Orbem

Role Description Our customers run 24/7 operations across multiple countries. When support is needed on a Sunday or early hours on weekdays, you are the crucial first line of defense. As part of a dedicated 4-person Working Student cohort in Technical Customer Support, your team will fully own the 24-hour Sunday support cycle on a rotational basis. You will: - Monitor system health and check critical alerts. - Respond to customer inquiries. - Coordinate with our Field Engineers and Integration teams to prevent worst-case scenarios and keep our scanning solutions running. This is not just logging tickets. You will be actively fault-finding, interacting directly with customers, and taking on massive ownership in a fast-paced corporate environment. If you want a role where your weekend work makes a highly visible, critical difference to global operations, this is it. Shift Hours: This is a rotational shift position with a workload of 20 hours per week. Shifts are scheduled by the Operations Manager to ensure 24/7 coverage. Candidates must be available to work weekends and public holidays, as well as early morning shifts starting at 4:00 AM CET. Flexibility is essential to meet the operational needs of our global support team. Your Day-to-Day: - Take ownership of your rotational shifts (more focused on weekends and early hours of weekdays) to provide continuous, seamless 24-hour team coverage. - Proactively monitor the status and telemetry of globally installed units. - Investigate and triage any system alerts to prevent critical downtime or hardware quenching. - Interact with and answer customer inquiries using various mediums with a high standard of communication. - Solve issues independently using the provided knowledge base, or fault-find, document, and escalate complex issues. - Coordinate the finding of a solution with our developers and 3rd level teams. - Ensure the case is meticulously documented in our systems and the customer is constantly updated. Qualifications - Studying for a technical degree at a technical college or university. - A good base of technical knowledge to build upon. - Any customer support experience would be a plus. - Analytical, trouble-shooting mindset. - Comfortable following documented processes and writing clean notes. - Clear communicator in English; German, French or Spanish fluency are a plus. - Any customer support or software experience is beneficial. Requirements - Genuinely curious about technology. - Ability to stay calm when things go sideways. - Capability to explain a technical problem to someone who just wants it fixed, without the jargon. Benefits - 20 Days of Paid Leave: Take time to rest and recharge. - Remote Work Flexibility: Work from anywhere for up to 60 days each year. - Corporate Discounts: Enjoy exclusive discounts on a variety of products and services. - Make a Difference: Join an ambitious, fast-growing team working on breakthrough technology. Company Description Join a team with 40+ nationalities across 5 continents, all driven by a shared purpose: shedding light on the world’s toughest challenges. At Orbem, we're committed to building a smart, diverse team, and we recognize that self-doubt can prevent talented individuals from applying. If you feel you don't meet every requirement, we'd love to hear from you anyway!