There is no cold calling, door-to-door outreach, or unsolicited prospecting. What You’ll Be Doing - Contact individuals who have requested benefit information to schedule virtual consultations - Meet with clients via Zoom to review available supplemental benefit options - Guide veterans and families through enrollment with clarity and professionalism - Maintain accurate digital documentation and follow-up communication - Participate in team coaching sessions and professional development calls Qualifications - Must live and be authorized to work in the United States - Windows-based laptop or PC with a working camera - Reliable high-speed internet access - Strong communication skills and a commitment to helping others Benefits - Fully remote work environment within the United States - Inbound client interest — no cold outreach - Weekly pay via direct deposit - Comprehensive training and licensing support - Structured career development and leadership pathways - Equity opportunities for qualifying team members - A supportive team culture built on service and integrity Company Description For more than 70 years, AO Globe Life has provided supplemental benefits to working-class families nationwide, including union members, credit union members, and veterans. As a remote-first organization, we are committed to building meaningful careers rooted in service, stability, and long-term impact.

Job Profile Position Overview At PNC, our people are our greatest differentiator and competitive advantage in the markets we serve. We are all united in delivering the best experience for our customers. We work together each day to foster an inclusive workplace culture where all of our employees feel respected, valued and have an opportunity to contribute to the company’s success. As a(n) Incident & Problem Consultant within PNC's First Response SRC (Sight Reliability Center Organization). This position may be eligible for remote work in select geographic locations, subject to approval by PNC in the following: Phoenix, AZ, Strongsville, OH or Pittsburgh, PA. This position may not be available in all geographic locations. Schedule: This person will work Twilight Shift (Sunday through Thursday, 3pm to 11:30pm ET). As an Incident & Problem Consultant is a key member of the SRC First Response Team, responsible for leading the response to high‑impact IT incidents affecting internal and external customers. This individual serves as the command-and-control lead during major incidents, coordinating technical resources, facilitating rapid issue resolution, and ensuring clear communication throughout the incident lifecycle. When not actively leading major incidents, the role focuses on proactive Event Management through monitoring alerts and escalating issues to appropriate support teams. Key Responsibilities Major Incident Management (MIM) Act as the primary incident lead for high‑impact IT incidents raised to the SRC First Response Team. Triage incoming IT issues and determine severity and appropriate response actions. Open and manage major incident bridge calls. Lead and facilitate cross‑functional technical teams to drive rapid issue resolution. Maintain a strong command-and-control presence, ensuring focus, accountability, and timely decision‑making. Coordinate and communicate status updates clearly and effectively throughout the incident. Manage incidents impacting critical systems, such as online banking, mobile banking, enterprise applications, and infrastructure supporting internal or external customers. Event Management - Monitor dashboards and alerting systems for alarms and events requiring attention. - Assess and prioritize alerts to determine required action. - Escalate concerning alerts via Microsoft Teams to appropriate technical support teams to ensure timely response. - Identify events that may escalate into major incidents and initiate the Major Incident Management process as needed. This position may be eligible for remote work in select geographic locations, subject to approval by PNC. If approved, work must be conducted from a quiet, secure, and confidential home-based workspace. Occasional in-office participation may be required based on business needs. PNC will not provide sponsorship for employment visas or participate in STEM OPT for this position.Job Description - Develops, implements and manages the incident and problem management program, staff and operations. - Reviews and oversees incident requests, priorities, escalation and resolution activities. Leads complex problem identification, evaluation, analysis and resolution producing. - Coordinates with others on strategies to improve change management, process effectiveness, and build action plans for incident recovery. - Develops and implements incident action plans; ensures the delivery of solutions in a timely manner. Ensures that root cause and trend analysis is determined; provides reports on root cause and trend analysis in a timely manner. - Monitors and improves documentation and reporting processes for incident status and results. PNC Employees take pride in our reputation and to continue building upon that we expect our employees to be: - Customer Focused - Knowledgeable of the values and practices that align customer needs and satisfaction as primary considerations in all business decisions and able to leverage that information in creating customized customer solutions. - Managing Risk - Assessing and effectively managing all of the risks associated with their business objectives and activities to ensure they adhere to and support PNC's Enterprise Risk Management Framework. Qualifications Successful candidates must demonstrate appropriate knowledge, skills, and abilities for a role. Listed below are skills, competencies, work experience, education, and required certifications/licensures needed to be successful in this position. Preferred SkillsChange Management, Debugging, Event Management, Information Technology Infrastructure Library (ITIL), Institutional Finance, IT Change Management, Process Improvements, Relationship Building, Root Cause Analysis (RCA), Trend Analysis CompetenciesAnalytical Thinking, Contingency and Disaster Recovery, Decision Making and Critical Thinking, IT Environment, IT Incident Management, IT Service Management (ITSM), IT Standards, Procedures & Policies, Problem Management, Requirements Analysis, Technical Troubleshooting Work ExperienceRoles at this level typically require a university / college degree, with 3+ years of relevant / direct industry experience. Certifications are often desired. In lieu of a degree, a comparable combination of education, job specific certification(s), and experience (including military service) may be considered. EducationBachelors CertificationsNo Required Certification(s) LicensesNo Required License(s) Pay Transparency Base Salary: $55,000.00 – $142,350.00 Salaries may vary based on geographic location, market data and on individual skills, experience, and education. This role is incentive eligible with the payment based upon company, business and/or individual performance. Application Window Generally, this opening is expected to be posted for two business days from 05/08/2026, although it may be longer with business discretion. Benefits PNC offers a comprehensive range of benefits to help meet your needs now and in the future. Depending on your eligibility, options for full-time employees include: medical/prescription drug coverage (with a Health Savings Account feature), dental and vision options; employee and spouse/child life insurance; short and long-term disability protection; 401(k) with PNC match, pension and stock purchase plans; dependent care reimbursement account; back-up child/elder care; adoption, surrogacy, and doula reimbursement; educational assistance, including select programs fully paid; a robust wellness program with financial incentives. In addition, PNC generally provides the following paid time off, depending on your eligibility: maternity and/or parental leave; up to 11 paid holidays each year; 9 occasional absence days each year, unless otherwise required by law; between 15 to 25 vacation days each year, depending on career level; and years of service.To learn more about these and other programs, including benefits for full time and part-time employees, visit pncthrive.com. Disability Accommodations StatementIf an accommodation is required to participate in the application process, please contact us via email at AccommodationRequest@pnc.com. Please include “accommodation request” in the subject line title and be sure to include your name, the job ID, and your preferred method of contact in the body of the email. Emails not related to accommodation requests will not receive responses. Applicants may also call 877-968-7762 and say "Workday" for accommodation assistance. All information provided will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations. At PNC we foster an inclusive and accessible workplace. We provide reasonable accommodations to employment applicants and qualified individuals with a disability who need an accommodation to perform the essential functions of their positions. Equal Employment Opportunity (EEO)PNC provides equal employment opportunity to qualified persons regardless of race, color, sex, religion, national origin, age, sexual orientation, gender identity, disability, veteran status, or other categories protected by law. This position is subject to the requirements of Section 19 of the Federal Deposit Insurance Act (FDIA) and, for any registered role, the Secure and Fair Enforcement for Mortgage Licensing Act of 2008 (SAFE Act) and/or the Financial Industry Regulatory Authority (FINRA), which prohibit the hiring of individuals with certain criminal history. California Residents Refer to the California Consumer Privacy Act Privacy Notice to gain understanding of how PNC may use or disclose your personal information in our hiring practices.

• Merchant Relationship Management: Own an assigned portfolio of merchant accounts within the territory, conduct regular field visits to build relationships with store managers and staff, and serve as the day-to-day point of contact for merchant needs while building trust and rapport • Onboarding and Training: Execute new merchant onboarding and in-store training, drive applications and reinforce adoption behaviors all with urgency after onboarding • In-Store Execution: Conduct purposeful, high-quality store visits focused on execution and reinforcing high performance, identify gaps and provide real-time coaching to improve application volume and conversion • Performance Monitoring: Monitor account-level performance against territory quota, identify underperforming merchants and execute corrective action plans • CRM Discipline: Log all store visits and merchant interactions, document observations, actions taken, and clearly defined next steps in HubSpot to maintain accurate territory records • Collaboration and Field Alignment: Work closely with Senior Account Managers to set territory priorities and account focus, coordinate with cross-functional internal sales partners and support broader regional initiatives and execution strategies