Title: Supervisor, MSRDP Location: Dallas United States Job Description: Location: Dallas, TX Location Type: Hybrid Job Number: 937926 Category: Insurance/Billing WHY UT SOUTHWESTERN? With over 75 years of excellence in Dallas-Fort Worth, Texas, UT Southwestern is committed to excellence, innovation, teamwork, and compassion. As a world-renowned medical and research center, we strive to provide the best possible care, resources, and benefits for our valued employees. Ranked as the number 1 hospital in Dallas-Fort Worth according to U.S. News & World Report(Opens in a new window), we invest in you with opportunities for career growth and development to align with your future goals. Our highly competitive benefits package offers healthcare, PTO and paid holidays, on-site childcare, wage, merit increases and so much more. We invite you to be a part of the UT Southwestern team where you’ll discover a culture of teamwork, professionalism, and a rewarding career! JOB SUMMARY This position is responsible for supervising day-to-day operations of assigned billing group. The successful applicant will manage several direct reports and indirect reports. The successful candidate will oversee a team of technical denial follow-up analysts (6-15 employees) to ensure accurate claims processing, timely payments, and compliance with regulations like HIPAA. Key responsibilities include the following: - Supervising staff - Reviewing invoices/claims - Monitoring accounts receivable - Resolving escalated issues - Tracking key metrics - Training team members on billing systems and regulatory changes Shift: 8-hour flex shift, Monday through Friday Work From Home (WFH): This is a WFH position. The applicant must live within the Greater DFW area. Additional details shall be discussed during the interview. Core responsibilities - Supervision: Lead and manage a team of collections staff to ensure efficient workflow, productivity, and adherence to goals. - Process management: Oversee the day-to-day operations of insurance follow-up and denials management. - Quality assurance: Conduct audits and review insurance claims and patient invoices for accuracy and completeness. - Problem-solving: Resolve complex or escalated billing issues with patients and payers and rectify inefficiencies. - Performance monitoring: Track key revenue cycle metrics, prepare performance reports, and implement strategies to reduce outstanding balances. - Training and development: Train staff on day-to-day processes - Compliance: Ensure the team adheres to all relevant laws and regulations, including HIPAA, payer guidelines, and state and federal rules. - Collaboration: Work with other departments, such as finance and clinical staff, to improve overall revenue cycle processes. BENEFITS UT Southwestern is proud to offer a competitive and comprehensive benefits package to eligible employees. Our benefits are designed to support your overall wellbeing, and include: - PPO medical plan, available day one at no cost for full-time employee-only coverage - 100% coverage for preventive healthcare-no copay - Paid Time Off, available day one - Retirement Programs through the Teacher Retirement System of Texas (TRS) - Paid Parental Leave Benefit - Wellness programs - Tuition Reimbursement - Public Service Loan Forgiveness (PSLF) Qualified Employer - Learn more about these and other UTSW employee benefits!(Opens in a new window) EXPERIENCE AND EDUCATION Required - Education High School Diploma or equivalent. - Experience 5 years Experience working with medical claims recovery and/or denials management and regulations within a healthcare or insurance environment. and Preferred - Experience 5 years in a lead or supervisory experience JOB DUTIES - Supervises day-to-day operations of assigned group. - Ensures production and quality control standards are met by reviewing management reports. - Assigns workload to meet production requirements by evaluating production reports. - Maintains performance standards by counseling employees, performing appraisals and providing required training. - Ensures departmental policies and procedure are followed. In addition, develops and revises policies and procedures as needed. Maintains written procedures for workflow by writing or updating procedures as needed. Communicates and educates all applicable information to appropriate personnel and affiliated facilities as required. - Completes reporting to management. - Compiles analyzes, report status and issues involving all aspects of assigned area. Makes recommendations to management to reflect changes by reviewing various reports and other data, identifies conflicts and write resolutions. - Participates in project groups and task force teams. - Completes special projects as assigned by management. - Reviews and analyses information, identifies problems, recommends solutions and/or writes reports for management or other personnel within established performance guidelines. Provides training and makes effective business presentations to staff. - Monitors correspondence received from various. Audits mail returned for bad addresses and updates addresses as needed. Audits patient accounts for mailing problems. - Resolves complex problems and questions by contacting insurance companies, places of employment, or federal agencies. - Performs other duties as assigned. SECURITY AND EEO STATEMENT Security This position is security-sensitive and subject to Texas Education Code 51.215, which authorizes UT Southwestern to obtain criminal history record information. EEO UT Southwestern Medical Center is committed to an educational and working environment that provides equal opportunity to all members of the University community. As an equal opportunity employer, UT Southwestern prohibits unlawful discrimination, including discrimination on the basis of race, color, religion, national origin, sex, sexual orientation, gender identity, gender expression, age, disability, genetic information, citizenship status, or veteran status.

• Oversight of Monitoring Responsibilities and Study Conduct • Ensure proper conduct of clinical trials in accordance with the Study Monitoring Plan (SMP) and applicable prevailing laws • Manage assigned operational aspects for implementation at investigator sites • Serve as the primary point of contact for assigned investigator sites • Provide protocol training and address protocol related questions from the investigator site staff when required • Conduct onsite, remote/electronic monitoring as needed for study site initiation, routine monitoring and study site closure activities • Collaborate with the Drug Safety Unit and follow-up with investigator sites regarding adverse events • Submit required reports and documentation within required timeframes • Identify and resolve investigator site issues within required timeframes

• Considered as the primary Sponsor point of contact for the investigative site, provides contextual information on the clinical trials, connects stakeholder to the investigative sites and strengthens AbbVie’s positioning. • Aligns, trains and motivates the site staff and principal investigator with support as needed on the goals of the clinical trial program, protocol, and patient treatment principles for the trial ensuring a trusted partnership. • Conducts site evaluation, site training, routine on-site and off-site monitoring, and site closure activities with support as needed, in compliance to the protocol and monitoring plans and accordance with applicable regulations, Good Clinical Practices (GCPs), ICH Guidelines, AbbVie Standard Operating Procedures (SOPs), and to quality standards in conducting clinical research, ensuring safety and protection of study subjects. • Customize site engagement strategy for assigned study (ies) with support as needed. Gather local/site insights and utilize site engagement tracking tools, to report/track progress and measure impact of that strategy. • Fundamental level of competency connecting the study protocol, scientific principles and clinical trial requirements to the day-to-day clinical trial execution activities. Evaluate and ensure effective recruitment and retention techniques/plans based on the patient disease journey. Develop solid knowledge of therapeutic area, asset and clinical landscape / patient journey to enable successful patient recruitment and overall protocol compliance. • Responsible for continuous risk-assessment proactively, and in collaboration with Central Monitoring team, monitor activities conducted by clinical sites to detect early overall study performance or patient safety issues. Ability to think critically to resolve site risk signals while having robust understanding of site processes to drive study execution. Ensures preventative and corrective action plans are put into place, as needed, to mitigate risk and promote compliance using a customer centric approach. • Identifies, evaluates and recommends new/potential investigators/sites with support as needed from more experienced Site Monitors. • Ensures quality of data submitted from study sites and assures timely submission of data, including appropriate reporting and follow-up for all safety events by site personnel. • Ensures audit and regulatory inspection readiness at assigned clinical site at all times. • Manages investigator payments as per executed contract obligations, as applicable.

• Collect, analyze, and synthesize data from surveys, interviews, focus groups, administrative data, observations, and site visits. • Collaborate closely with project teams, support client communications, and contribute to proposal development. • Support focus groups, including participant recruitment, logistics, note-taking, and summary reporting. • Design, field, and monitor surveys (online and/or paper), including instrument testing and quality checks. • Analyze quantitative data using statistical software (e.g., R, Stata, SAS, SPSS), including cleaning, merging, validation, and documentation. • Conduct and support interviews and focus groups; analyze and synthesize qualitative data using coding software (e.g., Dedoose, NVivo, Atlas.ti). • Draft reports, briefs, and presentations for technical and non-technical audiences; incorporate feedback and ensure editorial quality. • Create clear, accurate data visualizations and support project teams in using data for decision-making. • Conduct observations and participate in occasional site visits to locations nationwide. • Conduct literature reviews and contribute to research briefs, memos, and other written products.