• Responsible for sourcing, onboarding, and strategic alignment of national provider network accounts in alignment with organizational network and service delivery needs • Serve as the primary relationship owner for assigned national accounts, establishing structured business rhythm meetings and maintaining proactive communication to ensure performance, issue resolution, and alignment with organizational goals • Negotiate provider contract terms and reimbursement rates to ensure financially responsible, sustainable, and mutually beneficial agreements • Document key discussions, action items, and follow-ups, ensuring accurate and timely record maintenance within designated systems • Collaborate with analytics and operations teams to assess volume trends, capacity needs, performance metrics, and opportunities for network optimization • Drive account growth by expanding provider locations, onboarding additional providers, adding new service lines, and identifying new national account opportunities • Partner cross-functionally with Legal, Finance, and operational leadership to finalize contract terms, evaluate rate strategy, ensure margin alignment, and support special service arrangements when applicable • Maintain accurate provider rosters, contract documentation, and account records; manage workflow items through resolution in alignment with established service standards • Coordinate with scheduling and operations teams to optimize service delivery workflows and resolve operational barriers • Partner with Credentialing to collect, review, and submit credentialing documentation for provider onboarding, ensuring compliance with regulatory and organizational requirements • Participate in internal meetings and enterprise initiatives to support continuous improvement and network performance goals • Perform other duties and responsibilities as assigned

• Responsible for sourcing, onboarding, and strategic alignment of national ancillary vendors consistent with enterprise growth objectives • Serve as the primary relationship owner for assigned national accounts, establishing structured business rhythm meetings and maintaining proactive communication to ensure performance, issue resolution, and alignment with organizational goals • Lead negotiation and execution of national ancillary and diagnostic provider agreements, structuring financially responsible rate methodologies • Partner with Finance and leadership to assess reimbursement models and support rate modeling initiatives for enterprise-wide pricing standardization efforts • Document key discussions, action items, and follow-ups, ensuring accurate and timely record maintenance within designated systems • Collaborate with analytics and operations teams to assess volume trends, capacity needs, performance metrics, and opportunities for network optimization • Identify and execute opportunities to expand ancillary and diagnostic services across new locations, lines of business, and existing accounts • Maintain accurate ancillary provider rosters, contract documentation, and records, ensuring contract terms, rates, and service scope are properly documented and operationalized • Coordinate with Credentialing to ensure compliance with diagnostic service requirements • Partner with internal stakeholders to optimize scheduling workflows and resolve operational barriers

• Oversees client service for a growing portfolio of clients with a complex risk profile • Builds, expands and solidifies relationships with existing clients and leads appropriate resources to address the client’s risk management needs • Analyzes commercial lines accounts and makes decisions based on individual risk characteristics, exposure analysis, hazard recognition and controls • Understands client’s deficiencies in coverage and consults with them to ensure comprehensive coverage • Demonstrates technical competency and creates innovative solutions • Secures existing business and drives the sale of expanded service and capabilities • Develops and analyzes program and coverage options across lines of business • Presents new business or renewal proposals to client, in conjunction with team members when needed • Prepares and negotiates fees ensuring account profitability in a value-based approach for the scope of service and costs associated with the client service agreement • Gathers new business or renewal information to complete applications and related documentation for submission to appropriate insurance markets • Prepares account summaries, as required • Coordinates loss analysis and loss control activities in conjunction with claims and loss control specialists • Keeps producers fully informed of all important activities on their accounts • Manages stewardship/service agreements ensuring services are provided and deadlines are met • Adheres to pertinent laws, regulations, Relation’s compliance practices and external compliance requirements • Reviews cancellations and determines reason for cancellation requests with an attempt to save accounts, as appropriate, while maintaining the agency’s financial equity • Maintains and updates electronic files • Stays abreast of industry information, new products, legislation, coverage and technology to continuously improve knowledge, performance and services to clients • Fully adopts innovative technology, including proprietary AI solutions, into the service process to deliver a best-in-class client service experience • Recommends process improvements as needed • Performs other projects, duties, and tasks, as assigned

• Build & mine your own client portfolio with the assurance of stability and growing income opportunities. • Work with a mentor to create and execute sales plans.